Public Storage Reviews

Name: Public Storage
Rating: 3.52

3.5 Rating 507 Reviews

62 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.5

Based on 507 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 3 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sunday I had to do a complex transaction at Public Storage, Colonial Blvd, Ft Myers - the gentleman was kind, professional and very competent. I asked him for a favor in a reprint of an receipt, and he acommodated me. He should be promoted!”

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Posted 2 years ago

“Public Storage-7430 Geo. Wash.Hwy. Shawna R. was super helpful when I had questions about my bill. Shawna R. was excellent when explaining rates and storage units sizes to me. Victor”

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Posted 2 years ago

“Normally when I go into places like this I don't have a great experience but the other day when I went into public storage I had a wonderful experience dealing with Tanisha Blair she was helpful had a smile and took her time to explain things to me right and I appreciate that”

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Posted 2 years ago

“Alyssa @ the Greenbelt Location in Louisville, KY. is a true pleasure to work with in getting help with a reservation, accessing my entrance gate code, and answering any of my questions about my monthly billing. She has one of the sweetest personalities I have come across for doing business, and was very helpful to me. She has a great attitude and doesn`t seem to mind going out of her way to help me. I would definitely recommend Alyssa to others needing help in the future for their storage unit needs@ a Public Storage location in Louisville. She is a valuable asset to this company and should be commended for doing a great job. From David A.Key in Louisville, KY.”

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Posted 2 years ago

“Raymond from Public Storage, on his very own, got a reduction in my monthly rent less $60.60! Raymond was so accommodating and kept updating me during the week so I’d be aware. Truly appreciate all his hard work! Kim A.”

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Posted 2 years ago

“Very helpful, Very knowledgeable about what I wanted and Pricing, I’m glad I decided to go with the ur company.🎊🎊🎊🎊🎊🎊🎊🎊🎊”

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Posted 3 years ago

“Karen at Store #25805 is one of the most pleasant individuals that I have met in a while. When I started my reservation online, she called me right away to see if there were any questions I needed answered and just thanked me for considering Public Storage. She walked me through how to complete my online reservation and informed me about the Public Storage app (that makes gate access much easier). When I and my husband called the store location (2 separate occasions) for additional questions, we didn't get a answer so we left a message both times. Karen responded to our voice messages with a call with in 10-15 mins on both occasions. Karen's pleasant attitude, patience and kindness is enough for me to recommend Public Storage at 3232 Colonial Blvd Fort Myers, FL 33966 to others as customer service is very important to me.”

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Posted 3 years ago

“Virginia Beach/ Greenwell road….Geo was very helpful”

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Posted 3 years ago

“Shelly from the Lois Street location in Roanoke TX is helpful and attentive. She answered all my questions and was very patient as I described my situation. I will definitely recommend this business to my friends who are moving to this area!”

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Posted 3 years ago

“Excellent service first time there friendly helpful gracious perfect location on the Revere Beach parkway in Everett with a nice back entrance on Chelsea street and a very large garage no worries from inclement weather Alex and Patrice made me feel welcome cheerful kind caring highly recommend switch a nice discount. Paul Akers”

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Posted 3 years ago

“Eva is very professional and very well matter she needs batteries for her golf cart”

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Posted 3 years ago

“They were unbelievably helpful getting set up👍 They have fun and are very social! This facility is top notch!!”

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Posted 3 years ago

“I have been renting space at the Rock Hill, SC location on Red River Road for almost a year. Jerrika assisted me very well. I needed a larger storage and she made the transition very easy. She has wonderful customer service and she is very easy to communicate with. She showed me that she is very caring by giving me a reminder phone call about the space during a very hectic weekend for me. This phone call gave me peace with this transition and I was able to complete my goal and I felt great. She also reminded me of using the app that makes things much easier such as entering and exiting the gate, as well as paying the cost each month. This company is so fortunate to have such a wonderful person to represent them! Thanks Ms J!!!”

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Posted 3 years ago

“This is at property number (24105) and I had the pleasure to deal with Stephenie, she’s a very pleasant and lovely person to deal with she has the patients, she’s is also very respectful and very knowledgeable about what’s going on there and I’m very happy to say you got a great customer service with her… you have a five star employee.”

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Posted 3 years ago

“Went to Public Storage in Columbus and was actually given awesome customer service. This isn't a normal finding in our area. LOL I believe her name was Pam. Great gal! Not many people take being nice as an asset to a company- good to see this company does so!”

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Posted 3 years ago

“Thank you very much Stephanie at Property 24518 Located at 2030 Main Street Brockton Ma. You were a great help for us yesterday, 5Stars A+A+A+A+A+ Regards Ronald Bethoney New England Brass Refinishing Space E386”

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Posted 3 years ago

“Jerrica in the office in Montgomery ,Tx is very helpful and friendly. Explains all and everything that pertains to the rental.”

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Posted 3 years ago

“Great location friendly service a very clean facility 👍”

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Posted 3 years ago

“Friendly and great service”

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Posted 3 years ago

“Amanda at the Ridge Ave, Concord, NC location was very honest and up front w details of fees and costs. Very pleasant to deal with! Overall great experience!”

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Posted 3 years ago

Public Storage is rated 3.5 based on 507 reviews