Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Bought a tour for Chilford Hall vineyard including lunch for a birthday present next week but to say the least disappointed to discover the tours had already finished for the season and next ones will be Easter 2022! Worse, Chilford had told you the tours had ended for the season so why are you still selling them??”

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Posted 3 years ago

“Ordered a personalised necklace on the website only to be emailed 2 days later to say it was discontinued. Disappointed to say the least!”

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Posted 3 years ago

Hello, Thanks for your review. We're very sorry we weren't able to fulfil your order on this occasion, we notified you as soon as we were made aware by our partners. We apologise for any inconvenience caused. Thanks, Prezzybox.

Posted 3 years ago

“It was a few items loose in a plain box. Quite disappointed.”

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Posted 3 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 3 years ago

“I ordered my item 8 days’ before my daughter in law’s birthday, the birthday has come and gone and I still haven’t received any notification of despatch of delivery. Not impressed, please factor this delay into your order.”

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Posted 3 years ago

Hello, Thanks for your review. The estimated dates of delivery for your order are Monday September 13, 2021 - Monday September 20, 2021, these can also be found on your order confirmation. Please allow some extra time for your order to arrive. Many thanks, Prezzybox

Posted 3 years ago

“I live in Hong Kong but have a UK Bank account with a Hong Kong address. This apparently is beyond the wit or the nerd who coded you payment module.”

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Posted 3 years ago

Hello, Thank you for your recent review. We have passed your feedback onto our team. Thanks, Prezzybox

Posted 3 years ago

“My order came bent, disappointing considering it cost so much to buy, £80 for something with no care taken and the weakest packaging, as if it’s expected to be ruined”

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Posted 3 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 3 years ago

“Can't comment as still await delivery nearly 3 weeks after order !”

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Posted 3 years ago

Hello, Thank you for taking the time to review your order, we can see your order was placed on 22/08/2021. We are sorry you are experiencing a slight delay with your delivery, your order is dispatched but unfortunately the Royal Mail are experiencing a slight delay with some deliveries, your order will be arriving with the Royal Mail soon. Again we are really sorry for any inconvenience caused. Many Thanks, Prezzybox

Posted 3 years ago

“Terrible. I ordered birthday gifts which we due for delivery on Tuesday 17th, today (Thursday 19th) the estimated delivery date has shifted to the 25th, 5 days after the birthday the gifts are for. Shocking customer service. Won’t be using prezzybox again; I feel conned.”

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Posted 3 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 3 years ago

“Didn't arrive on time despite paying extra delivery costs”

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Posted 3 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 3 years ago

“Not got it working yet don’t know why”

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Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“This was a birthday present and I paid extra for next day delivery so that it would arrive on the day. It didn’t. Very disappointing”

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Posted 3 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 3 years ago

“Order lost”

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Posted 3 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 3 years ago

“Item came with a damaged box, was a gift not happy”

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Posted 3 years ago

“I ordered a personalised pizza, total cost £20. It arrived a day later than expected, but better late than never! However, for the second time of ordering this item - no personalised message enclosed! I can hardly believe this has happened yet again - infuriating! I attempted to contact your help line without success!.... I certainly won’t be ordering a third time and since it is not a ‘personalised’ pizza, l believe a partial refund is in order!”

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Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“The concept is brilliant and the chocolates appear to be ok. However the covering sleeve with the personalisation on looks a bit battered. Had it been in pristine condition I would be extremely satisfied and given five stars, so a bit expensive really for something that looks like it’s been used many times. The personalisation is, after all, the main part of the gift.”

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Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“Did not receive what i had ordered.. the quality was poor too”

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Posted 3 years ago

“Service was very good but the item I received, part of an order, was disappointing. The smash bottle is much smaller than shown, will be very little honeycomb inside!”

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Posted 3 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept food items back. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,

Posted 3 years ago

“This was the second time I've ordered through Prezzy box and the second time there was the same administrative mix up with my billing address. Luckily that didn't cause a problem. The pizza box I ordered for my god children for their birthday... There was no option to add a message so they would know who it was from!! A bit ridiculous to me!”

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Posted 3 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 3 years ago

“Just got the money returned without any explanation why my order couldnt be fulfilled.”

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Posted 3 years ago

Hello Peter, Thanks for your review. We can see a member of the team contacted you via email on 04/05/2021 at 09:15:45, regarding your order. We're sorry if you did not receive this, on occasion our email can go into junk folder so we recommend checking there. If you'd like to talk to us about this some more, please contact us. Thanks, Prezzybox.

Posted 3 years ago

“Recipient has not received present yet. Not impressed.”

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Posted 3 years ago

Hello, Thanks for your review. We've had a look at the tracking for your order and can see that it was delivered to the address provided on 10/04/2021 by Royal Mail. If you'd like to talk to us about this some more, please get in touch on csteam@prezzybox.com and a member of the team will get back to you. Thanks, Prezzybox.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews