Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order has not yet been delivered - it was due today at the latest. 31st January - very disappointed!!”

Helpful Report

Posted 6 years ago

“The item shown in the picture was blue so bought this for my son . It came and it was pink obv he wasn’t happy but he used it once and it ripped so not much use all round .”

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Posted 6 years ago

“Not turned up yet so not very happy”

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Posted 6 years ago

“I bought this little remote car, put new bateries, charged the car itself for few minutes just to find out that it works well for 1-2 min.and then keeps stopping...Pretty disapointed...”

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Posted 6 years ago

“Would like my gift to come earlier”

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Posted 6 years ago

“Hi, This is to show how dissatisfied I'm with your website and customer services. I have paid for 3-personalised iteams to be delivered in UK as a surprise gift. They came to me that they cannot deliver due to incomplete address. However, I have provided mobile# of my friend who should receive the gift, and I cant call my friend to ask for exact address as I will ruin the whole idea of the gift. I have paid full amount and I keep getting responses that we cannot help you due to delivery personnel limited time to call customers and ask for an address which is a ridiculous excuse to be honest. I would expect - and still - a resolution for my case and to show better customer service by just making a call and asking for the exact address. My email is "ammarfay@hotmail.com" and my mobile# is 00971526408841 I'm not living in UK and not much aware of areas and postcodes as well that's why I provided my friend's number to make it easier to deliver. Counting on your support and cooperation”

Helpful Report

Posted 6 years ago

Hi Ammar, Thank you for your feedback. We understand your frustration, but as we have explained, we cannot ship an order which is missing the first line of the address. Unless you can provide us with the full delivery address, we will regrettably have to cancel your order. Thank you for your understanding.

Posted 6 years ago

“Return was expensive and awkward to do- I had to ring up the company to generate a returns form.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for your review. We’re sorry to hear that you found our returns process confusing - We've fine-tuned this process so that it's easy for our customers to follow. We can see that you've been issued with a returns form now. If you have any other queries, please don't hesitate to contact us. Thank you again for the feedback, Prezzybox.

Posted 6 years ago

“Awful service still haven’t received my order even though have had emails saying it’s been dispatched and now emailed asking for a review”

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Posted 6 years ago

Hello Freya, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.

Posted 6 years ago

“Lots really nice in the picture but was very disappointed when it arrived in a tiny little box”

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Posted 6 years ago

Hi Clair, So sorry to hear you weren't happy with your item on this occasion. We do provide dimensions on the website for all of our products - however, if you're unhappy with the item, we can send you our returns information. Please contact us on: csteam@prezzybox.com if you'd like us to help you through this process. Thank you!

Posted 6 years ago

“Very disappointed that despite submitting my order on Sunday, the item wasn't dispatched until Wednesday, which you only find out after you've placed the order. It arrived on the day that I needed it (Saturday 19 January) as it was a birthday gift, despite me placing the order in sufficient time (a week in advance).”

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Posted 6 years ago

Hi Danielle, Thanks for your feedback! We show all estimated arrival dates in the checkout and again on our confirmation emails which are sent straight after purchase. The item you've ordered is personalised within 2-3 working days and comes from an external partner. We've contacted you directly, however as it looks as though the item was a little late, which we cannot apologise enough for. We'll be in touch soon! Prezzybox.

Posted 6 years ago

“Flowers did not arrive on the confirmed delivery date.”

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Posted 6 years ago

Hi Brenda, Thanks for your feedback but we don't sell flowers i'm afraid, so think you may have the wrong company! All the best, Prezzybox.

Posted 6 years ago

“Only chose the socks based on the picture which shows them as lavender/pale purple which is my partners favourite colour. Only to find the ones that had arrived were white.”

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Posted 6 years ago

Hi Michael, Thanks for your email. We're very sorry for any confusion caused, but the socks you have purchased only come in white - this is specified in the product description on the page: "black and white photo socks". If you'd like to discuss this further with us, please email us on: csteam@prezzybox.com. Thank you,

Posted 6 years ago

“According to the website the item I ordered was due for delivery by 24/12/18, I called on 28/12 as it still hadn't arrived. Was fobbed off & told that someone would call me back on 02/01/19 & delivery would be refunded. No phone call received but did get an auto email saying my item had been dispatched. 1 week later still no item or any sign of refund. Sent prezzybox a tweet complaining, staff got back to me quickly advising they'd get the order processed again that day for delivery ASAP, process refund again & gave me voucher for £5 off my next order. Refund arrived a few days later & item 1 week later.”

Helpful Report

Posted 6 years ago

Hi Laura, Thank you for your feedback. We're so sorry that your order was late on this occasion. We can see that a member of our team has been speaking to you directly for this and we've refunded your delivery charge as an apology. We're pleased to hear that your replacement order has arrived now for you! If you'd like to discuss anything else with us, please contact us on: csteam@prezzybox.com. Thank you! Prezzybox.

Posted 6 years ago

“I haven’t received any goods yet !”

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Posted 6 years ago

“Item purchased was for a birthday present, very disappointed when received due to the condition of the box, item was well packaged but the box was in a poor condition before being put in the packaging. Offered a code for £5 off future purchase by the retailer when informed.”

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Posted 6 years ago

“When you deliver the present, maybe then would be the time to write a review.”

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Posted 6 years ago

“Delivery was very slow. I sent a few emails for help and advice with my delivery and never received a response. The product itself was OK.”

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Posted 6 years ago

“I ordered two items.only one has been delivered.cant contact prezzybox as have lost order number.disgusting service.”

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Posted 6 years ago

“It was the first time I ordered from Prezzy and I must say that I am quite disappointed. I have ordered multiple items and when asked to select a delivery method, I gladly paid for a next-day-delivery. Apparently it was not mentioned anywhere during the process that the specified day(s) are not available for delivery, so that I could select another option. Instead, it said yes, next-day-delivery accepted, please proceed...so I did. And imagine my surprise when I received an email, saying that actually the money I paid for delivery were not only wasted because there is no delivery available over the next few days, but also that I paid for delivery, but it only applies to the first of the items in the basket... Bottom line, I received the first item 4 days later, and the rest 6 days after ordering. Shame. The whole process of ordering is so misguiding. For the record, there was nothing wrong with the order when it finally arrived. That is the only good thing I have to say.”

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Posted 6 years ago

“Got an email to say the one item I had ordered was out of stock, but I was expecting the delivery very soon after and didn’t have time to re-order from elsewhere before Christmas. Good that they told me, and gave me a refund but still a bit annoying.”

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Posted 6 years ago

Prezzybox is rated 4.5 based on 58,272 reviews