Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,274 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,274 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 10th April 2025

Francis

Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

146

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent gift ideas, only issue I paid for next day ( reasonable cost) delivery but unfortunately I got delivery a day late 😢”

Helpful Report

Posted 4 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 4 years ago

“Website was easy to use. For me personally, the only downsize was Hermes being used when the product could have been posted due to the size. I do not use companies who use Hermes so would think twice about ordering due again due to this fact alone.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We offer delivery via Hermes and DPD, both options are in the checkout! We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Fast easy and simple! Looking forward to receiving the product!”

Helpful Report

Posted 4 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 4 years ago

“A good experience, all except the delivery. It was a little late, which in current times and near Christmas is understandable. My door bell was rung by the courier and I saw him (literally) running up the road, not waiting to see if anyone was in. The box was damaged and wet. Thankfully the Prezzybox team had packed it well, so none of the chocolate bombs were damaged. I don't have any association with DPD, but have always found them good. Considering that the delivery is the part where the customer has most face to face contact with Prezzybox, I would suggest using a better company like this than Hermes. (As well as being the fastest of the Greek gods, Hermes was mischievous, a thief and lead the dead souls to the underworld). I would have scored 5 if not for them, and will think twice before using Prezzybox for goods I want quickly or are fragile. Thumbs up otherwise.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your recent review. We offer delivery both both Hermes and DPD, the options are displayed in the checkout. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“Very easy to use the site and information on items were good”

Helpful Report

Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Great stuff to buy”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“Seems pretty good, can't say much more until the package gets here”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“Good choice of lovely gifts and prompt acknowledgement of order after I had a problem with a previous order. Although I haven't yet received my item through the post.”

Helpful Report

Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“My item hasn’t arrived yet but happy with the service so far”

Helpful Report

Posted 4 years ago

Hello, Thanks so much for your lovely review. We are so glad that you enjoyed your shopping experience with us and we hope that you will shop with us again soon. Thanks, Prezzybox

Posted 4 years ago

“The items were really good but the presentation boxes arrived creased. I feel this was probably due to the fact that there was no buffering packing around them. It was just the two boxes of pamper gifts in a larger box with a lot of empty space and they probably moved about in transit . Prezzybox have replied to our review very quickly and apologised for the problem and and made an offer to resolve the situation. Customer service was great.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review. We’re sorry to hear that your packaging was damaged so we’ve contacted you directly to check that your item was okay. Thank you again for the feedback, Prezzybox.

Posted 4 years ago

“Very happy with our gifts received from prezzy box! Good quality, well priced novelty gifts! Will definitely be purchasing again.”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“Excellent gifts arrived and happy with quality and value for money”

Helpful Report

Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“A very eays process from start to go!”

Helpful Report

Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Good selection of personalised gifts”

Helpful Report

Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

“Great choices and good prices”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“Great price and easy ordering 👍🏻”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“Quality item but I was slightly disappointed by the packaging. I bought this for a secret Santa gift and it arrived in just a plain white box with no real indication as to what’s inside!”

Helpful Report

Posted 4 years ago

Hello, Thanks so much for your lovely review. We are so glad that you enjoyed your shopping experience with us and we hope that you will shop with us again soon. Thanks, Prezzybox

Posted 4 years ago

“Excellent delivery and the bauble is nice just the picture look a bit to small, I would have preferred to have bigger the picture.”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“Fast delivery items are good quality”

Helpful Report

Posted 4 years ago

Thanks for the great review! We hope to see you again soon.

Posted 4 years ago

“smooth easy to use with unique products.”

Helpful Report

Posted 4 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 4 years ago

Prezzybox is rated 4.5 based on 58,274 reviews