Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't received them yet. Ordered 29/11”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order. We have contacted you via email to sort everything out!

Posted 2 years ago

“Delivery late, emailed for an update no response, asked for a refund on delivery charges no response. Shocking customer services. I’m still waiting for delivery but will fill out the below best I can.”

Helpful Report

Posted 2 years ago

Thanks for leaving a review! We are extremely sorry for the delay in delivering your order to you. The couriers were extremely busy due to strikes and the time of year and they were experiencing delays within their network. Due to the tracking number, the parcel has been successfully delivered to you. Hope you are happy with the purchase. Sorry again for any inconvenience caused!

Posted 2 years ago

“I am still waiting for my delivery, how can I give a review?”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order. We have contacted you via email to sort everything out!

Posted 2 years ago

“Have not received what I ordered”

Helpful Report

Posted 2 years ago

Thanks for letting us know the issue happened, we have already contacted you via email to sort everything out together!

Posted 2 years ago

“Haven't got it yet hope to have it Monday”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order in time. The couriers were extremely busy due to the time of year and they were experiencing delays within their network.

Posted 2 years ago

“So far not very impressed, parcel not arrived despite being told it would be here between 8th and 10th Dec. Tried to track order but said sorry, no result!!”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. The couriers were extremely busy due to strikes and the time of year and they were experiencing delays within their network.

Posted 2 years ago

“It did not arrive on time, it is still not there!”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order yet. We have contacted you via email to sort everything out!

Posted 2 years ago

“Very disappointed with delivery on an item. Still waiting. Its a get well present but thinking they will be better by the time it arrives .”

Helpful Report

Posted 2 years ago

Hello! Thank you for leaving a review! We are sorry to hear that you are not satisfied with your recent order. We have contacted you via email to sort everything out together.

Posted 2 years ago

“Ordered a very expensive experience package and its only an email code yet despite me phoning them and emailing them It has still not been resolved. Will probably be asking my cc to refund me”

Helpful Report

Posted 2 years ago

Thanks for leaving a review! Please, accept our apologies for the issue that happened. A full refund for the missing item has been processed yet. We will do everything to avoid similar situations in the future, your experience and satisfaction are a top priority for us.

Posted 2 years ago

“My order has still not arrived 4 days late”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. Your order was delivered on 11th December. The couriers were extremely busy due to strikes and the time of year and they were experiencing delays within their network.

Posted 2 years ago

“Sorry but we still haven't received our order by the 6th As stated, when we try & track it it says not recognised. No response on an email. Love to cancel the order as we don't need the items now. Too late as we are seeing the recipients today.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. Your order was delivered on 10th December. The couriers were extremely busy due to strikes and the time of year and they were experiencing delays within their network.

Posted 2 years ago

“The stuff did not arrive -Yodel!!”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you haven't received your order. We have already issued for you a refund

Posted 2 years ago

“Delivery date of today but hasn’t been sent out yet and no update. Why pay extra for delivery If it won’t come on time?”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. You chose standard delivery method and your order was delivered within the time frame of standard delivery

Posted 2 years ago

“This is the first time ordering from prezzybox. What a disappointment. Delivery was supposed to be between the 3rd and 6th December,now the 9th.still waiting on a time sensitive parcel. Won't be using prezzybox again.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out!

Posted 2 years ago

“My order has not been dispatched yet, i paid for next day delivery 5 days ago and still nothing, no reply from customer service and no answer on the phones.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have already issued for you delivery refund

Posted 2 years ago

“Ordered a marshmallow advent calendar for my son. Due 1-3rd December, chased on the 6th told it would arrive on the 7th. Now 8th Dec and no response from Prezzybox. This is the first year my son has never received an advent calendar so thanks for that prezzybox. Won't be placing any further orders.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you are not satisfied with your recent order. We have contacted you via email to resolve the issue together.

Posted 2 years ago

“I'm afraid that I cannot write a review as the article has not yet arrived in spite of paying extra for special delivery. I am also unable to track the parcel.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. Your order was delivered on 9th December. The couriers were extremely busy due to strikes and the time of year and they were experiencing delays within their network. We have contacted you via email to sort everything out!

Posted 2 years ago

“Placed an order for 1 item, and paid a pricey £7.99 for "Guaranteed next-day delivery" as the item was needed ASAP for a relative's birthday in only a few days time. Three days have gone by, and I haven't even had an "item has been despatched" email. I therefore have had no tracking number whatsoever. This is really unacceptable - a company should not be able to charge customers £7.99 for "Guaranteed" next-day delivery and then have such significant delays. Even if the delay is the courier's fault (I know that Evri, which I believe Prezzybox use for express delivery, has issued apologies for a huge number of delays in their parcel deliveries), Prezzybox should NOT be offering a service described as "Guaranteed" next day-delivery if the company is well aware of significant courier delays. There was no disclaimer about sucy delays, and Prezzybox was quite happy for me to place my order whilst letting me pay extra for very pricey express delivery despite the fact they must have known that there were significant delays and that "Guaranteed next-day delivery" was impossible to fulfill. It seems to me like a real lack of transparency and honesty from Prezzybox. I can only conclude that they care more about capitalising on the December boost in purchases (due to it being almost Christmas) than looking after their customers and preventing disappointment by being honest and transparent. I will never be using Prezzybox again, and I will be requesting a refund for falsely advertised express delivery. I will also be highlighting this issue with consumer watchdogs.”

Helpful Report

Posted 2 years ago

Hello! Thank you for leaving a review. We are sorry to hear about your negative experience. We have already issued a refund for the delivery for you and have just contacted you via email to sort everything out together.

Posted 2 years ago

“Very unsatisfied for the size of the box with how much I paid for it”

Helpful Report

Posted 2 years ago

Hello! Thank you for leaving a review. We are sorry to hear about your negative experience. We have just contacted you via email to resolve the issue together.

Posted 2 years ago

“Still waiting for my order to arrive. I've sent 3 messages but with no response. Cannot track it because it says no parcel to track. If I haven't received it by the end of the week I'd like my money back please”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order in time. Your order was delivered on 18th December. The couriers were extremely busy due to strikes and the time of year and they were experiencing delays within their network.

Posted 2 years ago

Prezzybox is rated 4.5 based on 58,272 reviews