“The best online pilot I've ever used! They are really personal and communicative whereas I've had the door slammed in my face at another store with a very much can't to attitude!”
“Had not used Proviation before and reviews were mixed. Order was shipped on the same day I placed it and it came the next morning before 10am. So after this, I hav placed many orders and have come t know people at the company well. Thank you for he top service and I'll continue using you.”
“I haven't found cheaper for buying aeronautical charts and I was able to qualify for free shipping by buying over £75 of items They advertised that it would take 7-10 days for dispatch, but I got my order in 4 days with dispatch confirmation by express courier.”
“Purchased second radio and third order from Proviation store. All in stock...came within 2 days. Price was the best and with free delivery your saving at least £6 plus advertised aftersale support is very good although fingers crossed not had to use it yet.”
“Outstanding service received.
Bought four items- one was out of stock and one made-up to order. Email received within an hour of ordering confirming the points and to check I was happy. Proviation arranged part fulfillment of the urgent bits and the tailored jacket to follow, which came within a the time specified ( 7 days). The value for money of the pilot products was second to none and everything came smartly packaged.
It is good to find a firm which uses a reliable courier company which does not let it down at this crucial stage of the process as some do.”
“Thank you proviation for the prompt dispatch of my m65 jacket and the good communication with me immediately following the order and until the moment parcelforce delivered it. I had been disappointed in the past by another specialist retailer who did not keep in touch and sold me a product which was not in fact in stock at all. So I am pleased to discover proviation”
“I am pleased to leave full marks for proviation. I was recommended to these guys by my instructor who wrote out things I'd need- get a plotter, a protractor, a chart, some pens- having price checked about the net I settled on the best price which was a combo of all the nav gear that I needed plus flight comp. One quick easy purchase with free shipping and it was here in a couple of days. It really was very easy and I'm now looking forward to finishing training since there is so much more I'd like to buy,. ..”
“Service from 'Proviation Pilot Shop' was superb from start to end. I needed a radio for my son for Christmas but not knowing anything about the things I used the online chat and spoke to Alex who was super helpful and got me on the right tracks even suggesting one which was below my budget. This is the one I went for and it was dispatched immediately and came the next day. I found this service level to be way above what you normally encounter and the human touch was really the icing on the cake.”
“Proviation provides a really good range of products at good prices.
All our orders have shipped on time and in full and they always communicate well.
The free shipping is good as you still don't get this on many sites.
Over all, I'm an extremely happy customer and will keep returning for more orders in future”
“Good store for pilot supplies. Site is simple to navigate and search. Prices competitive and delivery free past a certain amount.
Have used three-four times and no problems at all so all very good overall.”
“Bought a leather hooded jacket for my sister which had to be ordered in for me. But I was kept up to date all the way along ad the time they gave for delivery to me was spot on. The jacket itself was exceptional and if their whole range is as good as this one then I recommend them, and the service was great too. Very friendly and fast to respond to questions.”
“Proviation website is very informative and easy to use. Some sites take ages to load and info is not clearly presented. You want good descriptions when buying flight equipment as a newbie- your not sure what to buy sometimes. They run bundles and deals of kit and I bought a full ppl starter kit. I had an email from the guys at Proviation personally to give a delivey estimate which was right on the money.”
“Excellent range of products. I chose a bag which is the best I have owned. Their range of bags is very reasonably priced and the quality is off the chart. Much better than expected.
Accurate order management and superb communication with me. Proviation delivery prices are very low and my delivery free and prompt.”
“7 weeks ago I placed an order with this company. They debited my credit card straight away, almost 300 Euro, and I have never received my order. Every time I ring I get an answering machine, and they never return your phonecalls. They ignore emails, and in 7 weeks the only communication I have received was an email saying they would investigate. They never got back to me. I have demanded a refund in writing via email, and verbaly via voicemail, and these requests have been ignored also. I will never use this company again. There is a word in the dictionary for people who take money from you under false pretences'.”
“Order No. O-23714
Order Cancelled After Non-Delivery, Still No Refund
On 9/10/2013 I ordered and paid for an item. According to their website the item would be dispatched within approximately 7 days. On 15/10/2013 in response to my email, I was told that the product hadn't yet been received. On 29/10/2013, following numerous unanswered emails, I was told that they still didn't have stock. So I finally cancelled my order on 4/11/2013 and was advised by return email, that a refund had been processed. I have sent many emails saying that the refund has not been received with the occasional response asking me to check my bank again in 24 to 48 hours. As of 21/11/2013 I have still not received a refund.”
“After a bumpy start where I had to wait a long time for the delivery of my bag, I did get the issue resolved by Nick.
The bag is of good quality and hope that it lasts a long time.”
