“Very poor quality banners. I wish I had read the reviews first. Their website talks about their 'cutting-edge 10,000sqft facility and unmatched quality' but the two banners I received have very poor quality print, both are damaged, and both missing an eyelet, so are useless.”
“Ordered A3 desktop stands with 48h turnaround just to get bad quality print in A4 format without actual stand. Been told by Chris that stand is out in post (it was not) and print need to be looked from far away (excuse for a bad print), and that the size shown on their website for the stand was a typo, yet it still shows the same size. They are avoiding refund telling I have stands.... I have some bad prints I could not use for the fair. Would give 0 if there was an option but it is not like they care anyway.”
“Really bad service, high resolution pictures provided but I noticed the email received for approval it was a low resolution so I sent another email with the instructions the pictures to use but they ignored it.i wrote to complain twice but not reply so I called and I got told they complying to term and condition, I did ask the email confirmation to check if it is the right picture but they went silence to me I only wish I would have checked people review before to deal with this unprofessional people.
I STRONGLY NOT RECOMMEND UNLESS YOU HAVE MONEY TO WASTE.”
“Terrible customer service, i placed an order on June 21st and 2 months later still no sign of the banner. Every excuse under the sun- lost, then it was posted, then checking with line manager. I have now had to claim back on my card.”
“Banner binned and payment written off. Not worth spending precious time on these idiots.
I would advise anyone about to order from PrintedToday to NOT. Shop local instead! There are loads of banner printers and you'll probably find one near where you are. I so wish I had done that from the beginning.
PrintedToday "may print today but they deliver next week": did not deliver on time and not as promised. Arrived 4 days later than promised and 6 days after the order date.
PrintedToday phone customer service: the people who are on the phones like Vince, are arrogant and don't seem interested in easy rectifications to customer problems. Vince actually thinks it is funny when you say you suffered due to delays (a time-critical event in my case). It's not nice to be laughed at when complaining about terrible service.
PrintedToday webchat customer service: Untrustworthy. I think it is farmed-out because when I referred to my webchat with "John" they laughed.
PrintedToday quality of products: Is not good. I ordered 2 hemmed banners. One arrived hemmed, the other not. Also, one of the banners (white background btw) has pixelated colour bleed off the black print.
PrintedToday goodwill and honesty: I was promised on webchat that if I ordered that morning and approved proofs by 12.30 the order would arrive 2 days later. I was asked to pay extra which I did. But they arrived 6 days later (after my event). When I complained all they did was make me send more emails and photos and laughed at me on the phone.”
“BEWARE, DO NOT DEAL WITH THIS COMPANY....WEDNESDAY Ordered my banner for next day delivery, AND TOLD THEM I NEEDED IT URGENTLY FOR SATURDAY AT THE LATEST. Was told the Designer Thomas Doherty would design the banner and I would get it for Friday. Thomas sent a design through for approval, it was abysmal. I sent him a PDF of a design my husband had todo to get the information across to them. I didn't hear anything from them the next day.The design was eventually approved and I was told I needed to pay extra for next day delivery. I asked them how much, but didn't get any response. I have been messaging and emailing them for days but still haven't had a reply from them. Utterly appaling company. I WOULDN'T GIVE THEM ONE STAR. I'll give them another day, if Idon't get a response I'm going to report them to trading standards.”
“Appalling service, the customer service provided by the company's online chat gave me false information about delivery times, charged me more for next day delivery but the order was never delivered on a promised day. When I called and complained asking for a refund, they rudely told me they will not issue the refund. Never using them again!”
“As other customers have said…it’s a complete scam and am reporting them to trading standards. Ordered a banner online 6 weeks ago with 48 hour delivery. Nothing arrived, they don’t respond to emails and the live chat they just closed the call without answering my question. Can’t believe they are still trading. Please use ANY other company!! Requests for a refund go unanswered. Be warned.”
“Sadly, I didn't check out reviews before placing an order. Told the original order was "lost in transit" and another would be with me within 5 days. Three weeks since confirmation and payment, no banner, nobody answering emails, live chat frozen, phone line cuts off after 2 rings. Looks like I'm just another mug who's been robbed.”
“This company seems to be a scam. Ordered and paid money for a job online and up todate have not received any response. Have emailed the company and no response. Have tried calling and no one picks up.
Very sad indeed.”
“Poor quality, no response at all to complaints
Sent vector, print ready PDF files. The returned banners looked like a screenshot that had been scaled up 100x pixelated and blurred. Also it was not sent on time with no note about hold up. Tracking was received 8 days after the poor quality banners were received.
No response from numerous complaints to the company.
Exact same file sent to another printer and returned product was perfect.
Avoid”
“Appalling service.
The banner turned up with holes in due to being essentially screwed up into the packaging. Unusable.
The banner stand did not turn up at all despite paying extra for 48hr despatch on both items.
Zero effective communication either before shipping or after.
Office have essentially blocked my number, so I can't ring for a refund. Emails go unanswered, despite requesting a refund through that method aswell.
Avoid, essentially a fairly expensive scam.”
“They sent our banner out, but not the means to display it (which we had paid for and was allegedly in stock). When we called to query it they hung up. Then blocked our number. Pretty unbelievable behaviour. Avoid if possible.”
“Dreadful!!!
They stuffed my 8ft by 8ft banner in a 2ft box!!! Shouldn’t even get one star!!! Where is the common sense???
You run a print company and cannot provide suitable packaging! The banner is ruined lots of crease marks and it’s terrible!!!”
“AVOID - POOR QUALITY - ZERO REFUND
AVOID. HIGH RISK OF POOR QUALITY WITH LITTLE CHANCE OF REFUND.
I bought two pocketed banners which arrived with dreadful print quality (low resolution) despite the artwork being vector graphic. The finishing was rough, scissored edges, bubbled surface and only on pocket when two ordered.
Thomas offered replacements which were of identical poor quality. Another reprint offer came, though I was obviously sceptical and asked for a photograph of the reprint before I would accept it... no response since before Chrstmas 2021.
It has been months of constant reminders about the issue, but generally being ignored or fobbed off to the point I have taken the issue up with trading standards, as, you will see my case is similar to many people's meaning there is a bigger problem with the company being allowed to provide such a poor service.
Having decades of experience with print, and purchased other quick turnaround banners from other suppliers, it is clear that Printed Today are not working to an industry standard in any way shape or form. They will try to get you to return the item (so you no longer have the proof) and state that large format print should only be viewed from 2m away (which is nonsense, modern machines will print pin sharp unless your imagery is very low res or they print at a low setting).
Unless you want to play banner quality roulette, or are happy with fuzzy print, scuff marks and jagged edges, plus non-existent customer service then avoid this company!!!”
“AVOID. Total rip of merchants. Quality and money
Product was really poor print quality. Some areas were reasonable but far end of the banner had clearly not printed properly. Their argument was that it was ok at 2meters away which is in their conditions. It is not. Sent them a photo to prove it. They said it was ok, i told them to zoom in so they could see the quality. They told me that negated it being take at 2meters away! Ridiculous! Apparently they are beyond the laws of photography physics!!
Online quote states £60 for 2 so they sent me an invoice for similar amount for 1 plus faster delivery. So i only got one when i was led to believe i was agreeing to 2 items!”
