“Item came very quickly, almost too quickly. I selected the cheapest delivery option, for 5 working days, on the expectation that it would come the following week when I had holiday. Instead it came 1 day after the order was processed, but luckily my wife was in to receive the parcel.
Also, I originally asked for store collection which the ordering system allowed. But as soon as it was processed I was told it was too big for store collection and had to be delivered. That's fine but you should be told that up front?
These are minor points though, overall good service and at a great price.”
“Bought the Optoma DS325 DLP Projector, very pleased with it simple to use, light and delivers Power Point Presentations excellently. Service and delivery also excellent projector arrived next day as arranged. Definitely recommend this company.”
“Products arrived in very good time, reasonably well packed & undamaged. So a good experience. I didn't have cause to contact support so can't comment on how they handle problems. I did call once over a payment issue. It was swiftly sorted out, though the person I spoke to came across as soulless & perhaps overly stressed, which is a slight worry in respect of the level of support one might receive when needed. Overall, positive & I will use them again.”
“I'M PLEASED TO HAVE HAD AN INTERIM RESPONSE TO MY ENQUIRY (PASTED BELOW).
YOUR ORDERING & DELIVERY SERVICE HAVE BEEN SUPERB - NO COMPLAINTS THERE. I THINK THIS IS AN ISSUE WITH THE MANUFACTURERS, NOT YOU, BUT I'LL BE DELIGHTED IF YOU ARE ABLE TO RESOLVE IT FOR ME - THANK YOU!
Hi,
Sorry to hear the issue you are having. I am currenty awaiting correspondence from Optoma with regards to sourcing a replacement,
Kind Regards,
Marc
Email form submission from [PROJECTOR]
Email : rev.arderne@btinternet.com
Contact Name : Rev Mrs Arderne Gillies
Account Number : B3B9-VMW8
Company Name : Chorleywood Free Church (Baptist)
ContactID : 780231
Credit Days : 0
Account Customer? : False
SellNum : 4
Enquiry: : Order no. S69-XR8-CJT-KTW
I collected my Optoma ML1000 Projector yesterday & have been trying it out. According to the spec on your website it should have had an infra-red remote control included, but there isn't one. I wouldn't have bought a projector that didn't have this facility. Can you please supply one?
(Also surprised there was no manual with it but I've managed to download one from the internet.)
Email Address: : rev.arderne@btinternet.com
Telephone No: : 01923 282595 / 07790 520504
Name: : Arderne Gillies
Company: : Chorleywood Free Church (Baptist)
#-#-#-# Please do not write below this line as it will not be received by us #-#-#-#”
“I am absolutely delighted by the service this company provided, particularly regarding delivery. They were pro active in pre-empting a problem of my own making and solved it foc and quickly
First class”
“Projector is excellent quality. Watching HD TV and movies on an 84" screen, feels like a real cinema experience! Prompt delivery and excellent service. Highly recommended.”
“The projector, in its sealed carton, was delivered quickly and performs to spec - five. The cable I ordered with it is OK too. Five stars for all that. However, the cable, packed with the projector in a "bin bag", had been on top of the projector box when something heavy was put on it, causing some damage to the projector box - fortunately not to the projector inside or the cable itself. (I can provide photos, if it helps.)”
“Generally excellent and efficient. Very pleased with the product EXCEPT with regard to an I-Pad connectivity issue which is now registered with technical department.”
“Very easy to deal with, did exactly what they said they said they would and order received in a couple of days as promised. Would have no problem ordering again from them and probably will again soon.”
“Ordered an Optoma GT760 (at the cheapest price I could find I should add) early on Thursday and the order was processed and dispatched very quickly (Express delivery) and arrived on Friday in the hour time slot specified by DPD. The product works perfectly and we are very happy to get it just in time for the World Cup!
One small issue was that my gmail sent the emails from them to the spam folder by default, but the sales team were very helpful in updating me on my order over the phone.
I was skeptical as I always am when buying from a new company, but I would definitely recommend Projector Planet, cheapest I could find, a decent choice of different projectors, and great overall service. Thanks!”
