Public Storage Reviews

Name: Public Storage
Rating: 3.46

3.5 Rating 426 Reviews

61 %

of reviewers recommend Public Storage

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3.5

Based on 426 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

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“I had a wonderful experience at public storage #29270 with Yasmine and Kay. They were both so helpful, attentive and kind.”

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Posted 4 years ago

“I had a wonderful experience at public storage #29270 with Yasmine and Kay. They were both so helpful, attentive and kind.”

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Posted 4 years ago

“I had to relocate to another storage. PS has no trolly no cart. My latch was cut, padlock slipped off, pressure washer, air compressor, flood light. Went to the office to find out what went wrong, all I really got was call the insurance company. 2 weeks after I went back the unit was tidied not as ransacked as before, what they did not know was I took pictures. I decided to move to another storage and they were not pleased with me leaving, I even showed another tenant in the same unit what they did and asked him to keep checking his unit”

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Posted 4 years ago

“Sandra was extremely helpful. Being disabled creates challenges, this is where Sandra shined. She as well as Rachel are both very courteous and professional. They deserve recognition from corporate.”

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Posted 4 years ago

“With everything going on people out off work as and working shorter day there raising there prices..”

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Posted 4 years ago

“Clerk Nachelle was super friendly and informative. Made sure I had all the information before I left the counter.”

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Posted 4 years ago

“I am writing this review about some wonderful storage site staff that have helped me out in the toughest of times. Roselle IL 1295 Lake St >> Facility Mgr: MEGAN ; Dist Mgr LEANDRA. Like so many in the U.S., the past several years have been very tough. Loss of a spouse, financial loss, near death accident, loss of 2 homes. BUT ... MEGAN and LEANDRA have stood by me and tried to help me wherever they could And, thankfully Corporate Public Storage also backed them up. THANK YOU! I think of Angels on Earth. My prayers go out to you ALL !!!!”

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Posted 4 years ago

“Went in with the $1 deal at Southside Blvd. In Jacksonville, FL., then after after 4 months they hiked my rate $20.00 a month. I asked for a deferrment option because I was supposed to be teaching by now. However, due to the Coronavirus nightmare and the fact I haven't received unemployment, I am broke. Not only was my extension request denied I was told a late charge would be applied after the sixth. Before the Corona virus I always paid on time and have rented for almost a year. No Coronavirus emphathy!”

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Posted 4 years ago

“Beware. They start you out with an introductory rate and then hike it up! I asked them how much the rate would increase when promo period is over, and they said they can’t really tell me. I went from paying $35/month to paying $135 after a couple of months. Beware! By that time you have already stored your belongings with them so it’s a pain to move them out.”

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Posted 4 years ago

“I'm renting a unit on 7880 San Fernando Rd. in Sun Valley and I have to say, the employees really do engage in trying to help us, especially during these tough times dealing with the Corona virus. I usually have Liz, the property manager, help me in many ways such as reminding me in advance to pay my bill on time so that I can avoid having to pay penalty fees. I'm pretty sure she's having to deal with many other customers that might have difficulties paying their bill, especially with so many of us out of jobs due to this pandemic crisis. I just wanted to say "thank you" very much for all your professionalism in dealing with me and all that you do for this company. Keep up the good work Liz.”

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Posted 4 years ago

“Public Storage on Curry and Scottsdale Road it's brand new and very close to where I live but most of all the two ladies that took care of me We're kind and professional and very helpful, it was a very pleasant experience unlike U-Haul Storage thank you very much sincerely Julie Stansfield”

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Posted 4 years ago

“Promised $1 first month then after moving in told I dont qualify”

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Posted 4 years ago

“Public Storage is the absolute WORST company I have ever dealt with period!! I rented a storage unit from the Public Storage on Kearny Mesa Road in San Diego. I bought a brand new lock for my unit and less than a month later I received an email stating that my unit was unsecure (no lock on door) and that I needed to come in to put a new lock on the door. The problem with that is I moved to Ohio over 2000 miles away. They refused to help me at all and refuse to put a temporary lock on until I can come in from Ohio. They just could care less about their customers and providing a good service. No, they only care about getting their money and that's it! Public Storage is without a doubt the worst of the worst!!! :(”

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Posted 4 years ago

“This place is awful. The regional manager Marina and the one above her Lisa Thomas are criminals. They allowed a unauthorized user to have my gate code. That person went in and stole over $8000 of furniture from my unit. Not only that, but there was rat poop alllllll over everything and rats eat through furniture at this property. They will do nothing to help you out after they have made a mistake. Lisa doesn't care about customers. She will hang up and be completely rude. Dora is the only employee who seems to show any remorse or care for customers. DO NOT USE THIS PLACE!! They will get your stuff stolen and highly damaged and DO NOTHING TO HELP!!”

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Posted 4 years ago

“Public storage 25468 Lashonda was very Pleasant, prompt and informative today when I was at the office to pay my bill. Gave good suggestions on my down size of my unit. Great personality! A+ Gave information on insurance also”

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Posted 4 years ago

“Rosanna with the Alpharetta location was super helpful. We needed a quick storage solution for our friends belongings. In the pouring down rain she showed us a unit to suit our needs. Very compassionate about our friends medical situation that led us to needing storage. Thank you Rosanna for excellent customer service! April”

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Posted 4 years ago

“So your self a favor and avoid Public storage. The location on S. Meridian in Puyallup, WA is infested with rats. The initial rates are attractive but they will raise them frequently at their discretion. If the constantly raising rates are not bad enough the mold, mildew and rat excrement on your goods will really bum you out. STAY AWAY.”

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Posted 4 years ago

“Everyone I spoke with was very rude and not helpful at all. When I asked them about rates, I was transferred 3 times. Everyone I spoke to said they couldn't help me and they were very rude.”

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Posted 4 years ago

“Shariat and Mary did an excellent job. Very professional in every sense of our work. Appreciate the hard work from staff. I enjoyed my stay with good company.”

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Posted 4 years ago

“If I can do a 0 star I would as of this moment. Please don't rent at Public Storage any of there facilities I never done Google review but I do need people to hear me out. Public Storage are just Scam artist.I feel your items will be safe more at a stranger backyard or at shack. My friend rented a parking spot he decided to cancelled because the rent went up 70.00 more. When he went to get his trailer it was stolen yes stolen 01/31/2020. I felt so bad when he called me because all his hard work was gone just like that. We called and they say they're not in charge of anything that has beed stolen. Now tell me why they are saying that they are not responsible for anything that gets stolen.... So your basically storaging your items for the theif. So they change the name and called it Theif Mall. I'm very sad because it's not fair people work hard for their items so why trust your belongings to a company that wants only your money. Please to who ever is reading this I'm not lying think about it twice I'm not going to stop posting until we find justice... Yes its material but 9yrs of hard work gone and he always paid his rent on time bc it was autopay.”

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Posted 4 years ago

Public Storage is rated 3.5 based on 426 reviews