Public Storage Reviews

Name: Public Storage
Rating: 3.44

3.4 Rating 398 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.4

Based on 398 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 18th October 2024

Cynthia Byrnes

Public Storage 5 star review on 16th September 2024

Sharon Jackson

Public Storage 1 star review on 15th September 2024

Sandra

Anonymous

Anonymous // 01/01/2019

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“Seven years of rental 10x30 car and a 6x9 unit they broke my locks twice once by district manager and property manager a team they are in seizing units. My locks were broken into on a 4th of July which the bill was paid that evening and the next morning being the 4th the district manager got to assess my unit and all its contents Martin acoustic mahogany guitar, Gibson guitar really expensive unit loads of vintage leathers jackets, carbon road bikes jewelry, thule traveling case for giant tcr sl road bike. Designer chairs each about $4000 dollars. Snow boards, skate boards, expensive glass raw iron french vintage wrought Bible glass tables two of them at $5k a piece. I should stop. Public storage broke my locks again while consumer protection investigator Stephen angulo was investigating a severe price hime from $185 to $320 a month out of no where? The may have not notice the investigation was going on but consumer said its a code violation and automatic $ in small claims. I delayed it as they got to view my items again. Now seven years of me paying and rarely there they waited foe me to be late on a payment which I am often and I pay late fees and occasional they do us a favor by removing a fee. They cased my unit and targeted me waiting for me to be late now I know. Maybe its retaliation as well getting consumer protection involved. So i had to replace my locks twice this last time. 10/29/24 I received a thank you value customer your new rate change 12/01/24, then on 10/30/24 they had my auction that I was not aware of via emails nor property managers two phone calls day before and day of auction? My property manager called me the day of the 10/29/24 11:05 a.m. only leaving a message hey give us a call its urgent regarding my account, nothing regarding auction date time nothing? The same message they always use but not saying anything of an auction on 10/30/24? On 10/30/24 11:06 a.m. the property manager serena called with same message she left day before and says give up a call regarding your account its urgent. I had called the the week prior twice but they do bo return the calls until a week later on purpose to notate that they have been trying reach me as if I was not responding or unreachable? This is how they bill up a we tried in order to manipulate and cover I know now. They shoot you with nothing in emails and phone calls to show attempts of doing the right thing but really its to cover their actions or intentions. Someone controls buttons possibly district managers or both even property managers. My unit was auctioned or said it was value at close to $50-$75,000 dollars based on report✨law enforcement saw photos and my unit sold for $180 dollars? Tell me this is not an inside job and they even added 11/01 onto my balance after stealing my valuable on 10/30/24 The property manager acted like it went over her head but fail to mention in two of her calls to me on voicemails of my auction day before and the day of 10/30/24? My 32 years was in there this was intent and personal. My payment was $510 and they auctioned me in less than 60 days without making me aware on purpose I’m thinking. Law enforcement thinks property manager is involved. I just want my things back and the district manager knows who has it possibly. Maybe himself and he had someone purchase my unit hide it cause a neighbor checked in all was cleaned out new lock. This is beyond bad it crazy stupid and a bad paper trail that does not add up. This review would not allow up load of items I wanted to show the carbon giant road bike and designer chairs, ducati, suzuki, vintage horsehide german double breasted military leathers, trench coats. Collectable boots shoes sneakers. Luxury bags etc. This is my short version of it. Cannot be replaced none of it, a life of 32 years in los angeles inside that unit without a warning the day before or day of totally unaware of auction. Stay tune its on and watch out this was ruthless the aggressive. The company district managers & property managers are observing ur contents and placing certain individuals on their radar. I use to buy the workers lunch and give pieces away and corporate an individual name james threaten me to not give anything to employees and stay away from office. I stop going in there he had a (201)258-396- phone number. It was crazy maybe the property manager instigated it. Had no interest in her at all just being polite. Horrible experience should have left this place now over 70k stolen because it was intent for sure and sold my unit for $180? Go figure inside job by all’s point of view including law enforcement. Please read and all is true don’t slip and do not be taken by a false representation of kindness in order to get your business. Stay tuned.”

Helpful Report

Posted 2 weeks ago

“Christina @12906 Fry Rd location has excellent customer service. I would recommend this facility for your storage needs.”

Helpful Report

Posted 3 weeks ago

“I found Public Storage a difficult company to deal with. They were running a special for a 5x10 unit, $1 first month free, $25 per month thereafter. This offer was only available on line so I went on line and attempted to reserve the unit I wanted. All went very well until I attempted to pay for the first month rental. Then none of the three payment methods I tried to use were accepted. I was shunted back and forth on the phone between sales and customer service for about an hour. All the while I was receiving emails telling me that my reservation was completed. Toward the end of my 1 hour ordeal I received an email saying “Your reservation is all set up”. I went on the website, entered the reservation number and got a message that “reservation canceled”. I decided to start the process over, but when I went to reserve the unit I wanted all the special price incentives had vanished. I suspect I was making the reservation right at the time they were canceling the incentives and jacking the price. I called again to see if they’d honor the original commitment but once they started to shunt me around between sales and customer service I decided to cut my losses and go somewhere else. So BEWARE of their bait and switch tactics.”

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Posted 3 weeks ago

“They keep raising my rights and I never saw it coming and did not put it in the contract… if your expecting a yearly rate you cant trust them and I will never use them again.”

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Posted 3 weeks ago

“I recently made my payment through the call center $108 unit E142 George Rossi, Rochester NY, East Avenue. I did this because the Public Storage app does not allow me to add a payment method. A few days later I received electronic notifications that I had a late payment of $24. I immediately called the property manager and I was told by her that this was because the $108 the call center told me that I owed and I paid via my credit card was $2 short of the actual $110 I should owe (???) and that I had to pay the extra $2 and the $22 late fee. I told her that this was ludicrous and she told me that 'she would speak to her BM'. She has since not gotten back to me. I have two other different grievances (1) the elevating out of order for over a month and (2) carts that were available now never seen and unavailable. I'll be critiquing a Public Storage negatively on Google, contacting the Better Business Bureau about a complaint, probably the NYS attorney generals office and other agencies as to what I'm thinking are poor if not illegal business practices. George Rossi”

Helpful Report

Posted 3 weeks ago

“They are snakes you move in the ask after 4/5 month increase 25-30% and stuff with your stuff I don’t recommend this company plus no live manager must go to screen to talk to someone don’t rent anymore from this company and you neither bad company.”

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Posted 3 weeks ago

“This is a review of Public Storage as a company. Not the specific location. They promised me a monthly rate of $11 a month. The chipper and friendly man that signed me up was a pleasure to speak to. Well I never once paid anything less than $20. I set up autopay and then they pulled $43 from my account every month for the first few months, then bumped it up to $63. I never agreed to pay this. I would have never accepted a 11x5 storage for this price. Public storage stole money from me that I never agreed to. Then when I called to talk to someone about this issue, I was told that they do not do refunds. Zero effort to make this right and reimburse me. This is a shady business. There is no integrity with public storage. I said okay cancel my account because this is a terrible experience, then I receive a text that I’ll be receiving $30 off my next months rent. What next month?? I just canceled! And for the record, $30 reduction in what I’ve been paying would STILL not honor the amount I agreed to in March. Bad business. I would give 0 stars if that was an option.”

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Posted 3 weeks ago

“Mr. Tim a manager in public storage was very approachable and helping me carrying my stuff. Thank you. Highly recommended.”

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Posted 3 weeks ago

“Cindy at public storage is wonderful. She helped me tremendously. She has a great attitude, always a smile on her face. Cindy takes the extra mile to help you!”

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Posted 3 weeks ago

“I started at 138.00 per month and they in a sneaky fashion raised it to 348.00. the last raise went from 254.00 to 348.00. they know how inconvenient it is to move so they feel comfortable screwing people with these raises. I recently downsized from a 10x25 to a 10x20 to go back down to 128.00. instead of adjusting my price humanely they make you move a few hundred feet so they can continue to screw you. Beware they're all about themselves. I was promised and $84 credit when I moved to the smaller one because I had already paid the $300 plus. But the computer wouldn't allow them to do that so I was screwed out of that also. We aren't allowed to probe rates I was told. Beware they're just out to screw you out of every dime that they can!”

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Posted 3 weeks ago

“I have been a Public Storage customer for over 20 years, a few different facilities. Lately, since their attempt to automate everything, the customer service has just fallen off the cliff. The bots are maddening and there are no options for anything outside basic functions, such as account issues, such as account or storage issues. This company has by far the worst customer service I have ever encountered, and I strongly discourage doing business here.”

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Posted 3 weeks ago

“No customer loyalty whatsoever they'll get you in with a cheap rate and they'll keep jacking it up all of the time they couldn't care less about you the person. All they care about is money. Do your best to find another storage place, I can't stand them”

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Posted 4 weeks ago

“I've had my things in the hands of public storage in fuquay varina off highway 55 for more than a year now they've always taken good care of my things and lets me know if there's a problem. They notify me not just once but they repeatedly call my phone and leave emails and text messages to let me know if there's a problem. For example one time I didn't lock my storage unit I just put the lock on this latch was not slid over they locked my unit until I was able to get there and my things were secured. Teresa has always made me feel like she is looking after not only my things but everyone's things. The storage units always smell clean floors are always mopped and cleansers fills the air. I've never seen any trash or bugs or anything that I wouldn't have in my own home near or around my unit. I recently had double paid for my unit because my payment had not went through yet causing me to push the button on my app and pay again.Teresa made sure the right person knew about it and refunded my money right away. It's hard to find good honest people today. It's hard to trust in a world that we live in. I know it seems like a storage unit is nothing to get emotional about but it's everything we own or at least items that are precious to us that we don't have room for. We pay to make sure we can keep those items like everyone else that has a storage unit. We trust that when we leave that it is secure. Every time I stop in to get something or to put something in my storage unit when Teresa's working she always makes me feel welcome. She always is smiling and making me feel like it's going to be okay even if I'm having a bad day. No one likes to move stuff, so I'm usually not feeling so well. After speaking with Teresa a few moments I feel like it's going to be okay and I move on to doing what I have to do. I recently had discovered I had more things I needed to put in my storage unit but I didn't have enough room so I needed a bigger unit. Teresa looked for a week for a unit to open up and as soon as it did she gave me a phone call. I was a few states away but I was able to make it back and move everything into that unit which makes my life a lot easier thank you Teresa.”

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Posted 4 weeks ago

“The Highland Avenue store in Clearwater, FL is an excellent business - especially due to the on-site manager, Myrtie! She is extremely knowledgeable, helpful and supportive. I sometime need assistance as I am fairly old (😊) and she cheerfully helps me with patience and kindness. The place is clean and well maintained.”

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Posted 1 month ago

“It’s so crazy how you get terminated because you had death in the family after you’ve been there for so long giving it to All and then the district manager turns around and lies. But it’s all good. Everything in life happens for a reason.”

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Posted 1 month ago

“In September they told me my credit card was about to expire, no problem, I logged in and updated credit card info. They billed me, and again in October, then November they said I am overdue, I logged in and my autopay had been turned off. They dinged me $40 for overdue, I didn't turn off autopay, now it smells like their crappy software is making them extra money by turning off autopay. Also, they don't have ANY customer support, even if you log in there's nowhere to contact anyone for help. The on-site staff is good, but I should have to drive all the way there to get help with my account.”

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Posted 1 month ago

“I love the was Ms. Trina made sure, I was a happy customer. She always make sure we are good and she go over and above. She is a great Manager.”

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Posted 1 month ago

“Review of Public Storage, 121 N. Houghton Rd., Tucson, AZ We do not recommend this cite as they keep their orange flat bed dollies locked in the office due to renters "stealing" them from the cite. When asked how to obtain the use of one when the office is locked during regular business hours during a week day, the office representative offered no option for contacting them to assist tenant with obtaining one for use in loading/unloading, and then laughed because I wasn't the first person to ask how to remedy this situation. She stated she's there to collect a paycheck and has no control over what happens. Very Disappointed.”

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Posted 1 month ago

“Please DON'T ever use this company! If you are desperate enough please take out the insurance on your property. I called and asked them how is it that my property is covered in dirt and dust like someone has pressure washed the units! Her answer was I don't know, what the hell do you mean you don't know. My belongings were locked and now they are covered in dirt, no apology just well you don't have the insurance. I know this dumb ass woman! She is as dumb as a box of rocks.”

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Posted 1 month ago

“Jamie at 25915 did an amazing and was super helpful with everything I needed and then some”

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Posted 1 month ago

Public Storage is rated 3.4 based on 398 reviews