Public Storage Reviews

Name: Public Storage
Rating: 3.49

3.5 Rating 499 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.5

Based on 499 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I surrender my rented unit at Trinity Mills Carrollton, TX on 27th Nov 2024. Despite They charged December 2024 rent and now instead of refunding, they have been paying ping pong between their local office and customer service and keeping me clueless. Customer service and resolution is negligent. You can't reach out to their customer service person easily. No words on refund.”

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Posted 4 months ago

“Today I visited the public storage location on Lake valley. I received great customer service and all my needs were met. Even through the small hiccup, Jessica pulled through and made me a very happy customer. 10/10”

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Posted 4 months ago

“They were our knight in shining armor when our apartment decided to be scum! We will be super careful in choosing a new home. They even let me upgrade to a bigger size storage without hassle when I underestimated. They taught me how to use the facility! I am one step closer to coming home in Brighton Colorado. I no longer have to fear for my mother's and my property. They hold our home in their hands while we desperately find a new one, and stop living in hotels. Thanks Public Storage for protecting everything while we survive these dark days. Thank you Tim.”

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Posted 4 months ago

“I love that they didn't change our rates when they took over Extra Space in Sicklerville NJ. The ease of it all was good and not the fault of Public Storage. And the staff Kim and Dexter are just the most awesome people. Helpful and knowledgeable. Also the ease of just going on the app you can open the gate without leaving your vehicle. I would recommend this location to anyone.”

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Posted 4 months ago

“I went into public storage today to get a larger storage in haslet Texas. Bradley was wonderful, very patient and thorough. Thank you so much for everything.”

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Posted 4 months ago

“Rented a 5x10 unit, measured space it’s actually 4’3” not 5. The app doesn’t work at all. False advertising about monthly costs.”

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Posted 4 months ago

“The location on rt 109 is terrible in addition to constant price increases there are no hand carts! I am a sr citizen and need a cart to. move my stuff from my car to my locker. It not like you have to wait to use a cart there simply are none to be had. Plenty of other storage places nearby go somewhere else.”

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Posted 4 months ago

“I would like to highlight how incredibly helpful Dee has been since my very first visit to get my storage unit. Throughout my multiple visits and transfers, she consistently went above and beyond to explain the entire process.”

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Posted 4 months ago

“There is nothing like “AMAZING” customer service. This is exactly what I received from Store # 08219. Destiny, Eisha and Brittany went the extra mile to ensure my visit was memorable especially when I experienced a medical emergency when my blood sugar dropped and I became very ill and weak. Brittany, ran and provided a chair for me to sit down. Destiny, was willing to go to the store to get me a needed bottle of water while Eisha provided encouraging verbal support. I definitely would have fainted but thanks to their quick response, I was able regain my strength, finish my transaction and safely drive home. Thanks so much for assisting me!! Lunch on me next week!!!”

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Posted 4 months ago

“What a scam! They offer a very attractive web rate, but immediately hike up the price. I started paying $72, but a short 4 months later they upped it to $102 (42% increase), and 6 months later they upped it again to $137 (an additional 34%, or a whopping 90% more than their initial rate of less than a year before!!!). In addition, they also force you to buy their insurance policy for an additional $15/month. If that was not bad enough, I randomly get my access code and app blocked out which prevents me from accessing the facility, even though I'm enrolled in AutoPay and my payments have always been made on time. When you try to stop by the Office, most times there is noone there, and when you call you have to leave a VoiceMail, which on the best-case scenario is responded the next work day. Definitely moving to a different place!”

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Posted 4 months ago

“Nasty. Common areas Haven't been cleaned since last year. Roaches everywhere. Mess still in front of my unit since February elevators and floor dirty disgusting Alexandria Va unit”

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Posted 4 months ago

“Our RV storage company informed us they would be closing in a month, during the holidays. We and many others have to scramble to find a new storage place before the holidays! The rep at 1801 west Bellevue was swamped with people also looking for a new place. She was the only one there! She was kind, understanding and kept her sense of humor through the catastrophe. Thank you Tenisha, for being so patient with us! You are a gem! Regina”

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Posted 4 months ago

“Awesome customer service from MRS. TASHA CHATUM.... Keep up the good work ♥️♥️♥️”

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Posted 4 months ago

“Awesome customer service from MRS. TASHA CHATUM.... Keep up the good work ♥️♥️♥️”

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Posted 4 months ago

“My first storage unit had no light and was infested with mice. I had insurance but never got reimbursed for my damaged property. The site wouldn’t let me add my photos”

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Posted 4 months ago

“i had problems at another storage place, went into Debary , fl PS and talked with a young lady named rRylee, she was so helpfull and took care of my new rental with the upmost professionalism.. Thank you Rylee”

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Posted 4 months ago

“Public Storage At 4343 York road Has the Awesome A Team effect! I came in a few days ago in I was anxious to get help with my storage things and I was treated with the best interest at heart by Ms. Alejandra Who showed kindness patients and knowledgeable Professionalism in made sure that I was a pleased satisfied customer at the public storage unite.”

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Posted 4 months ago

“Seven years of rental 10x30 car and a 6x9 unit they broke my locks twice once by district manager and property manager a team they are in seizing units. My locks were broken into on a 4th of July which the bill was paid that evening and the next morning being the 4th the district manager got to assess my unit and all its contents Martin acoustic mahogany guitar, Gibson guitar really expensive unit loads of vintage leathers jackets, carbon road bikes jewelry, thule traveling case for giant tcr sl road bike. Designer chairs each about $4000 dollars. Snow boards, skate boards, expensive glass raw iron french vintage wrought Bible glass tables two of them at $5k a piece. I should stop. Public storage broke my locks again while consumer protection investigator Stephen angulo was investigating a severe price hime from $185 to $320 a month out of no where? The may have not notice the investigation was going on but consumer said its a code violation and automatic $ in small claims. I delayed it as they got to view my items again. Now seven years of me paying and rarely there they waited foe me to be late on a payment which I am often and I pay late fees and occasional they do us a favor by removing a fee. They cased my unit and targeted me waiting for me to be late now I know. Maybe its retaliation as well getting consumer protection involved. So i had to replace my locks twice this last time. 10/29/24 I received a thank you value customer your new rate change 12/01/24, then on 10/30/24 they had my auction that I was not aware of via emails nor property managers two phone calls day before and day of auction? My property manager called me the day of the 10/29/24 11:05 a.m. only leaving a message hey give us a call its urgent regarding my account, nothing regarding auction date time nothing? The same message they always use but not saying anything of an auction on 10/30/24? On 10/30/24 11:06 a.m. the property manager serena called with same message she left day before and says give up a call regarding your account its urgent. I had called the the week prior twice but they do bo return the calls until a week later on purpose to notate that they have been trying reach me as if I was not responding or unreachable? This is how they bill up a we tried in order to manipulate and cover I know now. They shoot you with nothing in emails and phone calls to show attempts of doing the right thing but really its to cover their actions or intentions. Someone controls buttons possibly district managers or both even property managers. My unit was auctioned or said it was value at close to $50-$75,000 dollars based on report✨law enforcement saw photos and my unit sold for $180 dollars? Tell me this is not an inside job and they even added 11/01 onto my balance after stealing my valuable on 10/30/24 The property manager acted like it went over her head but fail to mention in two of her calls to me on voicemails of my auction day before and the day of 10/30/24? My 32 years was in there this was intent and personal. My payment was $510 and they auctioned me in less than 60 days without making me aware on purpose I’m thinking. Law enforcement thinks property manager is involved. I just want my things back and the district manager knows who has it possibly. Maybe himself and he had someone purchase my unit hide it cause a neighbor checked in all was cleaned out new lock. This is beyond bad it crazy stupid and a bad paper trail that does not add up. This review would not allow up load of items I wanted to show the carbon giant road bike and designer chairs, ducati, suzuki, vintage horsehide german double breasted military leathers, trench coats. Collectable boots shoes sneakers. Luxury bags etc. This is my short version of it. Cannot be replaced none of it, a life of 32 years in los angeles inside that unit without a warning the day before or day of totally unaware of auction. Stay tune its on and watch out this was ruthless the aggressive. The company district managers & property managers are observing ur contents and placing certain individuals on their radar. I use to buy the workers lunch and give pieces away and corporate an individual name james threaten me to not give anything to employees and stay away from office. I stop going in there he had a (201)258-396- phone number. It was crazy maybe the property manager instigated it. Had no interest in her at all just being polite. Horrible experience should have left this place now over 70k stolen because it was intent for sure and sold my unit for $180? Go figure inside job by all’s point of view including law enforcement. Please read and all is true don’t slip and do not be taken by a false representation of kindness in order to get your business. Stay tuned.”

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Posted 4 months ago

“Christina @12906 Fry Rd location has excellent customer service. I would recommend this facility for your storage needs.”

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Posted 4 months ago

“I found Public Storage a difficult company to deal with. They were running a special for a 5x10 unit, $1 first month free, $25 per month thereafter. This offer was only available on line so I went on line and attempted to reserve the unit I wanted. All went very well until I attempted to pay for the first month rental. Then none of the three payment methods I tried to use were accepted. I was shunted back and forth on the phone between sales and customer service for about an hour. All the while I was receiving emails telling me that my reservation was completed. Toward the end of my 1 hour ordeal I received an email saying “Your reservation is all set up”. I went on the website, entered the reservation number and got a message that “reservation canceled”. I decided to start the process over, but when I went to reserve the unit I wanted all the special price incentives had vanished. I suspect I was making the reservation right at the time they were canceling the incentives and jacking the price. I called again to see if they’d honor the original commitment but once they started to shunt me around between sales and customer service I decided to cut my losses and go somewhere else. So BEWARE of their bait and switch tactics.”

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Posted 4 months ago

Public Storage is rated 3.5 based on 499 reviews