Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“I ordered on 15th December for guaranteed delivery by Christmas (only had to be ordered by 21st December for this), and the presents didn't turn up until 28th December! When they did finally arrive, the condition of the book I ordered was abysmal, with sticky residue over most of it and imprints in the back where someone had clearly used it to write on. The only saving grace is that your customer services team were fantastic. They were extremely apologetic, and offered to return the items and resend new ones off directly to the actual recipients of the presents (rather than myself) free of charge and on next day delivery. They have dragged this review from a 1 star to a 2. Despite this, I won't be shopping again.”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're very sorry to hear about the poor quality that your order arrived in. Please accept our apologies, this is not the level of service we want for our customers. However, thank you for your kind feedback on our customer services, you comment has been passed onto the appropriate member. Again, we apologise for the state your order was original delivered in. Thank you, Prezzybox.

Posted 7 years ago

“This novelty stocking filler was a waste of time as it didn't arrive in time to go in a stocking. The continued delay in delivery was very stressful.”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that your delivery took so long to reach you. Please accept our apologies for the poor delivery you experienced, this is not the level of service we want for our customers. We went through a warehouse and delivery fulfilment change last year which has caused delivery delays for a number of our customer orders over the Christmas period. We're very sorry to have let you down and we've been working throughout the Christmas period and beyond to rectify these issues to the best possible outcome. The last thing we want is to disappoint our customers and can assure you that we are working to improve our services to a much higher quality. We're sorry for any and all inconvenience caused. Thank you, Prezzybox

Posted 7 years ago

“This appeared to be the perfect Christmas tree present for my cat crazy granddaughter, but since, despite many promises from Prezzybox, it didn't arrive in time for her to receive it for Christmas, all it brought was disappointment.”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that your delivery took so long to reach you. Please accept our apologies for the poor delivery you experienced, this is not the level of service we want for our customers. We went through a warehouse and delivery fulfilment change last year which has caused delivery delays for a number of our customer orders over the Christmas period. We're very sorry to have let you down and we've been working throughout the Christmas period and beyond to rectify these issues to the best possible outcome. The last thing we want is to disappoint our customers and can assure you that we are working to improve our services to a much higher quality. We're sorry for any and all inconvenience caused. Thank you, Prezzybox

Posted 7 years ago

“By the time the shipment finally arrived, the quality of the contents was irrelevant, as despite my best efforts, it arrived too late to send to my family in America, as intended. This was after repeated promises, spanning weeks, that the package was in its way. If it was out of stock, I should have been told and I could have gone out and bought something else to send to America for Christmas.”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that your delivery took so long to reach you. Please accept our apologies for the poor delivery you experienced, this is not the level of service we want for our customers. We went through a warehouse and delivery fulfilment change last year which has caused delivery delays for a number of our customer orders over the Christmas period. We're very sorry to have let you down and we've been working throughout the Christmas period and beyond to rectify these issues to the best possible outcome. The last thing we want is to disappoint our customers and can assure you that we are working to improve our services to a much higher quality. We apologise for any and all inconvenience caused. Thank you, Prezzybox

Posted 7 years ago

“The item itself was OK but delivery was such a nightmare, it completely overshadowed any satisfaction or otherwise with the product. I was repeatedly assured that the shipment was on its way and I phoned every day when it didn't arrive. I was given a different reason for the delay every time with an assurance that the shipment was on its way. It would have been better if I'd been told it wasn't coming and then I could have gone out and bought replacements.”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that your delivery took so long to reach you. Please accept our apologies for the poor delivery you experienced, this is not the level of service we want for our customers. We went through a warehouse and delivery fulfilment change last year which has caused delivery delays for a number of our customer orders over the Christmas period. We're very sorry to have let you down and we've been working throughout the Christmas period and beyond to rectify these issues to the best possible outcome. The last thing we want is to disappoint our customers and can assure you that we are working to improve our services to a much higher quality. I am glad to hear you have received the full order. Thank you, Prezzybox

Posted 7 years ago

“Ordered the socks on the 25th December due by the 26th - 28th December - still not received the order. Order No: 102401013”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback for this product. We’re very sorry to hear that you still haven't received your order. Please let our team know by emailing us on our website here: http://www.prezzybox.com/Thread/NewThread or calling 01827 839041 and one of our customer service team will be able to help you. Thank you, Prezzybox.

Posted 7 years ago

“I did not get what I ordered, I ordered 3 lots of little chocolates which cost me £20, yet i got 1 of some cardboard cut out thing that says £4.99 on it... please advise?”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that there has been a mistake with your order. Please let our team know by emailing us on our website here: http://www.prezzybox.com/Thread/NewThread or calling 01827 839041 and one of our customer service team will be able to help you. Thank you, Prezzybox.

Posted 7 years ago

“My parcel did not arrive”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback for this product. We’re very sorry to hear that you still haven't received your order. Please let our team know by emailing us on our website here: http://www.prezzybox.com/Thread/NewThread or calling 01827 839041 and one of our customer service team will be able to help you. Thank you, Prezzybox.

Posted 7 years ago

“I paid extra for Saturday delivery, moreso to ensure it arrived as quickly as possible than that specific day. This was displayed as a UK wide option, however I received a voicemail stating it was not an option for Northern Ireland (considered part of the UK) but they could still send it, only without guarantee of the Saturday delivery, which I accepted. However, I then received an email informing me that the item I had assumed had already been posted by that point, was no longer in stock (despite being in stock when I ordered it) & I could cancel the by now already late Christmas gift, or wait for it to be in stock again, with no time scale given. I was understanding about my order not reaching her by the Saturday, however I still expected it to be sent, arriving a couple of days later and I was accepting of that. My friend was already expecting the gift, as I had to inform her just so she knew I hadn't forgotten about her, so it was too late to cancel. I was informed it has finally been dispatched. Overall I am disappointed, if a delivery option does not included Northern Ireland, then it should be clearly stated, NI is part of the UK, as it stands I paid extra for a quicker delivery when standard delivery would have been sufficient as she now won't receive the gift until after the New Year, almost two weeks after my initial order.”

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Posted 7 years ago

“I ordered from you guys very easy process only negative was didn’t arrive when said, and still waiting on delivery it’s 4 days late!”

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Posted 7 years ago

“I ordered something that was meant to arrive by the 23d and it arrived 4 days late :/”

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Posted 7 years ago

“Only one item has arrived im still waiting on the other which is a bit disappointing”

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Posted 7 years ago

“Still haven’t received my parcel”

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Posted 7 years ago

“I still haven’t received my order which was promised between 27/12 and 29/12 !!!!😢”

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Posted 7 years ago

“I am sorry to say I was very disappointed in the gift which I bought from yourselves before Christmas. Firstly it took a week to arrive and secondly, when it arrived it was much smaller than I had expected! Then I found it being sold in WHSmiths for only £6.99 (with the option of buying a second book for just £1!!!!). As you can image I felt like I had been ripped with paying £3.99 in postage which when I only live locally in Tamworth and I could've just saved money in buying it from the shops and much quicker too!”

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Posted 7 years ago

“My product was a vinyl frame. The perspec glass was broken in the corner”

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Posted 7 years ago

“I ordered 5 items with a delivery date of 23-27 Dec Today is the 30th and I’ve nit received the items. I emailed your customer service yesterday 29th and have heard nothing back apart from this ....”

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Posted 7 years ago

“Paid for next day delivery for a Christmas present and it did not arrive the next day , arrived five days later. Totally unsatisfactory, not good customer service at all .”

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Posted 7 years ago

“Ordered a gift for Christmas, and splurge for Next-Day shipping. There was no disclaimer, no warning that delivery could be delayed. and lo and behold, my next-day delivery turned into a 5-days delivery. If I had enough warning, I would have been able to manage expectations and told the receiver they'll be getting their present after Christmas. But nope, that didn't happen, and we were all disappointed. And it being the holidays, of course there was no one at Prezzy to answer my mail. I'm not so much mad that it was late; but more so that I was promised a next-day delivery and that didn't happen. In the future, please put up a disclaimer saying it's not guaranteed. Or remove next-day delivery option when it gets near the holidays. I will have to reconsider ordering things from you again in the future.”

Helpful Report

Posted 7 years ago

“Still haven’t received this gift yet. Delivery estimate was to be delivered by the 27/12/2017. Now on the 30/12/2017 and no delivery as of yet”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews