Public Storage Reviews

Name: Public Storage
Rating: 3.46

3.5 Rating 426 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.5

Based on 426 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service first time there friendly helpful gracious perfect location on the Revere Beach parkway in Everett with a nice back entrance on Chelsea street and a very large garage no worries from inclement weather Alex and Patrice made me feel welcome cheerful kind caring highly recommend switch a nice discount. Paul Akers”

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Posted 2 years ago

“I am still here. I have been a faithful customer for almost 3 years and I have 2 different units in 2 states. I am extremely disappointed that my rates has continued to increase. This last one is crazy ridiculous. I will be removing my stuff as soon as I can this summer. This is bad business. I will never use public storage again due to the rate increases.”

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Posted 3 years ago

“Eva is very professional and very well matter she needs batteries for her golf cart”

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Posted 3 years ago

“In late July of 2021 I rented a storage unit from Public Storage in Lake Worth FL. I was informed by my mover that the rate I was quoted might be short term and that I should inquire about that issue with Public Storage. I was informed by a customer service rep that my rate would not go up in the first six months and after that "if" it went up it would only be a $10-$20 increase. I have recently been informed by Public Storage that my rate is going up $60 a month. Renter Be Ware- If I had known that Public Storage would act in bad faith and lie to me about my rate increase I would not have rented storage space from them. Do not rent from this dishonest and fraudulent company! In addition, Public Storage has purposely created a lack of communication in an effort to delay my payments in an effort to create late payment charges to my account.”

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Posted 3 years ago

“They were unbelievably helpful getting set up👍 They have fun and are very social! This facility is top notch!!”

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Posted 3 years ago

“Very helpful and friendly staff.”

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Posted 3 years ago

“Just paid a $20 fee for making a payment over the phone. Unheard of. This will be my last month using Public Storage a total rip off”

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Posted 3 years ago

“I have been renting space at the Rock Hill, SC location on Red River Road for almost a year. Jerrika assisted me very well. I needed a larger storage and she made the transition very easy. She has wonderful customer service and she is very easy to communicate with. She showed me that she is very caring by giving me a reminder phone call about the space during a very hectic weekend for me. This phone call gave me peace with this transition and I was able to complete my goal and I felt great. She also reminded me of using the app that makes things much easier such as entering and exiting the gate, as well as paying the cost each month. This company is so fortunate to have such a wonderful person to represent them! Thanks Ms J!!!”

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Posted 3 years ago

“This is at property number (24105) and I had the pleasure to deal with Stephenie, she’s a very pleasant and lovely person to deal with she has the patients, she’s is also very respectful and very knowledgeable about what’s going on there and I’m very happy to say you got a great customer service with her… you have a five star employee.”

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Posted 3 years ago

“Went to Public Storage in Columbus and was actually given awesome customer service. This isn't a normal finding in our area. LOL I believe her name was Pam. Great gal! Not many people take being nice as an asset to a company- good to see this company does so!”

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Posted 3 years ago

“Thank you very much Stephanie at Property 24518 Located at 2030 Main Street Brockton Ma. You were a great help for us yesterday, 5Stars A+A+A+A+A+ Regards Ronald Bethoney New England Brass Refinishing Space E386”

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Posted 3 years ago

“Customer service and communication is very good. Issac helped me with various billing questions and helped me avoid paying late fees”

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Posted 3 years ago

“Jerrica in the office in Montgomery ,Tx is very helpful and friendly. Explains all and everything that pertains to the rental.”

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Posted 3 years ago

“Great location friendly service a very clean facility 👍”

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Posted 3 years ago

“Friendly and great service”

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Posted 3 years ago

“Amanda at the Ridge Ave, Concord, NC location was very honest and up front w details of fees and costs. Very pleasant to deal with! Overall great experience!”

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Posted 3 years ago

“Property # 25857 We had a wonderful experience with this facility in Summerfield Fl. Janet & Jolene were so knowledgeable and accommodated with all our needs. They were able to answer all of questions and bent over backwards to take care of us. They certainly are a great asset to your organization.”

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Posted 3 years ago

“Ashley explain everything to us. She’s so patiently help and show us around.”

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Posted 3 years ago

“Jessica has gone above and beyond for me during hard times. She really cares about each individual. Will stay here bc they care.”

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Posted 3 years ago

“Puyallup location 1310 39th ave se. Puyallup,98374. District manager ADAM PEARSON. Contracted for access to the property from 6 am to 9 pm. The gate broke and without proper notice, he restricted access to the property and has terminated my lease. He has violated the contract by not giving me 30 days' notice as per the contract to change the terms of the contract. He has also violated Washington state rental laws by changing the terms of the contract and failing to provide proper notice. His actions have been retaliatory and have left the company open to legal action because they have violated their own lease and contract. Say it with me Adam is unprofessional and is a liability to the company.”

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Posted 3 years ago

Public Storage is rated 3.5 based on 426 reviews