Public Storage Reviews

Name: Public Storage
Rating: 3.50

3.5 Rating 502 Reviews

62 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.5

Based on 502 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 3 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Public storage Marietta 895 Cobb pwky was clean staff friendly and professional very impressed and I will recommend public storage to friends and family. Thank y'all”

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Posted 8 months ago

“Ms. T at the Longpoint location is the VERY BEST!!! She really go over & beyond to make sure u have the best experience with them... I've never meet someone so sweet n kind n always in a great mood!!! She will stay on u n keep u posted with everything u need!!! She is truly GOD sent!!! Y'all come check them out on Longpoint, u will love the help she gives, make u feel like family!!! THANK U SO MUCH FOR ALL UR HELP MS.T”

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Posted 8 months ago

“Savage MN Angie was extremely sweet and helpful! I recommend this place 110% Great customer service very clean and extremely nice for the price!”

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Posted 9 months ago

“Debbie in Bolingbrook was very helpful with assisting me very nice Thanks!”

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Posted 9 months ago

“Tracy was amazing and so accommodating.. answered all my questions..”

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Posted 9 months ago

“every time i come to the office gaby treats me very kind. she explains every thing very well. love coming to parthenia to fix all her damaged units.”

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Posted 9 months ago

“One of their employee name Kevin. He has excellent customer service. At the one at 5556 Tuxedo Rd.”

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Posted 9 months ago

“So helped a friend move some items in her storage unit. The representative “Brenda”, was very polite. Early in the morning on a Monday. With great customer service, guidance and willingness to assist in any way needed. Many Blessings Brenda!!!!”

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Posted 9 months ago

“The manager Trena at the Rockwall location helped me with my account in a confusing I encountered and was very professional and tentative to my questions. I really appreciate customer service support as she has helped me with. Thanks Trena”

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Posted 9 months ago

“Janet is a superstar she is the most excellent Msnager and customer service gal under high duress she has an amazing attention to detail for each client ! Hands down she should be training other managers ! Got us settled where no one else could ! Janet has a wonderful attitude and is highly efficient ! Thank you Janet bringing all my business here !”

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Posted 9 months ago

“Steve at the Skokie, Illinois Public Storage is the most dedicated representative of the company. He always shows a sincere interest in the customer, a patient and pleasant disposition, and is thorough in his explanations and assistance.”

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Posted 9 months ago

“This review is for Donald Finch at the Dawson Blvd in Norcross Georgia. Thank you for your patience in explaining and showing us the different units.”

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Posted 9 months ago

“This review is for Gabby the manager at the Northridge office off Parthenia. My wife and I had a really positive experience renting from this place. The manager, Gabby, was so great to work with when we got our unit. Surprisingly, my wife and I ended up having some really meaningful conversations with Gabby. Not only is she incredibly professional, funny, and knowledgeable, but she also puts you at ease knowing she's running things. One day, I went in to pay my bill and somehow the topic of cancer came up. Gabby shared that she herself is a four-time cancer survivor. I was blown away because my mother-in-law was currently dealing with cancer, and I had seen firsthand what my own mother went through before she passed in 2005 from lung cancer. I mentioned to Gabby about my mother-in-law's situation. You'll never guess what Gabby did next - she reached under the counter and pulled out some tea packets she keeps for just such occasions. She handed them to me to take home, saying they may help my mother-in-law fight the cancer. I have to admit, I got a little choked up. It was such a kind gesture. My mother-in-law went back for testing and amazingly, the cancer was gone. We still can't believe it. Gabby truly deserves some kind of recognition for being a manager who goes above and beyond for people. She really does go out of her way to help. Thank you so much, Gabby, for everything you do. You're really making a difference.”

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Posted 9 months ago

“Very reasonable prices for a climate controlled unit. Everything was as expected and the Move was streamlined. No problems whatsoever.”

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Posted 9 months ago

“Tim the property manager in Brighton CO has been beyond helpful and polite each and every time I have asked him for assistance. The property is always nice and clean and easy to access. Thank you Tim for all you do!!”

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Posted 9 months ago

“I had the pleasure to work with Melody at 2399 Finley in Lombard. Melody was very helpful and knowledgeable about what I needed. If I ever need to use PS again I would make sure to work with Melody again.”

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Posted 10 months ago

“Oh how wonderful Ms. Susan was at the location 7895 Riverfall Drive Dallas Tx, 75230 I mean she was as sweet as she can be she understands that My Rent was high due to my Storage Unit having it for a year now. She was able to help me out and I understood everything on why it was increased She help lower it I really Appreciate You Ms. Susan God Bless you❤️🥰🙏🏾🤝🏾”

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Posted 10 months ago

“I recently contacted the storage facility in College Park, Maryland, and I enjoyed speaking with Akena. She was incredibly helpful and went out of her way to assist me. Akena's friendly and professional demeanor made the experience very positive, and I was impressed by her commitment to excellent customer service. I wholeheartedly recommend Akena for her outstanding assistance and commendable attitude.it”

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Posted 10 months ago

“Peggy was wonderful in helping us today get second person in account. Tom was fabulous and answered my many questions when I got the storage locker last week. They both helped everything go smoothly. Thank you both at Stillwater, MN location.”

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Posted 10 months ago

“Today, I visited Public Storage at 1020 N McCarran Blvd, Reno, NV 89512. I wanted to inspect my unit and add a lock to my unit. I had the wonderful experience of meeting and working with Nay. My storage room door was hard for me to raise. Nay is very respectful, supportive, amd professional. Nay was able to find me another roll up door unit and got me transferred to the new unit. Moving is hard and stressful. However, Nay gave me a piece of my. Immediately, I felt less stress amd could continue with my moving plans. Previously, I have rented from Public Storage. Thank you Nay for being a part of the excellent Public Service TEAM.”

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Posted 10 months ago

Public Storage is rated 3.5 based on 502 reviews