Public Storage Reviews

Name: Public Storage
Rating: 3.50

3.5 Rating 502 Reviews

62 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.5

Based on 502 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 3 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jenn is Fantastic. She is very helpful, kind, professional and really cares about the customers.”

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Posted 2 months ago

“Deena at the public storage on white horse road is the nicest property manager she’s very helpful very concerned for the customer and their belongings. I really appreciate her.”

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Posted 2 months ago

“The worker that was ok property ms.pamela I believe was so nice”

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Posted 2 months ago

“The lady at the desk was very courteous and knowledgeable of her job. A true credit to the company.”

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Posted 2 months ago

“I had a wonderful experience with Public Storage. Mark made sure to take time explaining how everything works. He was kind and patient. Thank you very much.”

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Posted 3 months ago

“Went to the 5607 South Tryon Charlotte , N.C. On January 22,2025 Asking questions about renting a space to store some items the ladies that work there were very polite and helpful with answering my questions telling size I would need and also the merchandise I could purchase to keep my items safe from breakage”

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Posted 3 months ago

“I will forever be grateful to public Storage, and to Stacey's impeccable customer service! I was truly at the pitt of despair and she really helped me and my family find the right storage solutions! Stacey is a gem!”

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Posted 3 months ago

“Spoke with Marcy at public storage 168 Farm Lake Road. Boiling Springs SC. She was very professional and very helpful with the storage unit. She answered all of my questions and went over and beyond to help me. She even help correct the mishap. Thank you so much Marcy for your help. Lanita W”

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Posted 3 months ago

“Great customer service”

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Posted 3 months ago

“What started off as a really stressful unsetteling experience trying to obtain my unit, ended up being a beautiful experience. I made reservations for a unit via Google on Monday night. Once I packed my car I headed over to my location to receive my unit. Upon arriving at my location I was greeted by an employee whom would meet me at the door, to inform me that he was closing. I relayed to him that I had a reservations and I was here to receive my storage. He advise me to go on line to complete everything cause he had to leave. Disturb by his careless behavior I reached out to customer service who directed me to.another location. The location was 6255 Ga Hwy 85. Once I arrived at the that location I was greeted by associate Shun. Let me tell you that this young lady went ABOVE and BEYOND to assist me in getting my unit. Not only did she express her apologie for my inconvenience, but she made me feel a GREAT sense of relief in the mist of my struggle. She made calls and found solutions to accommodate me. She also offed me tissue for my tears along with words of motivation and encouragement. This young lady definitely deserves to be the face of Public Storage brand. We are in a time where people are facing challenging moments and to have someone who actually takes the time to understand and help in trying times is indeed a BLESSING. I would like to extend my GRATITUDE and SINCERELY thank Shaun for her supportive caring attitude and GREAT customer service. Thank you Public Storage for employing a GEM. I wish her and abundance of blessings throughout her walk in life. GRATITUDE”

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Posted 3 months ago

“Great Service from Jim.”

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Posted 3 months ago

“PAT IS AMAZNG. My storage unit is PVB...Pat handles properties NO matter where she is incredible! Hats off to Pat! Meredith”

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Posted 3 months ago

“Just moved back to Colorado and moved into town. We emptied our box truck at the Littleton location. Thank you Grace for making it a great experience.”

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Posted 3 months ago

“I went to Public storage on McKellips in Mesa AZ. New manager Q (it’s her name) was very nice: friendly, attentive, knowledgeable, and very helpful. I had a couple of questions and Q gave me perfect explanation. It’s a second time we are getting a storage unit at that location, and we never had any problems. All our items are safe and secured. Thank you very much! We appreciate you!”

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Posted 3 months ago

“I had the best experience I’ve ever had with a storage company at Public Storage 28028 and Ms Debra! She went above and beyond to not only help me with lowering my costs but also erasing some unnecessary fees in a truly difficult time of my life! Will never go anywhere else for my storage needs!”

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Posted 3 months ago

“I would like to recognize "Erick" at the Public Storage at 5180 S. Dort Hwy in Flint, Michigan. Erick is a hard working Employee. I have an indoor unit and I saw all the floors mopped and it smelled so clean. Honestly, he is the only employee that mopped and cleaned the area. He is very polite and professional and very helpful. Good Job Public Storage for hiring this young man! I give ⭐⭐⭐⭐⭐”

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Posted 3 months ago

“Julie in Colorado Springs was helpful when searching for a storage unit. She helped me find the right size to store my belongings. She was friendly and knowledgeable, the unit was just right and the place looked new and was clean. If and when I need a unit again I know where to go. Thank you Julie!!!”

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Posted 3 months ago

“Thank you to the wonderful person jovett Jackson who had helped me she's very experienced excellent customer service professional and she explains everything in details store number is 28025 and 77933 she goes over and beyond she's always there always answers the calls and is very helpful each and every customer and very nice polite and understanding and kind thank you very much public storage CEOs for hiring her”

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Posted 3 months ago

“Robin in Indianapolis was very helpful today in a call about our rental fees. Thanks!”

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Posted 3 months ago

“Joe was very nice and helpful 👍”

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Posted 3 months ago

Public Storage is rated 3.5 based on 502 reviews