Public Storage Reviews

Name: Public Storage
Rating: 3.50

3.5 Rating 502 Reviews

62 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.5

Based on 502 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 3 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mr. Tim a manager in public storage was very approachable and helping me carrying my stuff. Thank you. Highly recommended.”

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Posted 5 months ago

“Cindy at public storage is wonderful. She helped me tremendously. She has a great attitude, always a smile on her face. Cindy takes the extra mile to help you!”

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Posted 5 months ago

“I've had my things in the hands of public storage in fuquay varina off highway 55 for more than a year now they've always taken good care of my things and lets me know if there's a problem. They notify me not just once but they repeatedly call my phone and leave emails and text messages to let me know if there's a problem. For example one time I didn't lock my storage unit I just put the lock on this latch was not slid over they locked my unit until I was able to get there and my things were secured. Teresa has always made me feel like she is looking after not only my things but everyone's things. The storage units always smell clean floors are always mopped and cleansers fills the air. I've never seen any trash or bugs or anything that I wouldn't have in my own home near or around my unit. I recently had double paid for my unit because my payment had not went through yet causing me to push the button on my app and pay again.Teresa made sure the right person knew about it and refunded my money right away. It's hard to find good honest people today. It's hard to trust in a world that we live in. I know it seems like a storage unit is nothing to get emotional about but it's everything we own or at least items that are precious to us that we don't have room for. We pay to make sure we can keep those items like everyone else that has a storage unit. We trust that when we leave that it is secure. Every time I stop in to get something or to put something in my storage unit when Teresa's working she always makes me feel welcome. She always is smiling and making me feel like it's going to be okay even if I'm having a bad day. No one likes to move stuff, so I'm usually not feeling so well. After speaking with Teresa a few moments I feel like it's going to be okay and I move on to doing what I have to do. I recently had discovered I had more things I needed to put in my storage unit but I didn't have enough room so I needed a bigger unit. Teresa looked for a week for a unit to open up and as soon as it did she gave me a phone call. I was a few states away but I was able to make it back and move everything into that unit which makes my life a lot easier thank you Teresa.”

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Posted 5 months ago

“The Highland Avenue store in Clearwater, FL is an excellent business - especially due to the on-site manager, Myrtie! She is extremely knowledgeable, helpful and supportive. I sometime need assistance as I am fairly old (😊) and she cheerfully helps me with patience and kindness. The place is clean and well maintained.”

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Posted 5 months ago

“I love the was Ms. Trina made sure, I was a happy customer. She always make sure we are good and she go over and above. She is a great Manager.”

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Posted 5 months ago

“Jamie at 25915 did an amazing and was super helpful with everything I needed and then some”

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Posted 5 months ago

“The young lady was very helpful at Ridgely st, nice and made my visit simply and fast”

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Posted 5 months ago

“I rent from Dover Public Storge and when I tell you Liz is the best she is the best….I would give her 10 stars if I could after what she done today…She is amazing”

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Posted 5 months ago

“I reserved a covered parking space and it was too tight to park my trailer so I spoke with the rep and she was very polite, accommodating and knowledgeable. She took her time to find a space more suitable for my needs. I say this to say that rose from the Jersey village facility was a great help and very professional, I would recommend that location without hesitation! Ty Rose!”

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Posted 5 months ago

“OMISHA DID A FANTASTIC JOB 👏 I REALLY APPRECIATE HER SERVICE”

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Posted 6 months ago

“Elkridge- Shelia Ms. Shelia was very attentive, warm and very courteous. She explained very well my end of terms with my lease. My experience with her made my day and I was very much pleased with her customer service!!”

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Posted 6 months ago

“Ryan in Wayne is great very helpful!”

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Posted 6 months ago

“Eyuel at the Public Storage facility at 5420 Randolph Road in Rockville, MD is super professional and efficient. He has been unfailingly polite and helpful, going above and beyond to make my experience a good one. Much appreciation for this valuable employee!”

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Posted 6 months ago

“The manager Kenny at your location @ 4965 Gender Rd in Canal Winchester was very pleasant and very informative.”

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Posted 6 months ago

“Tasha is amazing, she goes out of her with way with customer service! And helping me find the best deals. I love you guys!”

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Posted 6 months ago

“The assistant Dina was very attentive and explained all the benefits and details of renting a space. Very friendly, good treatment and service.”

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Posted 6 months ago

“Amazing experience very professional top staff Kristine thank you !!”

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Posted 6 months ago

“Although I was initially really frustrated because of the lack of guidance and the online payment feature wasn't working meeting Stony at the Chanhassen MN location made up for all of it. Public Storage!! You should know how lucky you are to have an employee like Stony. He is genuinely, a customer service expert, he should be training employees not just for Public Storage but all businesses. Like I said I was having issues with the online process, he noticed that I didn't complete it and didn't want me to miss the $1 special so he moved my reservation so I wouldn't lose the opportunity. I can't tell you how much that helped me. I am in my broke af season so I greatly appreciate him taking the initiative to do that for me. I am brand new to Public Storage, he explained everything, so thoroughly and concise I felt like I had a unit there forever. He really is a remarkable individual and you should make sure you don't lose him.”

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Posted 6 months ago

“Sam , has GREAT customer service. Has helped more than we ask for she deserves more then 5 for sure Thank you Sam for everything you helped us with”

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Posted 7 months ago

“This review is for the Tully road location very great customer service that I have ever experienced really clean location and your staff is always ready to help in anyway possible”

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Posted 7 months ago

Public Storage is rated 3.5 based on 502 reviews