Public Storage Reviews

Name: Public Storage
Rating: 3.46

3.5 Rating 424 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.5

Based on 424 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My stuff was in storage at the Wever rd location in Baltimore. I picked it up yesterday and 50% of it had to be thrown away due to rodent infestation. Do not store anything valuable there”

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Posted 2 weeks ago

“Joe was very nice and helpful 👍”

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Posted 2 weeks ago

“They are very dangerous people and I suspect fraudstars Once they get hold of your money you are in trouble They start demanding a big amounts for you to withdraw They are holding my 120 000 US dollars and they are demanding over 40000 US dollars for me to withdraw Everything of theirs is fake Others should be warned. Thankfully, Olive stepped in and helped me recover everything. If you’re in a similar situation, reach out to Olive and file a complaint immediately. (o l i v e t r a d e r e c o v e r y 5 5 (At)———-g m a i l—————c 0 m W-h-a -ts- A-p-p ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬”

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Posted 2 weeks ago

“Tim at the Fort Mill, SC site went above and beyond to help me… he’s been responsive and very understanding. And the facilities are always impeccably clean and orderly.”

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Posted 2 weeks ago

“Very easy to deal with for a storage unit purchase from auction at store 08634 in Fort Mill.”

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Posted 3 weeks ago

“While using mental I saw Steve with his cleaning cart. He is Always friendly and Always wants to help people!”

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Posted 3 weeks ago

“STAY AWAY FROM THESE THIEVES!!!! Without notice they JACK UP THE PRICE- I started paying $407/mo and WITHOUT NOTICE, within JUST FIVE months they are now charging $568!! WITH NO NOTICE WHATSOEVER!! Ridiculous! I’m so disappointed- they do not return phone calls or staff their office. I left the manager at this location , JENNIFER, TWO VOICEMAILS and NEVER HEARD BACK! NOW THEY ARE TRYING ANOTHER SCAM!!! I VACATED THE UNIT WITH 28 DAYS LEFT IN THE MONTH - THEY CLOSED OUT THE ACCOUNT AND MADE IT AVAILABLE FOR RENTAL - BUT THEY WILL NOT PRORATE A REFUND FOR THE REMAINDER OF THE MONTH - THIS IS A SCAM!!! THESE PEOPLE NEED TO BE SUED FOR FRAUD!! USE LITERALLY ANY OTHER STORAGE SERVICE - THESE PEOPLE ARE UNSCRUPULOUS THIEVES!!! I DEMAND THAT YOU GIVE ME BACK THE MONEY YOU HAVE STOLEN FROM ME!!! THEY JACK YOU ON THE RATES... THEY HIKE THE RATES WITH ZERO WARNING AND THEN LIE ABOUT IT... THEY LIE TO YOU ABOUT THEIR POLICIES... THEN THEY TRY TO STEAL FROM YOU!!! YOU THIEVES HAVE MESSED WITH THE WRONG GUY!!!”

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Posted 3 weeks ago

“They broke the door when taking off lock and now I cannot access my storage and they won't refund me what a nightmare”

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Posted 3 weeks ago

“I appreciated when I contacted the office to review a payment issue and not being posted on my account, it was handled with professionalism and was resolved when I was told. They never disappoint me with there customer service, they always go above and beyond to be sure they can help with any questions, I may have. Thank you very much!”

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Posted 3 weeks ago

“A very pleasant, helpful and sweet young lady named Jade assist me & all of my needs were meet!! Knows her job well!! I will highly recommend anyone to come to this location because of her!! Keep up the great work, Jade!”

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Posted 1 month ago

“Have been a customer for about 5 years now and thanks to Serena at the Lancaster location I received better pricing. Thank you for you help”

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Posted 1 month ago

“Disaster service , broke me the lock twice and broke some items , not recommended”

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Posted 1 month ago

“This review is for Mary working at the Public Storage at 2513 Ranch Rd 620 N. Austin, TX. 78734. This past weekend I was in desperate need for my son's and my winter coats. I hadn't rotated them out with our seasonal cloths yet. Temperatures were supposed to get very cold and we were going out of town for the weekend. Unfortunately, I was between checks and my bill was past due. Denying me entry into the building. Completely embarrassed, I went into the front office to ask if I could just get the coats. Mary was the one working that day. She was an angel and allowed me to follow her back to the unit so I could retrieve the coats. Mary, if you read this review I hope you have a very blessed Christmas.”

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Posted 1 month ago

“We are long-time renters at the facility at 1430 E. Davis in Arlington Heights. We found ourselves in position to downsize. The office person the day we went in was Daniel. He was knowledgeable, courteous and made the transfer bureaucracy process quick and painless. He later came back to check on how we were doing moving our remaining items to the new unit. We are very pleased with how easy Daniel made this transfer work.”

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Posted 1 month ago

“I surrender my rented unit at Trinity Mills Carrollton, TX on 27th Nov 2024. Despite They charged December 2024 rent and now instead of refunding, they have been paying ping pong between their local office and customer service and keeping me clueless. Customer service and resolution is negligent. You can't reach out to their customer service person easily. No words on refund.”

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Posted 1 month ago

“Today I visited the public storage location on Lake valley. I received great customer service and all my needs were met. Even through the small hiccup, Jessica pulled through and made me a very happy customer. 10/10”

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Posted 1 month ago

“They were our knight in shining armor when our apartment decided to be scum! We will be super careful in choosing a new home. They even let me upgrade to a bigger size storage without hassle when I underestimated. They taught me how to use the facility! I am one step closer to coming home in Brighton Colorado. I no longer have to fear for my mother's and my property. They hold our home in their hands while we desperately find a new one, and stop living in hotels. Thanks Public Storage for protecting everything while we survive these dark days. Thank you Tim.”

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Posted 1 month ago

“I love that they didn't change our rates when they took over Extra Space in Sicklerville NJ. The ease of it all was good and not the fault of Public Storage. And the staff Kim and Dexter are just the most awesome people. Helpful and knowledgeable. Also the ease of just going on the app you can open the gate without leaving your vehicle. I would recommend this location to anyone.”

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Posted 1 month ago

“I went into public storage today to get a larger storage in haslet Texas. Bradley was wonderful, very patient and thorough. Thank you so much for everything.”

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Posted 1 month ago

“Rented a 5x10 unit, measured space it’s actually 4’3” not 5. The app doesn’t work at all. False advertising about monthly costs.”

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Posted 1 month ago

Public Storage is rated 3.5 based on 424 reviews