Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,274 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,274 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly the roses I ordered for my mother's funeral were so bad they were unusable and we had to get replacements from M&S on the morning of a truly stressful day. They had responded to my complaint on delivery with a 'they will get better' and an offer of a £5 refund. As you can imagine I was grieving and just wrote the whole experience off. Do not trust these people with anything important to you because they will let you down.”

Helpful Report

Posted 1 year ago

Hey Karen, Thank you for your review. We sincerely apologize for the disappointment you've experienced with your recent order. Your feedback is valuable to us, and we regret any inconvenience the situation may have caused. In light of the issue you've raised, we want to let you know that we have taken immediate action. We have processed a full refund for your order to ensure that you are not financially impacted by this. Your satisfaction is our priority, and we appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We're here to assist you and ensure that you have a positive experience with us in the future. Prezzybox Team

Posted 1 year ago

“Great site, plenty to choose from, easy check out and goods came very quickly. Excellent !”

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Posted 1 year ago

Hello Jan, Thanks for your review and for your kind words! We do hope you shop with us again! Prezzybox Team

Posted 1 year ago

“Excellent service. Beautiful gift for my son's birthday. THANK YOU.”

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Posted 1 year ago

Hello Ivy, We're so excited to receive your review! Thank you for sharing your experience with us, this means a lot to our team. Prezzybox Team

Posted 1 year ago

“Easy to use website and very efficient delivery of the item. Well packaged. Would certainly use this company again. Great gift ideas”

Helpful Report

Posted 1 year ago

Hello Jane, Thank you so much for your very kind and thoughtful review. We're glad you had a great experience shopping with us. Prezzybox Team

Posted 1 year ago

“Very efficient service.”

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Posted 1 year ago

Hi Valerie, Thanks for leaving us a great review! We’re so glad to know that we've met your expectations. We're always here in case you need us, and are happy to be of assistance. Thanks for choosing us! Prezzybox Team

Posted 1 year ago

“This gift for my parents 60 th wedding anniversary was all I wanted , special and made to a high standard . It arrived quickly, which helped us out too .. thank you”

Helpful Report

Posted 1 year ago

Hey Linda, Thank you for your review. We're delighted to hear that the gift met your expectations and added a special touch to your parents' 60th wedding anniversary celebration. Thank you for your kind words, and we're pleased that the prompt delivery contributed to your experience. If you ever need anything else, don't hesitate to reach out. Prezzybox Team

Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

Hello Eileen, Thank you for your review and your kind words! We’re so glad to know that we've met your expectations. We do hope you shop with us again! Menkind Team

Posted 1 year ago

“Great customer service when I needed to change my order, thank you!”

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Posted 1 year ago

Hi Charlotte, Thank you for leaving us a great review! We’re so glad to know that we've met your expectations. We're always here in case you need us and are happy to be of assistance. Thanks for choosing us! Prezzybox Team

Posted 1 year ago

“Very good and easy and quick delivery”

Helpful Report

Posted 1 year ago

Hi Roemil, We're so excited to receive your review! Thank you for sharing your experience with us, this means a lot to our team. Looking forward to hearing from you again! Prezzybox Team

Posted 1 year ago

“Very pleased with the ordering process and the product”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you for leaving us a great review! We are really pleased to hear how smoothly you found your order experience. We do hope you shop with us again! Prezzybox Team

Posted 1 year ago

“Gifts arrived on the day but late in the day. Gifts where fantastic and really did look like the picture. Thanks I will be returning for more wonderful prezzies.”

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Posted 1 year ago

Hello Jsanine, Thank you for your review and your kind words! We do hope you shop with us again! Prezzybox Team

Posted 1 year ago

“Flowers were exceptional wife love them packaged well with name on ribbon as asked will recommend and purchase again 5 stars”

Helpful Report

Posted 1 year ago

Hello Gavin, Thank you so much for your very kind and thoughtful review! We're glad you had a great experience shopping with us. Looking forward to hearing from you again! Prezzybox Team

Posted 1 year ago

“Excellent service from start to finish with rapid delivery. Thank you.”

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Posted 1 year ago

Hi Warren, Thanks for leaving us a great review! We’re so glad to know that we've met your expectations. We're always here in case you need us, and are happy to be of assistance. Thanks for choosing us! Prezzybox Team

Posted 1 year ago

“Fabulous little pins as shown on website. Love them”

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Posted 1 year ago

Hi Stephanie, We're so excited to receive your review! Thank you for sharing your experience with us, this means a lot to our team. Looking forward to hearing from you again! Prezzybox Team

Posted 1 year ago

“Excellent product and service”

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Posted 1 year ago

Hey Michael, Thank you so much for your kind review. We hope you will be shopping with us again! PrezzyBox Team

Posted 1 year ago

“No tracking number!”

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Posted 1 year ago

Hi Tina, Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email to sort everything out! Hope to hear from you soon! PrezzyBox Team

Posted 1 year ago

“I ordered a heart-shaped Trinket Box with a personalised message on the lid for my Daughter's 18th Birthday. I love it as I'm sure she will. The perfect personalised container for the gold bracelet or necklace I have yet to pick out. Sent in very good time, no complaints at all, I love it!!!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your kind review! We're thrilled to hear that you love the heart-shaped Trinket Box with the personalized message. We hope your daughter adores it as well. If you have any more special occasions in the future, we'd be delighted to assist you again. We do hope you shop with us again! Prezzybox Team

Posted 1 year ago

“We used Prezzybox to send a present to my husbands mum in the UK. We are in Australia. The site was very easy to use and there were many experiences we could choose from. Thank you for offering such a great Experience and service.”

Helpful Report

Posted 1 year ago

Hi Helen, Thank you for your kind words and positive review! We're thrilled to hear that you found our website easy to use and had a variety of experiences to choose from. We're glad we could help you send a special present to your husband's mum in the UK all the way from Australia. If you ever need our services again, please don't hesitate to reach out. Your satisfaction is important to us, and we're grateful for the opportunity to provide you with a great experience and service. Prezzybox Team

Posted 1 year ago

“Item was delivered promptly, with care and as described Would use again”

Helpful Report

Posted 1 year ago

Hi Sue, We're really pleased to hear how smoothly you found your order experience. Many thanks. We do hope you shop with us again! Prezzybox Team

Posted 1 year ago

“Easy to find a gift that fits my budget and is a great choice for the recipient. Easy to pay and have it delivered on time.”

Helpful Report

Posted 1 year ago

Hey Heather, Thank you so much for your kind review. We hope you will be shopping with us again! PrezzyBox Team

Posted 1 year ago

Prezzybox is rated 4.5 based on 58,274 reviews