Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was great, came in 3 days but the print on my order could of been a little bit better.”

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Posted 6 years ago

“I got my item delivered and when it arrived it had dents in”

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Posted 6 years ago

“I am yet to receive my parcel”

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Posted 6 years ago

“You shouldn't advertise as a present/ gifting service and then deliver items ordered by customers separately to the recipient! It was meant to be a present for a special someone and they received each of the 3 things on a different day. Pathetic.”

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Posted 6 years ago

“Took payment immediately, didn’t get any kind of dispatch notification other than an estimate that was a week after my order, really disappointed specially as it was for Valentine’s Day I expected a little better service, still no item the day before and going to have to buy something else now, won’t be using again”

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Posted 6 years ago

“I would have given "Very Good" but for a mix up with the confirmation. I required the perfume for Valentine's day so when online I saw the delivery would Wednesday 13th Feb I placed the order. When the conformation came through the delivery stated Wednesday 13th Feb - Friday 15th Feb so it would be too late on the 15th. I sent two emails stating I was prepared to pay extra for a delivery on the 13th but received no reply. I then ordered from another company....I received that order on the 12th and today 13th the Prezzybox order has arrived and therefore I had no need to place the second order. I will not return the order as I'm sure my wife will get to use it in the future, but I'm not sure I would trust Prezzybox with an urgent order.”

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Posted 6 years ago

“Arrived broken - completed the feedback form - but no response.”

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Posted 6 years ago

“personalisation is slanted. it isn't straight/level. I couldn't gift it as its very noticeable. I can't believe it passed quality checks. waste of money”

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Posted 6 years ago

“Will wait and see when my order arrives. Was told when I ordered it on Feb 6th that it would be here on Feb 12th. Then was told on the 11th it was put back to the 14th. 🤔”

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Posted 6 years ago

“The idea of a present is amazing, however, both me and my friend bought one each as a Valentine’s Day gifts for our boyfriends..... we were surprised to find out that BOTH boxes contained the SAME star. Unacceptable.”

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Posted 6 years ago

“im afraid you are only as good as your carrier . your carrier (yodel) enabled me to track my parcel very well so i was able to see i was no 23 of 85 parcels to be dropped on wednesday .great my mothers 80th was thursday .unfortunately it reached 20 and stopped and at the end of the day found out they didnt like the address .next day no tracking no contact .so i contacted them via erin at webchat told her my ADDRESS ,name and parcel number .she then asked me for my address ??? oh deer .then at the end of the day fair play someone rang me friday afternoon .gave the details again anexplained i had gave the details to erin the day before ? she said that was liverpool and she was atherstone and they dont always email .so that was pointless but she would put it on the van saturday .no good wouldnt be in and had missed the event by 2 days now so maybe it will turn up monday ?”

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Posted 6 years ago

“Disappointed. I ordered the item for a birthday present but it didn’t arrive in the time stated. When it did eventually arrive I was quite disappointed at the quality of the product. I would have expected better for a notebook priced at over £20 (including shipping). Am still waiting for a reply to my query which was sent when delivery was so late. Would probably not use the company again. Sorry.”

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Posted 6 years ago

“I informed you I had made a mistake with the postcode & you sent me an email that you would let me know if it could be changed. I haven’t received another email & the puzzle was delivered today, so it probably wasn’t changed.”

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Posted 6 years ago

“The product was disappointing to be honest, the 'ez fort' was a lot smaller than anticipated and not much for the cost. The service from prezzybox was good though and delivered and packed as expected”

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Posted 6 years ago

“Ordered well in advance so the gift could be delivered on valentines day, it arrived on the 4th Feb so totally ruined the surprise!”

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Posted 6 years ago

“Emailed you requesting a particular delivery date. Reply was that someone would get back to me - no one did. And present not delivered on day I requested. Sure the present is good but not so impressed with Customer Service.”

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Posted 6 years ago

“Great idea but poor execution. The board is not polished properly and that really disappointed me. Very quick turnaround but I would have sent it back if I could...”

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Posted 6 years ago

“It is a very nice box but it arrived in a way I would feel embarrassed to give it out as a gift due to scratches on the lid of the box”

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Posted 6 years ago

“Bought a 6x4 frame with a 6x4 photo but it didn’t fit thanks 👍”

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Posted 6 years ago

“wasnt very happy. For the price both items were very small especially the chocolates. Its not worth the money.”

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Posted 6 years ago

Prezzybox is rated 4.5 based on 58,272 reviews