Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered on 5/12/17 said would arrive between 7/12/17-11/12/17 and it is now the 14th and still not arrived said it was shipped on 7/12/17 I have had no communication so now I am worried where it is.”

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Posted 7 years ago

“Not very impressed with the delivery time, as the delivery time that is quoted is incorrect, you should try to use a better more efficient courier to deliver the items especially around the Christmas period especially as you pay for delivery as well”

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Posted 7 years ago

“Haven’t had my order yet!”

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Posted 7 years ago

“Delivery took nearly a week longer than suggested”

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Posted 7 years ago

Hi Holly, We are very sorry that your order arrived later than expected, due to weather circumstances we have been slightly delayed with deliveries and therefore orders haven't been arriving as quickly as usual. Our apologies again, Prezzybox

Posted 7 years ago

“Ordered two items for my son's christmas present to have been delivered since laast week. No delivery and no communication regarding the delay until i called this morning and spoke to one of your best frontline personel who was very professional on the matter. She informed me of the inavailaibility of one of my items which may have caused the 'delay', yet not even the availaible one was delivered .|And to this moment, am yet to know when the deliverable one can be delivered. A first timer on your site. Wish i had had an acceptable expeience with you as i've got two kids and young kids .”

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Posted 7 years ago

Hi Abdul, We are so sorry that your item hasn't yet arrived. As explained one of the items was out of stock so therefore our warehouse kept it back until the order could be fully fulfilled. As a result your order has now been updated to be shipped without the out of stock item and will be with you in a couple of days. If you would like an update at any point please don't hesitate to contact our customer services team - via email - csteam@prezzybox.com, phone - 01827 839041 or live chat that can be found on our homepage. Our apologies again, Prezzybox

Posted 7 years ago

“I know it’s xmas time but present ordered for birthday present p&p paid & still not received! Now 5 days after birthday 😩🙄”

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Posted 7 years ago

“Still not received my item, delivery not tracked and paid £3.99 for delivery of a very small item.”

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Posted 7 years ago

Hi Peter, We are very sorry that your item is arriving later than expected, due to weather circumstances we have been slightly delayed with deliveries and therefore orders haven't been arriving as quickly as usual. If you would like an update on your order please contact our customer services team via email - csteam@prezzybox.com, phone - 01827 839041 or live chat that can be found on our homepage. Our apologies again, Prezzybox

Posted 7 years ago

“Sent package 6 days ago not received”

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Posted 7 years ago

Hi Jason, We are very sorry that your item arrived later than expected, due to weather circumstances we have been slightly delayed with deliveries and therefore orders haven't been arriving as quickly as usual. If you would like an update on your order please contact our customer services team via email - csteam@prezzybox.com, phone - 01827 839041 or live chat that can be found on our homepage. Our apologies again, Prezzybox

Posted 7 years ago

“My item was due for delivery monday 11th. This was for a secret santa on fri 15th and still havent received it (thurs 14th) No way of tracking it either so i dont have a positive comment at the moment as this is going to cost me to find a replacement gift. Ordering was easy but delivery let you fown sorry!”

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Posted 7 years ago

Hi Sarah, We are very sorry that your item is arriving later than expected. Due to weather circumstances we have been slightly delayed with deliveries and therefore orders haven't been arriving as quickly as usual. If you would like an update on your order please contact our customer services team via email - csteam@prezzybox.com, phone - 01827 839041 or live chat that can be found on our homepage. Our apologies again, Prezzybox

Posted 7 years ago

“Didn’t arrive in the estimated delivery time”

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Posted 7 years ago

“Nothing went wrong but poor quality for the price with delivery too”

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Posted 7 years ago

“Too slow to deliver”

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Posted 7 years ago

“Ordered two items, one came on time the other hasn’t arrived at all! Ordered on the 5/12/17 and it is now 13/12/17”

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Posted 7 years ago

“still waiting for item”

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Posted 7 years ago

“I bought this for my grandson as a christmas pressie, tried it with the batteries and found it not very powerfull at all so it will just be a novelty to put in has bedroom.very disappointed.”

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Posted 7 years ago

“Ordered an item and can’t track it,, when I chased the item I was advised that it had been sent but still haven’t received it”

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Posted 7 years ago

“I ordered a parcel on the 4/12/17. It said it was shipped on the 6/12/17. It is now the 12/12/17 and it still hasn't arrived. I have contacted customer service who said it was an untracked Royal Mail Parcel and to wait until Wednesday”

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Posted 7 years ago

“Still waiting”

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Posted 7 years ago

“Arrived four days after present was due so was not able to use gift for purpose. On querying received generic reply first time instead of reply. Will be returning gift. Disappointed as have used prezzybox before and had a good experience.”

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Posted 7 years ago

“Delivery was over a week!”

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Posted 7 years ago

Prezzybox is rated 4.5 based on 58,272 reviews