Public Storage Reviews

Name: Public Storage
Rating: 3.46

3.5 Rating 426 Reviews

61 %

of reviewers recommend Public Storage

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3.5

Based on 426 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

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“Jenn Is Very Nice At The Broadband In Frederick Location”

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Posted 4 years ago

“Rene mey moving from Florida to North Carolina a very Breeze easy task thank you”

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Posted 4 years ago

“Working Renee she is one happy gay soul of a woman cheap works great for y'all keep her there”

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Posted 4 years ago

“Your day has been very helpful with me finding a storage unit and getting the right one for me”

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Posted 4 years ago

“Public storage corporation drive indianapolis the worst storage company i have ever used”

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Posted 4 years ago

“I gave been locked out of my unite with no explanation. My bill is auto paid so always paid on time. I gave been calling and leaving messages for 4 days and no return call. At this point I would not recommend the Lynnwood location to any one.”

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Posted 4 years ago

“I wish I could give a -10. Long story short...if you have a problem, there is no real help. Things come up in any business; however, it’s all about how well the company handles things. An issue came up that caused me a series of unfortunate events. An issue that came about due to their negligence. I contacted the Bensalem, PA office. The on site members are nasty and unprofessional. I contacted the regional manager, he was just as unprofessional and uncaring. He took no responsibility and offered no apology or way to remedy the situation. I called customer service they said they could not help. I then called corporate twice but they did not call back. After only two months of rental, the company went up on rent by 15.00. Disgusting”

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Posted 4 years ago

“This experience was very delightful and I would really recommended if your looking for a clean and nice property 6351 Lake Worth Rd Greenacres, FL 33463 go visit .the property manager AJ was very nice and very helpful also very understanding I needed something in my budget and he was able to help me find what I needed.”

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Posted 4 years ago

“I have been with public storage in Brandon for a year and just have to say I really appreciate Jennifer’s customer service. I was in need of some help to questions and Jennifer took her time to find out answers call me back. Jennifer made me feel like a valued customer”

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Posted 4 years ago

“I rented a parking space for my 2012 Toyota Tacoma at the Public Storage facility at 3673 South Redwood Road, West Valley City, Utah, on Aug. 18, 2020. One month later—one month—my wife and daughter went to this Public Storage facility to retrieve the truck and when they arrived discovered that the truck had been broken into, vandalized and had the catalytic converter and oxygen sensor cut out. My wife and daughter were deeply traumatized when they discovered the damage to our vehicle and the drug paraphernalia on the ground beside the truck. They immediately called the police, filed the appropriate report, called AAA and had the truck towed to Mark Miller Toyota for the extensive repair required to make the truck drivable again. The repair bill was $1,471, which was covered by my State Farm comprehensive insurance with the exception of my $100 deductible. I chose this facility because Public Storage is a national company with a good reputation. The information about this particular facility noted “property manager lives on site for added peace of mine.” This “well-lit facility is state-of-the-art and features a sturdy electronic gate with keypad access.” My vehicle didn’t survive 30 days at this state of the art, well-lit facility with a property manager who lived on site. I can’t undo the trauma and grief my wife and daughter experienced after discovering the abominable oversight and security at this poorly run facility. But I can request a refund of the $50.67 I was charged to have my truck vandalized by drug addicts, and the $100 I had to pay toward its repair. I have been told there is no way Public Storage will refund one cent to me. Abominable customer service.”

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Posted 4 years ago

“Trying to write a 5 Star review for Sherry at Public Storage at 233 aerial Rd having a problem doing that so I’m trying this way. Sherry is a very professional person. I don’t know what I would have done without her help. She is to be commended for what she puts forth for all the people she helps nothing is to much for Sherry she goes the mile. Thank you Sherry!!!”

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Posted 4 years ago

“Quite frankly, one of the worst storage companies I've ever had the misfortune of dealing with! Horrible! I should have looked at the reviews on Public Storage before I moved my things in there. IF your reading this and your foolish enough to rent from this company, you can expect a rent increase of 30% - 40% within the first year. EXPECT IT! I contacted Public Storage about this completely excessive rent increase, and all they said was "well, we can always move you into a smaller unit.". They're clever. They'll entice you to move into their units, with a very reasonable rent rate, and once you're moved in, they'll sock it to you. 6 months a massive rent icnrease, and then another increase 6 months later. Folks, stay away from Public Storage like the plague! HORRIBLE company. Owned by a bunch of shyster attorneys, from what I understand.”

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Posted 4 years ago

“Jeanette at public storage on Washington Ave in New Orleans, LA. Has been great and pleasant. She was really nice to me.”

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Posted 4 years ago

“I would like to express my appreciation to Manager of the PSU @ 903 East Algonquin Road, In Arlington Hts., Illinois........she was the first manager to Show concern for me & my Unit. Lawie is a great employee & you need more People Like Lawie.......She Saved me From canceling my Agreement / PSU.......You Should reward Lawie for her excellent customer service! Ben Richards Storage Unit # K- 086”

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Posted 4 years ago

“Very friendly service.”

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Posted 4 years ago

“used to be good, very poor Customer service. Autopay stopped and I could not find out why. I was on the phone for 45 Min until I gave up and had them call me back. They called back 2 hours later and it rings less than once so you have a missed call on your phone because there is no way in Hell you can answer that fast. Now your stuck with the same problem again and the hole Story starts from the top again. If I wouldn't hate moving again I would out of there.”

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Posted 4 years ago

“Was vacating my unit today. Apolonia and Heather were very helpful and made the process so easy. Very clean facility. Will be going back.”

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Posted 4 years ago

“Deceptive and unscrupulous Business Practices. Before signing the agreement I asked multiple times if I was locked in at the rate I signed up for. Which the person confirmed multiple times. Little did I know, hidden in the agreement was a clause that said they can raise it for any reason after 6 months. And keep doing so at their own discretion. They can get away with it since it's a pain to move again so they take advantage of this fact. Next is that if you move out in the beginning of the month they charge you for the whole month. No prorated refund. This company is just GREED and SELF PURPOSE. NEVER trust what they tell you. Will never use them again and will make sure NEVER to recommend them to anyone.”

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Posted 4 years ago

“I've been charged twice in the same day for the 1 month I had my storage unit. Been calling every 48 hours to be sent to voice-mail and nobody has ever once returned one of my calls. The guy at the Gratoit location originally told me he would refund my account but there was nothing written in my account about a refund. I closed my account after 3 weeks and he said AGAIN he would refund it, but once the "account" is closed he can't refund my stolen money. He went ahead and closed it anyway. I have to dispute this with my bank but this place is ran horribly. The office is a joke, call me back. Act like an adult and have a conversation about this thief you have working at the Gratoit location. I will never trust Public Storage again in my life.”

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Posted 4 years ago

“I am shocked, in the middle of a pandemic, the worst unemployment since the Great Depression, the country in a recession, and Public Storage has the audacity to raise rates. Insurance companies, rental companies, utilities are all holding steading (making commitments to do so) or even lowering rates to help people out. Public Storage raises rates. My spouse was laid off, I know many people who have no income except unemployment. Not even so much as an email about challenging times. When I wrote, what did I get back "move to a less expensive unit." This is the epitome of corporate greed Hoboken NJ Public Storage.”

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Posted 4 years ago

Public Storage is rated 3.5 based on 426 reviews