Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The prices are misleading. They do not alert the customer to the fact that VAT will be added to the basic price and to the delivery charge. What can appear to be a bargain to start with, can turn out to be expensive.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. The prices advertised are the prices with VAT. The confirmation email is just a breakdown of the VAT. We hope this clears this up a bit. Many thanks.

Posted 6 years ago

“Very disappointed.The box was damaged, muddy, & wet inside.”

Helpful Report

Posted 6 years ago

Hello Judy. Thank you for your feedback. We are very sorry to hear this. Can you please let us know if any of the items were damaged and we will happily replace them for you. Our contact email is csteam@prezzybox.com. Many thanks.

Posted 6 years ago

“Fast service . However, the price of the personalised socks was high at around £19.95 and the P&P for a flimsy plastic packet at nearly £4 was extortionate. Finally, as the name of the supplying company was emblazoned on the package, my wife realised immediately what the Christmas present was.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. Please accept our apologies for this. The packaging should not look this way and we have now refunded your delivery charge. Many thanks.

Posted 6 years ago

“Not good customer service: I placed an order then realised I forgot an item which would put me over the value for free delivery. So I went on the chat to an advisor just within 5mins of placing my order and she confirmed that she had cancelled my order for me. I then ordered all my items got my free delivery and was happy. Then a few days later I got an email saying my order had been shipped but it was my original order number that was quoted so I called customer services and explained what happened, I also advised that to correct their mistake all they had to do was send the 1 extra item I had missed off my original order and it would be sorted, she confirmed that she would get it all fixed for me and not to worry. A few days later I received another delivery - yes the whole of my second order and when I checked my paypal both orders were showing as due for payment. I had to call customer services again (the number is not free) this time I was told they would cancel the payment for my first delivery to which I was astonished was not done already then she emailed me a free returns label to fix to the box then told me to drop the box at a post office - not impressed with all the extra work I had to do because of their incompetence and they did not even offer any compensation. Won’t be buying through them again too much hassle!!”

Helpful Report

Posted 6 years ago

Hi Leanne Thank you for leaving a review. Please accept our sincerest apologies for this. We have looked into this further and see we had a technical error regarding your order, which has now been resolved so it doesn't happen again. Once again please accept our sincerest apologies for the inconvenience. Kind Regards

Posted 6 years ago

“I have not recieves the item. I had a ticket through my door from hermes to say they had left it by the plant. I work alday and live on a main busy road.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear this and will certainly bring up an investigation with Hermes regarding this. We have now contacted you directly so we can look into this further and see how we can help. Many thanks.

Posted 6 years ago

“Only received Item that came direct from supplier, not received the 2 other items I ordered, can't understand why as address is a furniture store open 9-8 every day but when I track my order Hermes say they couldn't find it or I was not in, really disappointed spoke to customer service which said I should of got yesterday still no delivery 😒”

Helpful Report

Posted 6 years ago

Hello, Thank you very much for your feedback. We’re very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon! Prezzybox.

Posted 6 years ago

“Delivery took longer than expected (arrived on the day it was needed for) but then the product had a faulty zip so it needed replacing. I probably won’t use them again.”

Helpful Report

Posted 6 years ago

“still have not received my order or had a email saying it’s been dispatched, sent an email to see if there was a issue with my order and had no reply”

Helpful Report

Posted 6 years ago

Hi Kyle, Thanks for the feedback! A member of our team replied to your email yesterday. Please check your spam folder for our reply!

Posted 6 years ago

“Hello, I was disappointed that on the back of the packaging was a sticker saying 'socks' . These were a surprise Xmas present but not now.”

Helpful Report

Posted 6 years ago

Hi Ann, Thank you for your feedback. We're really sorry to hear that your packaging wasn't discreet on this occasion. The socks come directly from our external partners so we've made them aware of this issue. Thank you for bringing this to our attention.

Posted 6 years ago

“I have emailed you twice since receiving my order of 'Mug on a mug' as I was very disappointed with it , as yet I haven't even had a reply . I would appreciate a response please . thank you”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We can see that our customer service advisers contacted you 3 days ago and yesterday regarding your order query but if you would like to call us on 01827839041, we can certainly discuss this over the phone in more detail. Many thanks.

Posted 6 years ago

“Ordered a Haynes manual as a Secret Santa present. Was really disappointed by the scratches that were all over the front cover, especially as this was a present. Can’t fault the delivery though, only took a couple of days to come.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear this and have now issued a replacement order for you. We hope this helps :)

Posted 6 years ago

“One of my items hasn’t arrived yet.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are very sorry to hear this and have contacted our partner company regarding this. Once we hear back form them, we will contact you with an update. Many thanks.

Posted 6 years ago

“Ordered on 16th November 2018 with 2 to 5 days delivery for a birthday on 25th. Still not delivered and no advice of what is happening. Disappointing information.”

Helpful Report

Posted 6 years ago

“Ordered a Dance bag for my Granddaughter. Was not as nice as the picture. Won't do that again!”

Helpful Report

Posted 6 years ago

“My glass bauble came on time and wasn't damaged at all but the name on the bauble was creased and hasn't been put on properly. I have tried to email you about this and had no response. So I am not happy with my purchase.”

Helpful Report

Posted 6 years ago

“Prezzybox did well. The item, a hat with led lights was poor. Hat quality itself is good but the lights are only slightly better than using a candle.”

Helpful Report

Posted 6 years ago

“The personlized socks of my dog, you can't see him, very disappointed.”

Helpful Report

Posted 6 years ago

“I ordered the personalised Christmas face wrapping paper - which cost £17.99 plus £3.99 delivery - so rather a lot of money for just a few metres of paper - and the quality of the paper is really poor. For that price I would have expected the paper to be “shiny” but it was just dull plain paper - very disappointing.”

Helpful Report

Posted 6 years ago

“I haven’t received two of my orders yet”

Helpful Report

Posted 6 years ago

“The fact that I was asked to write a review BEFORE I received the item I purchased was enough to give a poor review. I suggest you enquire about a customer's satisfaction AFTER they receive your product.”

Helpful Report

Posted 6 years ago

Prezzybox is rated 4.5 based on 58,272 reviews