“I ordered a golf jacket on Dec. 6th . I received an email saying I would be updated on its delivery on Dec. 8th. Sunday Dec 12th I emailed Proozy asking where my golf jacket was , I received an email back saying they were closed on Sundays and someone would get back to me . By Wed. the 15th when nobody contacted me I tried calling the customer service phone number and the automated system said that all their agents were busy and they would call me back. nobody called back . I tried calling the next day and got the same message , again nobody called me back.”
Hello Shawn,
Thank you for leaving a review. We are sorry to hear your experience has been negative. We aim to get back to our customers in a timely manner however our response time has been affected due to a high volume of tickets during the holiday season. We do show that your order was received shortly after and within the shipping time frame. Please let us know if you have any other questions or concerns.
“Sent wrong size shirt that was 20 dollars plus shipping. They sent me a return label so I returned it and they sent me 13 dollars back. Emailed multiple times to correct with no help at all. Shorted me 16 dollars. Be real careful on returns.”
Hello Todd,
We are sorry to hear about your negative experience. According to our records, only half of the order had been sent back. We have corrected the refund amount to reflect half of the order. You have received a confirmation for it. If there is anything else we may do to assist you, please contact support@proozy.com
Thank you!
“Changed the quantity of my order. When I tried to contact them to modify or cancel the order (trying to save on shipping and it got expensive with the order change). When the order did arrive (the website says that it hasn't shipped yet) it was the wrong size. I sent in another inquiry and I still have not heard back from Proozy yet on either of my emails to their support. Extremely disappointed. Hopefully I can get the correct size from them.”
“Warning. Their return policy is short
Their return policy is only 30 days . Bought a $60 spider jacket for my brother and I didn’t get to see him till a few weeks after and it is too small.. definitely not accurate size fit ,. They refused to return, exchange or give me credit .. think during a pandemic they should revisit their return policy to Be more customer service friendly. Will not use again And will warn friends.”
Hello Liz,
Thank you for your feedback. We currently have a holiday return policy that allows returns within 60 days once the package has been received. Our usual policy is 30 days once the package has been received. Unfortunately, your order is outside of 60 days and we are not able to make an exception however we thank you for your comment and feedback.
Please contact support@proozy.com should you have any other questions.
“Orders have always arrived timely. I missed a coupon code on a recent order. I emailed Proozy, had a response and a refund for the difference within hours! Highly recommend Proozy.”
Hello Richard,
We do apologize for the delayed response to your request. We have a replacement on it's way to you via USPS. We have contacted you directly with more information. Please get back to us with any questions you may have.
-Proozy Team
“Saw my order was for the wrong size so I messaged Proozy, they took care of it immediately. I am so pleased with the service and quickness of correcting my order.”
“They have always provided great customer service. Their prices are a great value. And they are on the ball with returns and refund. I will continue to buy from Proozy. Rand_D”
Hi Randy,
Thank you for sharing your message with us and the community. We appreciate your support and look forward to keep serving you with our Great Deals on Famous Brands!
“You can't beat Proozy for customer service! They are very responsive and customer oriented. I highly recommend them. Great products and great prices!”
“I have purchased several items from Proozy and always been happy. Love the prices for name brand items! I had and issue with a zipper on a jacket and within minutes of contacting Proozy I had an exchange packaging label and was getting a new one.”
Hi Kelli,
Thank you very much for sharing your thoughts with the community! We love to know you are enjoying our Great Deals on Famous Brands! We're here for you anytime.
“Company to avoid; customer service is nonexistent
9SEP21 (the one star would be a no star or less if that was possible)
Rec'd a Steve Madden coat that once laundered (using appropriate instructions attached to garment btw) fell apart. Attempts to contact Proozy by contact form failed repeatedly. Phone number that is U.S. Central time had recording saying office closed, this at 1528 hrs., when hours given as closing at 1730 hrs. Engaged in chat which was over 45 minutes with loooong pauses requiring prompts (do they want you to go away...methinks yes) which did not resolve issue (replace or refund). Was finally told they would "email me" instead of resolving on chat...
Note: did receive email denying refund saying item had been washed (which is when it fell apart).”
Hello Terry,
I am sorry to hear about your recent negative experience. We aim to provide a quick and efficient service via the chat feature on our website. However, when it comes to resolving a more intricate concern, it is best to communicate via email so we may better assess the situation and make it right for you. After further examination, we were able to spot the anomaly. We have issued a full refund on your order without the need to return the item. Please let us know if there is anything else we may do to rectify the situation.
