Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Tell us how Prezzybox made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a water bottle to be a leaving gift in plenty of time to be emailed that this wouldn’t not be dispatched or delivered for weeks!”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear this. As you can imagine the demand for these was very high but rest assured, as soon as they become available, one will be dispatched to you. Many thanks.

Posted 6 years ago

“I ordered a giant cookie for my granddaughter for her birthday. When it arrived , it was all broken. After paying £12:99 plus postage for it , I was very disappointed . It also arrived a day late. Informed prezzy box , still awaiting a reply. At this moment in time would not use this site again”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are sorry to see your item was damaged in transit. We can see that a refund was issued for your inconvenience. We hope that this helps.

Posted 6 years ago

“No complaints about the goods or delivery service however I was disgusted at the amount of packaging. An enormous box - far bigger than necessary, the excess space packed with a load of non recyclable plastic packaging. Unecessary - there was nothing breakable in the package, just 3 scarves.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are sorry about this. We do try to minimise the amount of packaging used but we will certainly take your comments on board. Many thanks.

Posted 6 years ago

“Just took to long to delivery.”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. We're sorry to hear there was problem with your delivery. We do our best to make sure customer's orders are received within the given estimated dates but on rare occasions, these may be delayed. Once again, please accept our apologies.

Posted 6 years ago

“I purchased an e-voucher which did not arrive and for which I had to make several phone calls to the company. I appreciate that there were technical problems but informing the customer would have been good practice. Finally when the evoucher did arrive, the option to book for a weekend was given and booked and then I received an email from the company to say that the voucher was only for week days. Clearer indication of this would have been appreciated. I ended up having to pay an extra £25 for the experience. This is an important present for a young man who really deserves the best experience I can get for him. I hope it goes to plan on the day”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. Thank you for your understanding regarding the technical issues we've been experiencing. We're sorry to hear you are disappointed however, it does state on the website that this experience is only valid between Monday and Friday. Once again, please accept our apologies.

Posted 6 years ago

“Item never arrived. Customer service was very good, money refunded promptly but have preferred pressy had better delivered on the birthday”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. We are sorry to hear your order didn't arrive and we will investigate this for you. We are very glad to hear that you were pleased with your customer service. Thanks again.

Posted 6 years ago

“When the item arrived the handle was broken”

Helpful Report

Posted 6 years ago

Thank you for your feedback. Please accept our sincere apologies that the handle was broken. Would you be able to send a photo to our Customer Service Team at csteam@prezzybox.com and they will arrange for a replacement for you? Once again please accept our apologies.

Posted 6 years ago

“Paid for Saturday delivery for niece birthday present TIL d would arrive before 11am and didn’t get there until Sunday 3pm”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry that you experienced a delay with the courier. The courier appeared to have experienced a problem. We will of course reimburse the difference in cost for the Saturday delivery. Once again please accept our apologies.

Posted 6 years ago

“Paid £15 n its cheap n nasty”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry that you are disappointed with your item. We do sell a lot of this item and we have not received a complaint of this nature. We will contact you directly to see if you would like to return this so that we can take a look at the quality. Thank you once again for your feedback

Posted 6 years ago

“Before I ordered the item it gave me an estimated delivery of 2nd to 5th July. When I ordered it changed to 5th to 12th July which was past the date I required it for. It has not yet arrived. I also paid postage even though i could have ordered one without!”

Helpful Report

Posted 6 years ago

Thank you for your feedback regarding your delivery. We are sorry to hear that you have been disappointed with your delivery time. We do not give delivery dates at the point of purchase. This particular item has an estimated dispatch date of 3-5 working days. Once an item is dispatched it may then take a few more days for this to be delivered. Personalised items usually take a little longer to be dispatched because they have to be produced but we do dispatch everything as quickly is possible for each item. We hope this helps explain the delivery and production time but if you have any questions then please contact us and we will be able to help.

Posted 6 years ago

“Ordered a present for a birthday and the website had next day delivery or Sunday delivery. As it was Saturday I clicked the Sunday option. My Husbands birthday came and went and no present. Recieved 3 days later after emailing. The website needs to be more clearer regarding deliveries. However I was very pleased with the engraved glass”

Helpful Report

Posted 6 years ago

“Item was delivered faulty, had a replacement item sent out which was also faulty. Was only offerened a refund of £5”

Helpful Report

Posted 6 years ago

“I bought a pair of socks for £5 had to pay another £4 for postage that takes 3 working days to deliver. RIP off”

Helpful Report

Posted 6 years ago

“it was delivered late”

Helpful Report

Posted 6 years ago

“Very poor delivery service. I paid a 24h delivery and I had to contact the company 3 times to get it re-arranged, no alternative offered and end up with a poor quality product”

Helpful Report

Posted 6 years ago

“Would have given more stars but I ordered an E-voucher and it still hasn’t come through after 2 weeks of ordering, wouldn’t like to have had plans to use it sooner because it’s still not received.”

Helpful Report

Posted 6 years ago

“If you're going to charge people for standard delivery when most of your competitors don't, try to ensure it's delivered on time.”

Helpful Report

Posted 6 years ago

“I still have not received other item. I purchased two items at a same time. Received first one last week and still waiting for another one. WOW!! Cmon Prezzy pal”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. We're sorry to hear this. As we use different suppliers, some items will arrive at different times. We will contact you so we can investigate into this further.

Posted 6 years ago

“My package arrived completely crushed. The box was unbelievably damaged! Just aswell i was not giving the gift over the way it arrived. God help anyone who orders something fragile!!”

Helpful Report

Posted 6 years ago

Hello. thank you for your feedback. We are very sorry to hear this. If you would like to contact us directly at csteam@prezzybox.com, we will happily replace it for you.

Posted 6 years ago

“Took too long to deliver - I paid for delivery but it wasn’t trackable so I had no idea when it would come, given an estimated 3 days delivery & it was actually delivered 3 days after my estimate had expired - poor !”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. We're sorry to hear your parcel arrived later than estimated. Unfortunately, none of our standard delivery parcels are trackable but it's rare that they arrive so late. Once again, please accept our apologies.

Posted 6 years ago

Prezzybox is rated 4.5 based on 58,272 reviews