Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,272 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,272 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

145

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found £3.99 for post and packaging rather steep.”

Helpful Report

Posted 6 years ago

“I paid for next day delivery on my item and it didn’t arrive for 6 days.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We received your order with standard delivery option chosen and we can only apologise if you thought that next day had been chosen.

Posted 6 years ago

“Delivery arrived on time and intact. but on opening the delivery box the items inside were all dinted and obviously were like this when sent to me. Emailed to complain as these were obviously a gift and had no response. not impressed”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry to hear that you have experienced a problem with your order. Unfortunately, we do not appear to have received an email from you. Would you be able to email our Customer Service Team with the details of which products were dented and we will look into this further for you.

Posted 6 years ago

“Major dissapointmet !! Prezzy A WEEK LATE !! Bang Went the surprise”

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Posted 6 years ago

“I ordered two personalised gifts which still have not arrived. They had given a five-day 'window' as a dispatch date. I did email for confirmation as it was going to be too late for the birthdays that the gifts were intended for. I haven't heard anymore from the company and still have not received the gifts but the money has definitely been taken out of my account. Feel concerned, especially as one email from the company came across very rude. The gifts are two personalised glasses which are lovely, however, the suggested colour choice options were not available when I went to buy them.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry to hear that you have experienced a problem with your delivery. We can see that you have been contacted by our Customer Service team and we hope that your situation has now been resolved. If you do require any assitance then please do not hesitate to contact us at csteam@prezzybox.com

Posted 6 years ago

“It was beauitful but a few days after wearing it (not when in bath or shower) the chain has lost it colour!”

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Posted 6 years ago

Thank you for your feedback. Please accept our apologies that you have experienced a problem with your item. We have spoken to our supplier and they are going to send you a new chain.

Posted 6 years ago

“The box i wanted to give my friend on her 50th birthday was crushed snd tatty looked used also didn't realise the inflatable man was so small not a clear discription at all. Proberly wont use again”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry to hear that you were disappointed with your item. We have sent you an email directly and once again we apologise for your item being crushed.

Posted 6 years ago

“When the box arrived it was all squashed and creased, not acceptable when presenting to a friend as a condolence gift.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are extremely sorry to hear that you have received your order with damaged packaging. We would be more than happy to replace this for you. If you would like a replacement then please contact us at csteam@prezzybox.com Once again please accept our apologies for any problem you have experienced.

Posted 6 years ago

“Although the item was delivered on time I was upset to see that the first line of the address hadn’t been changed like Prezzybox had confirmed. So I had to chase the post room in order to get the item in time for my friends birthday. I’d rather have been told the first line couldn’t have been changed than lied to.”

Helpful Report

Posted 6 years ago

Thank you for your message. Please be assured that our system is showing the first line of your address was updated and that we did not lie to you. We always tell a customer if we are not able to update the address. We can only assume that the breakdown in communication came when the warehouse packed your order and for this we cannot apologise enough. If you have any questions regarding this then please do not hesitate to contact us.

Posted 6 years ago

“bad customer service”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry to hear that you feel you have had a bad customer experience. If you would like to make a complaint regarding your experience then please contact us at csteam@prezzybox.com We can then look into this further for you.

Posted 6 years ago

“Ordered a product from prezziebox, chocolate tree. Ordered last Thursday arrived today a week later with no email confirmation or communication a very poor service Will not use this company again”

Helpful Report

Posted 6 years ago

“I received my item today after it had been squashed through the letterbox by royal mail! It was smaller than it looked in the picture online and was supposed to have a personalised hanging heart in the middle of a white wicker heart. In the picture it was attached by a Hessian piece of string. Mine came with an awful red and white gingham ribbon that I have to use to tie it myself. Would definitely think twice about ordering from here again. Very overpriced.”

Helpful Report

Posted 6 years ago

“Perfectly happy with easy to order site and quick delivery with notification along the way re dispatch etc but the item is very cheap looking. It's a flicker candle which looks like it's come from a pound shop with a sticker on it which says the verse I asked for . It's a part gift as a keepsake for my son's wedding but I am very disappointed with the cheap look of it . I would not recommend this product.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry to hear that you have been disappointed with the item you purchased. We will look into this further with our supplier of this item. If you feel that your item is faulty/not up to the standard it should be then we can look at having a replacement issued. Please let us know at csteam@prezzybox.com

Posted 6 years ago

“One of my items haven’t arrived”

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Posted 6 years ago

“Mainly good but the popcorn was a few days within expiry date, which wasn’t appropriate.”

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Posted 6 years ago

“The packaging on te things I gouty were extensive. What a waste of cardboard!!”

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Posted 6 years ago

“Disappointing product. Looked cheap for price.”

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Posted 6 years ago

“Although my chocolate toppers arrived when expected, they were broken and had slid around in the box before I opened the parcel. The item seems way too delicate to buy online.”

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Posted 6 years ago

“Give arrived, but didn’t say who it was from!”

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Posted 6 years ago

“Ordered a personalized lighter for it to arrive with two different personalized descriptions on it mine and someone else's. Phoned and complained and that a new one would be sent back out but heard nothing as time is running out as it is a gift”

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Posted 6 years ago

Prezzybox is rated 4.5 based on 58,272 reviews