Price & Buckland Reviews

Name: Price & Buckland
Address: Benneworth Close, Hucknall, Nottingham
Rating: 3.01

3.0 Rating 73 Reviews

51 %

of reviewers recommend Price & Buckland

3.0

Based on 73 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Price & Buckland:

As leading school uniform suppliers based in Nottingham, we have a rich tradition and a wealth of experience in bringing exceptional range and service to meet our customers’ needs.

In addition to supplying bespoke school uniform to over 2,000 primary and secondary schools, we have supplied uniform solutions to the likes of Virgin and British Airways, as well as retailers such as Boots and British Home Stores.

Our overriding principle is a simple one. We want to provide high quality, affordable uniforms, in a socially responsible way, whilst supporting you through exceptional customer service.

Visit Website

Phone:

0115 964 0827

Email:

sales@price-buckland.co.uk

Location:

Benneworth Close, Hucknall
Nottingham
NG15 6EL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dianne Was so helpful and went above and beyond what she needed to do to make sure my order got to me ontime, Fantastic customer service Thank you”

Helpful Report

Posted 5 years ago

“Awful website. Way overpriced for quality.”

Helpful Report

Posted 5 years ago

“If it isn't bad enough that the school insists this firm has a monopoly on their uniform supply we also have to suffer their high prices, non exchange policy and dubious sizing. They do make it clear that they do not offer an exchange service (have you come across any other e-commerce site that doesn't exchange?) but when asked why advise that this has been 'decided by the Directors'. Which isn't really an answer. No idea when my refund will arrive, have had to cough up for a smaller size uniform (note it would appear that age 5-6 fits a large 7 year old, who would have though it?) so currently out of pocket by over 90 pounds with no uniform to show for it. Re discounted PE kit bundle - it's not actually discounted if you need a different size. I have to buy a smaller size T shirt at £5 but won't receive £5 back for the too large one that's been returned.”

Helpful Report

Posted 5 years ago

Hi Barnaby, We are sorry to hear that you are not happy with your recent shopping experience. We do not offer exchanges but are more than happy to accept returned items. With regards to the bundle issue, we will take this on board and look to improve how this works. Kind Regards, P&B

Posted 5 years ago

“I would just like say that I am very happy with the brilliant service from price & Buckland. I have been in communication with Dianne Nadal who helped me tremendously with an order I have placed. All my queries were answered immediately and she was able to amend my mistake. I would definitely recommend using Price & Buckland for all your uniform. Brilliant customer service”

Helpful Report

Posted 5 years ago

Hello Fiona, Thank you for your feedback. We are pleased and very proud to hear that our staff’s genuine commitment to great customer service is recognised and appreciated. We will pass on your compliments to Diane and the customer service team. Kindest regards, Price & Buckland

Posted 5 years ago

“Placed many orders with this company and had a great experience everytime. I've learnt to place my order early to avoid the summer rush and avoid the 10 working days despatch time. Uniform so smart and hard wearing”

Helpful Report

Posted 5 years ago

Hello Thankyou so much for taking the time to leave us your feedback. We are happy to hear that you are pleased with the service and items that you have received from us and thankyou for your custom. Kind Regards Price and Buckland

Posted 5 years ago

“Extremely impressed by the service received, my son lost his PE Shirt and needed another one urgently! I placed my order online and then spoke to Customer Service Department who very kindly marked the order as urgent and was despatched within a couple of days. Cant fault the products or the service. Highly Recommended.”

Helpful Report

Posted 5 years ago

“My son lost his PE kit. We urgently needed replacements, so after ordering with Price and Buckland, I emailed to see if our order could be sent out sooner than the 5 days stated. Laura dealt with our query and contacted the warehouse who then sent our order next day tracked with Royal mail. Amazing quick delivery and brilliant customer service, thank you so much.”

Helpful Report

Posted 5 years ago

“My son lost his PE kit, we desperately needed a replacement ASAP, so after putting in our order I emailed Price and Buckland to see if our order could be sent out quicker than the 5 days stated. Laura dealt with my query and contacted the warehouse, who then sent our order out next day tracked with Royal Mail. The delivery was so quick and customer service was fantastic. Thank you so much.”

Helpful Report

Posted 5 years ago

“I placed my order which I received in a couple of days but unfortunately there was an error, so I emailed on the Friday afternoon , and received a reply the next day. I raised with their customer service department who were so helpful, friendly and professional. I was kept informed daily of the progress of my replacement order, and received the replacement within a few days. Their customer service is excellent and I cannot thank them enough for a stress free online order.”

Helpful Report

Posted 5 years ago

“Blown away by the lengths Diane went to when I needed the goods ASAP. She went through each item to check stock and then made sure I could get them next day at no extra charge. Can’t thank customer services enough.”

Helpful Report

Posted 5 years ago

“Tried to add another item to my order a day after. My order still said processing so thought it would be ok as I’ve dealt with lots of other companies before and have found it no issue. Unfortunately I cannot say this about price and Buckland. Their excuse wasn’t tangible and I felt like it was just another way of taking a further expensive postage charge of £3.95. I hate these kind of companies and would usually just not deal with them ever again, but, as this is the only place to get my child’s uniform I am trapped. I will be informing the school that my child attends. If I didn’t have to use them again I wouldn’t.”

Helpful Report

Posted 6 years ago

“Have been waiting a month for an order of 100 pounds. They keep assuring me it is being sent out and released each time I call them, but that never happens. Now having read other reviews about the quality and sizing of the clothes, I am petrified at the thought of having to return items and order all over again. I hope my kids' school stop using these suppliers and find someone who can actually provide a service paid for. Their reviews are akin to companies who sell substandard clothing from China. That says it all.”

Helpful Report

Posted 6 years ago

“Ridiculous waiting times for orders and staff are very unhelpful on the phone.”

Helpful Report

Posted 6 years ago

“Seriously annoyed with this company. Our school have left us no choice but to use this company as they won't release the badge to other shops. We ordered full uniform 17th August and was told it would arrive end of August. He started his first year at secondary school on 5th September. I was stressed out worrying if it doesn't fit it'll be too late to return etc. His blazer is too big, polo top for PE on the small side and his rugby top for PE never arrived. Now we've had an email (After I have had to chase it myself), saying it will be in their stock 8th October so won't be at ours for possibly another week. What a load of rubbish this company has been. A new year 7 not having full PE kit looks terrible. I hope to God the school wake up and release the badge to local shops so we can shop properly and not stress. I certainly do not want to use this company again in the future. EVER.”

Helpful Report

Posted 6 years ago

“I placed an order for the first time on 21 August for my sons new school uniform. It is now 6 September and over the 10 working day maximum and I have not received this. This evening I received an email to say they had no idea when I would receive this. My son had to start school without his kit which is a bit sad for a new year 7. I rang customer services on Wednesday and after a 25 minute wait I had a defensive lady tell me this would be sent out today which has clearly not been the case. If I can avoid using this company in future I will do so as my experience has been very poor. I also note also they charge for delivery and returns despite the high cost of the total items. I am highly unimpressed and feel that with a new school year being an annual event you would expect a much higher level of preparation.”

Helpful Report

Posted 6 years ago

“Taken far to long for a blazer,being told the blazer had arrived and was being dispatched twice when that wasn't the case. Wouldn't recommend to anyone. Material is very cheap looking not a good quality material as the old style from last year from our local shops”

Helpful Report

Posted 6 years ago

“Total shambles. Just got off the phone to them as my sons delivery of uniform arrived today with 2 sports tops missing. The explaination given was that they have to get more stock from India and they should be with me on October 12th. Is this company serious ? Utter incompetence and corporate idiocy if they can’t manage basic stock control as a retailer of school uniform. They have one, yes one very busy trading period yearly. I personally feel sorry for the lady who took the call, she sounded like she’d had many calls like mine today. 0/10 for getting something so simple so wrong.”

Helpful Report

Posted 6 years ago

“If I could give this company a minus I would... My daughter is due to start her first year in secondary school tomorrow the 4th and her uniform has still not arrived you can imagine how we feel. They are now quoting the uniform may be with us week commencing the 10th unbelievable!! How can a company like this not get it right??? They know that this is their busiest time of the year so why are measures not put in place.. is it because they have our money now and do not wish to pay staff overtime .... most likely. There excuse was they have had lots of orders and are very busy.... well of course they have children return to school in September WHAT ABOUT ALL THE OTHER COMPANIES IN THE WORLD THEY MANAGE AND DO NEXT DAY DELIVERY WHY CANT YOU????? We now live in the 21st century not the 1800’s it’s because your GREEDY you take our orders and cannot fulfil them, it’s not on, all these poor children that cannot start or go back to school, or the poor children that do have to go in because of family circumstances and are going to be ridiculed by others, you should be ASHAMED of your selves. I feel sorry for the front line staff who are having to deal with all these problems and abuse, it is not their fault it goes a lot higher. It’s the one’s that we don’t see or hear from hiding in the background the ones that make the decisions the ones who take all the profit the ones who do not want to pay for extra staff the ones who do not want to pay overtime. I HOPE SCHOOLS LOOK AT THESE REVIEWS AND THINK TWICE ABOUT USING THIS COMPANY”

Helpful Report

Posted 6 years ago

“Nearly £4 for delivery and you have to pay for returns too! My daughter's school do not take deliveries so I can't avoid this extra cost. Someone really is making a lot of money out of school uniform. I tried to avoid this by finding a local supplier, P&B told me that they had delivered a quantity of the blue PE skort I wanted, to a local uniform shop. I visited the shop where they thoroughly checked their stock and orders only to confirm they have not had any skorts from P&B in the colour I wanted. What a waste of time and now money, I just hope that the skort fits my daughter and I don't have to send it back!”

Helpful Report

Posted 6 years ago

“What fantastic customer service. Friendly and very helpful when I needed help with buying the right size uniform. Couldn't do enough for me”

Helpful Report

Posted 6 years ago

Price & Buckland is rated 3.0 based on 73 reviews