Public Storage Reviews

Name: Public Storage
Rating: 3.44

3.4 Rating 398 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.4

Based on 398 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 18th October 2024

Cynthia Byrnes

Public Storage 5 star review on 16th September 2024

Sharon Jackson

Public Storage 1 star review on 15th September 2024

Sandra

Anonymous

Anonymous // 01/01/2019

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“Tracy was amazing and so accommodating.. answered all my questions..”

Helpful Report

Posted 4 months ago

“Public Storage raises they monthly rate without notice. Not just a few dollars a month but $50 a month every 3 months until it is no longer affordable. I believe they want you to abandoned your stuff. I understand a rate increase maybe 8 or 10 or 12 dollars a month. Every 6 to 12 months. But $50? Common, WTF?”

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Posted 5 months ago

“every time i come to the office gaby treats me very kind. she explains every thing very well. love coming to parthenia to fix all her damaged units.”

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Posted 5 months ago

“Man I should have read the reviews before I rented a space. If your smart enough to read the reviews then take advantage of this warning and run away. I only gave 1 star because I could not give 0 stars. I rented online and called an associate to tell them I needed a 10X20 to store a hot tub in and when I showed up with my moving van my unit was a 10X20 but it did not have any door big enough to fit my hot tub into. I called customer service because that is the only number that answers. They were able to move me to another 10x20 unit that had a big door and at the time I was happy. I get half way moved in and they tell me I have to come down and do a transfer when I arrive they charge me a $52.00 transfer fee for their mistake and a unit I never stepped foot into. I called customer service to complain and get a refund only to be told I have to contact the local District manager to air my complaint and try to get a refund. I have left many messages but have yet to hear from anyone. I would have stayed at least 5 years as I am in the service. Needless to say Im pulling my contents and giving my hard earned money to a place that respects people and takes responsability of their mistakes. On a side note Mice set up shop in my container in less than a week. Joe Fitzgerald Omaha Nebraska”

Helpful Report

Posted 5 months ago

“This review is for the public storage on wrondel st. in reno nv. Ill start off by saying that I've had nothing but awesome experiences by every employee except this rotten, nasty, overzealous, power thirsty red head troll named Kristen who is all of 5 feet tall that I believe is the new management ( if she is management, what on earth were they thinking giving this poor excuse of an employee a management title.) Anyway, I went in to pay the $114 bill for mine and my fiancés unit a week or so ago, paid with a hundred dollar bill and a 20 dollar bill for I believe a 10x10 which is a bit steep if you ask me but I do like the fact that its climate controlled, not that its necessary for any of our belongings but I do appreciate the fact that our stuff isn't cooking in some metal box in this nv heat. Well to start they didn't have change, so I was forced to put down the remaining $6 that they owed me into next months rent which I now I guess just get to eat because, Kristen decided to hit on me, repeatedly telling me how much my tattoos turned her on and asked if I'd like to go get a drink with her, well after her many attempts at trying to I guess hit on me, I had to politely tell her that I was indeed engaged to be married and that im very happy and in love with my fiancé, I told her that I did very much appreciate the compliments on my tattoos and everything but I'm sorry im a loyal guy and I wouldn't be able to go get a drink with her. She looked disappointed but was sorta I guess friendly and a little defeated but told me to have a good day and if I needed anything not to hesitate letting her or one of the other employees know. I said thank you and left. Well fast forward to yesterday which is about a week later I suppose, I go down to use the restroom while my fiancé is going through boxes of stuff to donate only to return to our unit to find my fiancé holding a piece of paper and envelope looking mad and like she might cry, I ask whats wrong and she tells me Sandra (who is wonderful btw) came and gave that to her and said it was specifically from Kristen and because of her that we received this 2 week eviction notice on the grounds that we are either staying passed operating hours or attempting to "live" in our unit. Now as much of a blast that attempting to "live" in our unit with myself my fiancé, two cats, two dogs, a ferret and a chameleon and a 30 gallon fish tank full of salt water fish and a two bedroom house amount of furniture and belongings would be trying to discreetly pull that off in a 10x10 unit, im gonna have to say that that's both impossible and sounds absolutely awful, and id never put my self or my fur and scale family through something like that. So we now have 12 days with what they said was the ability to move that date closer at their discretion if they just decide to for whatever reason to get all our stuff packed up and cleaned out all because I want to be faithful to my future wife and not go out with some bad attitude having midget that can't handle rejection? And no refund of any kind or asking me my side of things, we are just out and that's that, oh and I forgot to mention I happened to run in to our unit after work last week to drop off a box and this same Kristen person had some guy that drove a work truck and was clearly a construction worker and herself followed me up to our unit and walked by my particular unit a few times while giving me dirty looks and trying to intimidate me, then proceeded to go an isle or two over and talk about how these "mother f-ing" scumbags were going to get a double lock on their unit because she just knows either us or another family were living in their units and she was gonna put a stop to any homeless pieces of s*&%$ trying to live in "HER" facility. I don't know if I was meant to hear this or n not but regardless it was off putting, and offensive and not even close to something that should be coming from a managers mouth. Bottom line, do yourself a favor and put your stuff somewhere other than where a business with a clearly horrible judge in management is. Avoid Wrondel Street public storage and you'll be doing better already. Plus $114 a month for dealing with that plus a small over priced unit. Trust and believe, next time I'll run the opposite direction and I recommend you do the same.”

Helpful Report

Posted 5 months ago

“One of their employee name Kevin. He has excellent customer service. At the one at 5556 Tuxedo Rd.”

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Posted 5 months ago

“So helped a friend move some items in her storage unit. The representative “Brenda”, was very polite. Early in the morning on a Monday. With great customer service, guidance and willingness to assist in any way needed. Many Blessings Brenda!!!!”

Helpful Report

Posted 5 months ago

“DISHONEST! AVOID THIS COMPANY! This company brings you in with a good price and a pleasant agent to start business but increase rate without any warning. Customer Service is never at office and no one answers the phone. Absolutely horrible experience. Malden MA location increased price rate this month (July) by $70.00. Tried to reach office to understand why I went from $208.00 to $271.00 there was no return call to me but a ridiculous email sent a few hours later stating “I was denied a rate review”. I did not request a review - I simply called the local agent trying to understand what is going on as I am only seeing this new figure when I was about to pay bill. A few hours later a ridiculous email came. I’ve never experienced anything like this. Evasive! It’s a shame that responses are handled that way. Absolutely terrible and shocking! They really deserve ZERO STARS, but it does not give that option. Totally disgusted and turned off by this experience. Public Storage cannot be trusted as you will never know when these jacked up prices will occur! And what’s worse, Customer Service and agent cannot be reached!”

Helpful Report

Posted 5 months ago

“I have never received such poor customer service in my life! I am an existing client with a unit we have had for our business for over 10 years and called customer service to ask about pricing for the holiday weekend and options to getting a bigger or second unit. Denise with customer service was so rude as soon as she answered the phone. Her tone, her demeanor, was all miserable and it seamed as though she was looking to do as little work as possible today and her last priority was to assist any existing customers with their needs. She then refused to speak with me because I was not an administrator on the account even though I assured her I didnt need any assistance regarding our existing account. If that is company policy she could have gone about telling me she cannot assist me in a more professional way. Due to our interaction this morning I will be pulling our business from Public Storage and moving to your direct competitor. This is not how you treat customers that support your business.”

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Posted 5 months ago

“The manager Trena at the Rockwall location helped me with my account in a confusing I encountered and was very professional and tentative to my questions. I really appreciate customer service support as she has helped me with. Thanks Trena”

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Posted 5 months ago

“They prorate the first month and not the last so that you pay the full month when you’re ready to leave. I had a contract for about 2 years, the price started at $189per month when I left (24 months later) the price was $411 per month. They raised the price every few months once they have you in there. It’s clean and are so your stuff won’t get stolen but they’ll rob you by taking your money legally.”

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Posted 5 months ago

“You can only have the useless app and the long digits to get Int do the unit on one phone.”

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Posted 5 months ago

“What the heck!! I come to my favorite public storage to see my favorite girl Shanice Moore just to find out, you guys fired her! She was absolutely great at her job, very helpful, very professional each time I seen her! You guys were wrong for firing your BEST employee! She went above and beyond for her job! Just lost my support, I will be taking my money some where else!!!”

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Posted 5 months ago

“Janet is a superstar she is the most excellent Msnager and customer service gal under high duress she has an amazing attention to detail for each client ! Hands down she should be training other managers ! Got us settled where no one else could ! Janet has a wonderful attitude and is highly efficient ! Thank you Janet bringing all my business here !”

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Posted 5 months ago

“Steve at the Skokie, Illinois Public Storage is the most dedicated representative of the company. He always shows a sincere interest in the customer, a patient and pleasant disposition, and is thorough in his explanations and assistance.”

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Posted 5 months ago

“For 3 days during peak move in/out time (end of month and 1st of the month, no onsite agent available and no way to get a question answered; the app does have a live chat, but the responses are general, rather than specific to my needs. For the cost of the rental, one which expect SOME customer service.”

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Posted 5 months ago

“This review is for Donald Finch at the Dawson Blvd in Norcross Georgia. Thank you for your patience in explaining and showing us the different units.”

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Posted 5 months ago

“This review is for Gabby the manager at the Northridge office off Parthenia. My wife and I had a really positive experience renting from this place. The manager, Gabby, was so great to work with when we got our unit. Surprisingly, my wife and I ended up having some really meaningful conversations with Gabby. Not only is she incredibly professional, funny, and knowledgeable, but she also puts you at ease knowing she's running things. One day, I went in to pay my bill and somehow the topic of cancer came up. Gabby shared that she herself is a four-time cancer survivor. I was blown away because my mother-in-law was currently dealing with cancer, and I had seen firsthand what my own mother went through before she passed in 2005 from lung cancer. I mentioned to Gabby about my mother-in-law's situation. You'll never guess what Gabby did next - she reached under the counter and pulled out some tea packets she keeps for just such occasions. She handed them to me to take home, saying they may help my mother-in-law fight the cancer. I have to admit, I got a little choked up. It was such a kind gesture. My mother-in-law went back for testing and amazingly, the cancer was gone. We still can't believe it. Gabby truly deserves some kind of recognition for being a manager who goes above and beyond for people. She really does go out of her way to help. Thank you so much, Gabby, for everything you do. You're really making a difference.”

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Posted 5 months ago

“Stay away from Public Storage. They will continue to raise your rates!!!! In 25 months they have raised my monthly rate by 55% from $179 (trying to get you in the door) to $401!!! And this is just for a small 10' x 10' unit in Picket St in Alexandria VA. I contacted them asking for some release and they said, "NO". I've contacted the BBB and basically Public Storage is holding me as hostage since I'm not in VA at the moment and don't have any other options! I understand that prices do increase but not at 55% in 25 months. Also, they are advertising my same unit for $185 (on line). REMEMBER - that is just to get you in the door, then they will raise your rates!!!!!”

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Posted 5 months ago

“Very reasonable prices for a climate controlled unit. Everything was as expected and the Move was streamlined. No problems whatsoever.”

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Posted 5 months ago

Public Storage is rated 3.4 based on 398 reviews