“I was happily receiving tattoo removal treatment, having paid by direct debit in advance. Suddenly last November they called and cancelled my appointment, then cancelled January's appointment, then April's appointment. They have taken my money but stopped giving me treatment. They do not respond to phone calls (Harley St or Customer service numbers) and have ignored my emails. I have now cancelled the direct debit but they still owe me money and my now faded tattoo still remains. Appalling company, do not use!”
“I was happily receiving tattoo removal treatment, having paid by direct debit in advance. Suddenly last November they called and cancelled my appointment, then cancelled January's appointment, then April's appointment. They have taken my money but stopped giving me treatment. They do not respond to phone calls (Harley St or Customer service numbers) and have ignored my emails. I have now cancelled the direct debit but they still owe me money and my now faded tattoo still remains. Appalling company, do not use!”
“Do not use this company for tattoo removal - they don't work, over promise, sent me for 6 sessions at one clinic before mentioning another would be better suited - never have records of treatment - shambolic waste of money, worst service I've ever experienced another example of a company who is too big to care about the customer - frightening given the importance of the treatment”
“I had 6 Picosure tattoo removalo treatments over the past year. However my tattoo is still there, it just looks a bit lighter than before. This is not the result I expected to get in one year !”
“Very bad customer service. I was quite happy with my laser and microdermabrasion package until now, even if after 6 sessions some hair is still there.
They have apparently closed the clinic I was going to, left a voice message to cancel my appointement and since then it's impossible to get hold of them. There is no email on their website and the phone is always busy. I have left voice messages but no one called me back.”
“I had a facial done at Bluewater this week & it was very disappointing. The room I was in had a blocked sink, so the girl had to keep leaving me to get hot water. At one point I was left on my own for ages with an eye mask on & a face mask that was getting tighter. Quite frightening.
I was never told what was being done or what products were being used, I had to keep asking. When I got ready to leave after it was done, I looked in the mirror & found mascara all round my eyes & bits of the face mask still stuck to my face.
Appalling treatment. I would not recommend them to anyone.”
“Does anyone have the correct contact details for a complaints procedure? Appalling service, no results. I usually have sensitive skin and my skin goes red once lasered, so many patches were missed out! Minimal results. Price was also increased by I received no notification of this . Rubbish”
“attended harley street proskin for tattoo removal. expected more as harley street but the clinic is like a box room. no room to wait upstairs. small and dingy. not much of a smile on reception.
poor aftercare. blistering was intense. had to get this managed afterwards with the nurse. they dont prepare you for the amount of blistering and even though offered an appointment to get it checked there i think i trusted the nurse more.
wanted to use numbing cream. given such mixed advice on the phone. i was told it would be done there - but actually had to go to purchase it and the dressing on top. for the price paid and the amount of blistering they knwo it can cause - giving an aftercare kit should be standard!
left with lots of irregular pigmentation. for the amount i paid expected more. i found i didnt have much confidence in the team. have a bit off ink left but i think ill keep whats left than go through it again.”
“Just had an appalling experience at the pro skin clinic in Super Drug at Marble Arch. I travelled for half an hour to get to the appointment and then they told me the machine was broken and they could not see me but they would have charged me the full amount if I had failed to turn up. They did not apologise or offer any credit against a next appointment. I would not recommend”
“I've been having lazer hair treatments at proskin for a year now. Bigest regret of my life. No one and nothing can get rid of your hair permanently. I have paid £1500.00 for full body, just a week later a get a text from proskin saying that they have an offer for full body £999.00. I asked them very nicely if they could give me some sort of discount, it was refused. I've has 4 treatment up to now, very little resultsl. They do however employ fantastic therapist, Monika and Jessica in Esher were brilliant. Please do your homework properly, I rushed. I regret it. Proskin has made some money now and does not care about customers service.”
“I went today to Welbeck clinic. Joanna and Sue were very kind, knowledgeable and undoubtly excellent professionals. I will have tattoo removal of two small tattoos. The patch test was painful. But, Joanna being an experienced therapist, knew how to make it easier for me. Thank you! I cannot wait to have my next sessions. I am thrilled with the fact that these tattoos will soon vanish. I simply was lucky to find them. I strongly recommend this professionals for any consultations/treatments you may wish to have done. I understand, it is always an individual's experience. However, I have to insist, you just will leave the clinic feeling happy, successful on having attended such an amazing place. In a few months will write a succinct and empirical review on the results from my tattoos' removal. Thank you for reading such a long opinion. A long, but honest one.”
“The quality and value of the ProSkin service is brilliant! The staff are always very friendly and have a lot of attention to detail to ensure the best treatment. It's also much cheaper than any other clinic in London. Highly recommended!”
“I have only had 2 sessions of tattoo removal and wow!! The difference from the first one is amazing. I can actually see my skin (where the tattoo once was) which is so reassuring especially with the tattoo being red too, which is apparently harder to remove! Great results all round. Can't wait for the next session! :-).”
“Excellent service from Jacqueline in the Epsom clinic. Had an acne treatment (facial and LED) for which she thoroughly explained each step and all the different products used. Made me feel very comfortable and at ease. Discussed after-care and offered follow-up advice as well as offering products appropriately. Highly recommended!”
“The staff are amazing, they explain everything and make you feel so comfortable. They advice you perfectly regarding what treatment you should get and always make sure your satisfied.”
