Public Storage Reviews

Name: Public Storage
Rating: 3.46

3.5 Rating 426 Reviews

61 %

of reviewers recommend Public Storage

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3.5

Based on 426 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

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“Att the VanDyke location,Cherish assisted my wife and I. her service was exceptional and courteous meeting all of our requests in a timely manner I would recommend this facility to anyone in need of storage”

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Posted 4 months ago

“Misty was so helpful and kind”

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Posted 4 months ago

“If you're looking for a cheap place with rodent urine and crackheads, then Public Storage is your place. If you're looking for frustration every time you go to your storage locker and try locking your unit with one of the Public Storage locks, you found your place. You will spend 20 minutes trying to get the cheap piece of garbage $15 lock they charge you to actually function and lock. If you're looking for incredible price hikes, this is also your place.”

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Posted 4 months ago

“Don't rent from the public storage. I rented a 10*10 on 6770 Silver Star Rd, Orlando, FL 32818. When I signed the contract they asked me if I wanted to do automatic payment I said no. For the first couple month I went to the office to make my payment and one day I walked to the office to make a payment the lady said I already paid. I asked her, how that happen because I come here every month to make my payment. what happened the lady at the desk signed me for automatic payment with out my consent. I cancel the contract and empty the unit on August 31, when to the office to report that my unit is vacant but no body there. September first was a Sunday, Monday was an holiday, and on Tuesday the 3rd a when back to report that the space was vacant, they already went to my account and withdraw the money.”

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Posted 4 months ago

“Mr.van was very helpful.He was not hesitant to help me with my unit.”

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Posted 4 months ago

“DO NOT RENT A STORAGE UNIT HERE!!! IT IS A SCAM! 1st—I rented a lower unit online, and my contract states that it is a lower unit, so I am paying more for the convenience. Once I grabbed the keys, I was switched to an upper unit, and I am still waiting for the price adjustment. Less than 4 months later, my $122/per month was upped to $150.00, to which I complained. They reduced it back to $122/per month, and after my September payment, my rent was elevated to $172/mo. I haven't even been there a year...I have had my unit since the end of January! It has been 8 months, and I have had 2 rent increases! I am disgusted that this scam harms so many people who may be unable to afford their units. I am going to make this a legal issue. GO ELSEWHERE; DO NOT RENT A SPACE HERE, AND READ YOUR CONTRACTS BECAUSE THE INCREASES ARE ARBITRARY MONEY GRABS.”

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Posted 4 months ago

“Big holes in pavement everywere,broken off light on inside of my storage and on day of move in they knew this I won't fix so can't see,they raise prices and prices are outrageous, no one ever there,don't get a free month cause there is NOTHING free about Maple st in wichita ks storage,wouldn't recommend this place to No one”

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Posted 4 months ago

“Erica at Spanish Isles Boca Raton is doing an excellent Job She is very professional and cares”

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Posted 4 months ago

“The manager is very rude, they broken into my unit twice, the manager lies!!! They say people can't get into the units!! Oh yes they can!!! I will never rent from them again or ever recommend anybody to rent from them!! Horrible experience never ever again!!!”

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Posted 4 months ago

“Customer service was very good I would always give my service to Public Storage on 45th Street always made me comfortable and happy”

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Posted 4 months ago

“The rental charge was set to increase once again for a 10'x10' storage unit that I've had for years and I needed to extend the length of time to store the contents. Ghizala, manager at Public Storage at 18 Hughes in Irvine, was able to get an extension from the company to maintain the current amount of rent that I've been paying, which would have saved me over $100.00. But, better yet, she told me that rental prices have dropped and that I could rent a unit of the same size down the hallway from the current unit's location for a lot lower price: She suggested that I go online at publicstorage.com to check the rental price for the unit, which was even lower than the local office prices! I rented a new unit online: The process was easy and fast; the move-in information and app have been helpful; and I am saving more than $400.00 by moving to another unit. Yes, this makes me happy!!”

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Posted 4 months ago

“Very bad store,the payment went up double in twoo years...I'm worker, and every single year,if I'm lucky,my employee raise for my salary $1-2 dollars per year,it's make me so happy but i have to work hard...but,i rent the public store a unit,first month,$165.00/month,then 6 months later, they tell me they change my payment rate,go up to $200/months...and finaly,in two years now,they just tell me they change my payments, charge me more,$301.00 dollars/months, double up with the first month rent..what the heck?this store see that I'm in need their unit,so look like they try to pressure on me to get more money from me...They charge you higher payments in yearly, monthly than car payments or even your mortgage payments...I have to move my stuff right away and looking for the other better store,never rent or recommend to everyone in my family, my friend to rent this store....unbelievable, how they can charges their customers every year a lot of money like this....just in twoo year,from $165 jump up to $301/per month?God help me please,they charge me more than cash advances charge their customer”

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Posted 4 months ago

“I currently have an 8x8 unit in Boca Raton FL. I saw online was offering a cheaper price than what I have been paying. I spoke with Erica who was able to reduce the price for me. She made happy and she was a pleasure to work with.”

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Posted 4 months ago

“I use the location on Rosecrans near Inglewood Ave in Hawthorne, California. Carmen has helped me out numerous time and is just great. Can't say enough good things about her.”

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Posted 4 months ago

“Sierra was great helped me out alot”

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Posted 4 months ago

“Stephani from public storage in Milpitas on 1080 Pecten Ct is a very professional and courteous person. She helped me to book a unit, showed me the facility and was very detailed and informative in regard to the storage policies. Storage is huge, clean and well maintained. I definitely recommend it to my friends!”

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Posted 4 months ago

“Tracy was great very friendly and knowledgeable.the facility was very nice well kept. Z”

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Posted 4 months ago

“After moving out, setting a checkout date in July, and getting clearance from a worker that "I am all set to go", I still got charged for the following month (August) When I arrived at the location where I had my space, I tried talking with the worker, and they pretty much told me though luck and I should have been better informed. After notifying them that their worker said I am all set, they smiled and refused to help me any further. I did not occupy the space at all for the month of August and still got charged because I left my Auto-Pay on. When I tried talking with customer service agents online, some would disconnect right away without even hearing my issue, or some would just ignore what I am saying and kept saying their policy is firm. I have been a client of their for years and it felt like they are just trying to suck more money out of me. I then tried calling their customer support phone number and kept getting transferred between people, or hung up on. It seemed like they just wanted to transfer me around without actually helping. Trying to move out of the space has been a nightmare, and it seems like the company just wants to suck money out of their clients. 100% LOST MY BUSINESS!!!!”

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Posted 4 months ago

“When I moved into my unit in February, I was quoted a rental price of $90 to $100 per month. This was comfortably within my budget and seemed manageable. However, within a month, I was informed that I needed to purchase insurance, bumping my monthly payment up to $130. Now, here’s where the plot thickens. In June, I received notice that my rent would increase from $130 to $172 per month, effective immediately. This means that within just six months of my tenancy, my rent has ballooned significantly. I’ve been a loyal customer who has never missed a payment, but this month, due to an unforeseen financial emergency, I informed the office that I would make my payment on August 14th. Despite this, I’ve been relentlessly hounded with phone calls and emails as if I’ve suddenly mastered the art of evasion. And the grand finale? I went to my storage unit to grab a bag, only to find myself locked out until Wednesday August 14th. To add insult to injury, I now have to pay $200 just to regain access to my own belongings. I’m sharing this not just to vent but as a public service announcement. Tell a friend to tell a friend: save your coins and think twice before renting storage space. You might just discover that by the time you’re ready to move out, you’ve spent enough to rent a small apartment!”

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Posted 5 months ago

“Ashley was very helpful with information that I need”

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Posted 5 months ago

Public Storage is rated 3.5 based on 426 reviews