Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,274 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,274 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 10th April 2025

Francis

Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

146

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't received my items by the date expected and I haven't had a response to my query about the error in the tracking so I don't know if they are going to arrive in time for my wedding, in 2days time! Right now I'm not rating this experience very high at all!”

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Posted 8 years ago

“I ordered two items, one came within the specified delivery time. I think they forgot to send the other as it was only dispatched after I made contact with them. It didn't arrive until two days after the last day of the delivery time frame which meant I didn't have it in time for the special occasion I ordered it for.”

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Posted 8 years ago

“Ordered 8 items however only 6 came with 2 being dispatched but not reaching.”

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Posted 8 years ago

“My personalised message was not on stated lines as expected. Instead the message looked awful ???? I don't understand why they don't send proofs? I wouldn't use again”

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Posted 8 years ago

Hi Beverley, Thank you for your feedback. We're sorry to hear that you're unhappy with the personalisation on your product. We currently do not offer a preview system. We have checked your order and unfortunately cannot see any correspondence from you regarding this. If you would like for us to look into this for you further, please feel free to contact us on: csteam@prezzybox.com. Thank you, Prezzybox.

Posted 8 years ago

“An item still hasn't turned up!”

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Posted 8 years ago

Hi Clair, Thank you for your email. We're very sorry to hear that one of your items hasn't arrived. We have looked at our system and we're not able to find any correspondence from yourself regarding this. Please could you message our team on: csteam@prezzybox.com, so that we can look into this further for you? Thank you, Prezzybox.

Posted 8 years ago

“Just looks cheap and tacky”

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Posted 8 years ago

Hi Avril, Thank you for your feedback. We're sorry to hear that you're unhappy with your item. If you would like to return this to us for a refund, please contact our team on: csteam@prezzybox.com, or via our 'Contact Us' form which can be found on our website. We hope this helps and if you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 8 years ago

“I wasn't very impressed with my prezzybox purchase as the delivery of the product took almost a week. The delivery was not performed under the delivery estimated dates.”

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Posted 8 years ago

Good Afternoon, Thank you for your feedback and please allow us to apologise that there was a slight delay with the delivery of your item. We can see from the tracking that unfortunately, your order was initially mis-routed to an incorrect depot, which caused a delay in transit. We cannot apologise enough for this and for any inconvenience caused. We can see from the tracking that your order was delivered the following day. We hope that you're pleased with your item, however, if you have any other queries or concerns, please don't hesitate to contact us. Thank you,

Posted 8 years ago

“Didn't like anything about the book and could not give it as a present. Not worth the money at all”

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Posted 8 years ago

Hi Celia, Thank you for your feedback and we're sorry to hear that you're unhappy with your item. Unfortunately, we cannot offer returns or refunds for any personalised items unless they are deemed faulty or damaged as per our returns policy. If you feel that the item does not match our description, please contact our team on: csteam@prezzybox.com, so that we can look into this further for you. Thank you, Prezzybox.

Posted 8 years ago

“I ordered a foot massager and it don't work, I have little problems with my feet and it was ment to help but it don't work”

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Posted 8 years ago

Hi Jo, Thank you for your feedback and please accept our apologies that you've received a faulty item. We can see that our customer service team have issued you with a freepost returns label so that we can refund you for this product once we receive it back to our warehouse. We hope this helps and if you have any other queries or concerns, please don't hesitate to contact us.

Posted 8 years ago

“Ordered a personalised book as a present. Ordered on 5th October, still not received. You state 3-5 days but give a date almost 2 weeks later. Dispatch Method 3-5 Days (estimated arrival:12/10 - 17/10) Not acceptable if I am going on a 3-5 day timescale, I have now had to purchase an alternative gift instead.”

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Posted 8 years ago

HI Amy, Thank you for your email. Our dispatch times shown on our website indicates how long that particular item takes in production before dispatch from our external suppliers and does not include how long the item takes for delivery. Hope this helps and if you have any other queries or concerns, please don't hesitate to contact us. Thank you,

Posted 8 years ago

“I was told my cake stand would arrive between the 5th and 8th October, I still haven't received it. On the plus side ordering the item was easy to do.”

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Posted 8 years ago

“I still haven't received my order that I placed in the 25/09/2016..This was my first order with this company aswell”

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Posted 8 years ago

Hi Ryan, Thank you for your feedback. We're sorry that your order hasn't arrived yet. We can see however that you have been corresponding with a member of our customer service team who is currently looking into this for you. Thank you,

Posted 8 years ago

“Ordered a gift from the Christmas Stocking Fillers section for a Christmas present. When item turned up it had a best before date of 08/12/16 which is 3 weeks before Christmas and so no good. I called to return it to be told I could not as its a food item. Feel I was miss sold this item as surely things advertised under Christmas section should last until at least the 25th December?! I posted picture on the Twitter site to highlight the error and was messaged with an email address to contact to sort refund (Sharon.hall@prezzybox.com), but after a week I've had no response. Shame really as I found the site user friendly and delivery time was great, but after this I wont be using or recommending you again.”

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Posted 8 years ago

“When vase came it would have been nice to have offer of paying say £3.00 for a gift box to place vase in Then I would have given 4 stars”

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Posted 8 years ago

“Only nice thing was the frame.”

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Posted 8 years ago

“I purchased a pocket watch, it came unpolished and smudged writing, was a special present from children to their dad. I cannot express how dissatisfied I was”

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Posted 8 years ago

“The box was badly damaged on receipt - luckily the goods were not fragile or they wouldn't have survived.”

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Posted 8 years ago

“It said my product had been delivered to the wrong depot and that they were sending out another one. This meant I missed giving the present to my friend on her birthday because of the delay.”

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Posted 8 years ago

“The personalised mug was for an adult but the size of the said was more for a child. Together with the postage I felt this item was well overpriced. Not good value for the money.”

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Posted 8 years ago

“For the price I paid the mug was just a plain thick white mug very disappointed”

Helpful Report

Posted 8 years ago

Hi Joan, Thank you for your feedback. We're sorry to hear that you're unhappy with your item. We do specify in our product description that the mug which comes with the product is a 'white china mug', however I have passed your feedback onto our team who manage the descriptions to see if this can be made clearer. Thank you once again for your feedback.

Posted 8 years ago

Prezzybox is rated 4.5 based on 58,274 reviews