Public Storage Reviews

Name: Public Storage
Rating: 3.50

3.5 Rating 497 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.5

Based on 497 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Anonymous

Anonymous // 01/01/2019

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“Have you be scammed in online investments traders, kindly report to * paybackintld @ gmail .c o m >and get your funds back > >”

Public Storage 3 star review on 22nd March 2025

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Posted 3 weeks ago

“At 3150 Pioneer Parkway, Arlington, Texas Manager Aixa has changed my mind totally about Public Storage. For the approximately 6 years I have had this unit in Arlington, for 5 of those years, the customer service there has been awful. The main issue was leaving messages and no one responding...ever. So a month ago our banking account was hacked and we needed to postpone a payment for a week or so. I tried calling over and over for days with no response. Finally after manipulating the corporate office customer service, I received a call from Aixa. Not only was she kind, responsive, and considerate, but she was honest and did everything she said she would try to do and more. Exceptional employee......”

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Posted 3 weeks ago

“Was at the speedway public storage and a very nice young man assisted me. He said his name was Jason Davis. He was cleaning up the grounds and ask if I needed anything”

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Posted 3 weeks ago

“Very good customer service 7501 baker blvd Richland hills tx 76118”

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Posted 3 weeks ago

“Courtney was very knowledgeable and polite when answering all of my questions.”

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Posted 3 weeks ago

“Corina from 909 Runnels Ave in San Antonio, TX has been a great help with me and my family! I've seen the staff in the building, but she's the only one who actually was courteous and simply said hello! The bathrooms are clean and the facility looks good! Thanks Corina!”

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Posted 4 weeks ago

“Tammy was great. Helped me out with answering all my questions.”

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Posted 1 month ago

“Rent went up 50% after 6 months, now another 50% after another 6 months, so has doubled in one year. At another Public Storage a few miles away the rate is $150 a month less. Too much stuff to move right now, but will move ASAP. Just be aware that the monthly rate may sound good at first, but it WILL increase semi-anually and substantially.”

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Posted 1 month ago

“Their month to month rental policy is for their benefit. My storage space started out under $200 a month. It has more than doubled in 2 years. My unit was broken into and I never received a dime from the insurance they force you to buy.”

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Posted 1 month ago

“Mrs.Debra was very professional and helpful during my call on updating my account. Store number 08580”

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Posted 1 month ago

“I closed out my storage unit on March 4th and public storage is still charging me for a full month. Renters beware!!!!!!! My suggestion would be to try a different company and stay far away from public storage!”

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Posted 1 month ago

“I would not use public storage on 44th NE Bryant, in Oklahoma City Oklahoma. They allow you to continuously be broken into. While always increasing your storge rates.I was there 4 years and as of March 3 2025.I been broken into 4 times now.TheGates are left open so people can come and go as they please. Nothing has been done to stop the continued Theft...”

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Posted 1 month ago

“I was having a situation and I called and lady named Terri answered and within 15 minutes she resolved my situation and we were completely satisfied. I recommend Public Storage short term or long term great customer service.”

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Posted 1 month ago

“Becky was very sufficient in solving the problem I had Thank you for great service at my location 15505 S.71 Hwy. Belton, MO.”

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Posted 1 month ago

“I visited Public Storage at 1230 South Capitol St SE yesterday, March 3, 2025. Karina is an EXCELLENT! She was very accommodating and explained everything about Public Storage. Her patience is definitely a virtue and an asset for providing best in-class customer service. She went above and beyond to explain the pricing plans, gave me a tour of the facility before I finalized my agreement. I was pleased with how she provided world class service to all current and prospective customers who visited the facility while I was there. I'm excited to be a customer!”

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Posted 1 month ago

“Price went up again without warning! By Christmas it will be more than my home! You lost a paying customer!”

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Posted 1 month ago

“Hi, Coleman at the San Pablo Rd, Jax, Fl location is the absolute best. Very understanding, patient, and always willing to help out. If you need a storage space, go see Coleman. Also, Kim is awesome too. I also want to acknowledge Sabrina the DM for her being so nice, friendly, pleasant, and willing to help. She is awesome. I appreciate it. Public Storage is top notch...”

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Posted 1 month ago

“I rented a storage space at this facility, only to find that the access was terrible. Every time I needed to get to my unit, I had to back out of a long driveway just to reach my space—an inconvenient and frustrating setup. When I first signed up, they contacted me immediately because I had turned off auto-pay. I did this intentionally due to past experiences with large corporate companies that often charge unnecessary fees. While they may eventually refund incorrect charges, they prefer to take the money upfront, counting on the fact that many customers won’t have the time or resources to dispute them. When I moved out, I vacated the unit on the second of the month, yet they still attempted to charge me for the entire month. It’s no surprise that these companies have such poor reviews and low ratings—they take advantage of customers, squeezing every last penny out of them simply because they can. After this experience, I will never use Public Storage again. Instead, I’ll find a local, independently owned storage facility where I can trust that I’ll be treated fairly.”

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Posted 1 month ago

“Vanetta did an excellent job in assisting me and my daughter acquire a unit. She was pleasant and extremely thorough. She is an asset to this company.”

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Posted 1 month ago

“I have only rented since October and received a $50 rent increase for March. I have never been able to speak with anyone. Always recording. Not pleased at all!!”

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Posted 1 month ago

Public Storage is rated 3.5 based on 497 reviews