Public Storage Reviews

Name: Public Storage
Rating: 3.46

3.5 Rating 426 Reviews

61 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.5

Based on 426 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

1-800-688-8057

Write Your review

Tell us how Public Storage made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Public Storage 1 star review on 12th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HORRIBLE STORAGE FACILITY. LOOK ELSEWHERE !”

Helpful Report

Posted 1 year ago

“I reserve a public storage in Frisco, TX online and called in to get assistance, because I never got the email or text to confirm, my reservation. Found out they had the wrong email address. I did go into the place to make sure my reservation was indeed intact and met Jonna who was the best Informative and one of the nicest women I ever met. She was very thorough with information on my reservation and made me feel relieved and fine that I was in good hands. Thank you so much Jonna for all your help we wish that there was more people like you. Denise”

Helpful Report

Posted 1 year ago

“They have astronomical rent increases. Mine went up $75 from one month to the next. No warnings, just a notification that your new monthly payment is $375 instead of $300. It started at $245 and went up slowly first, but last increase is ridiculous. Employees on site have to power to change and when you call corporate they say that they can raise the rent to market rates anytime. oddly enough you can go online and rent the same unit for $245.”

Helpful Report

Posted 1 year ago

“Sharon has been incredibly helpful getting my foster kid set up with a unit that is perfect for his needs. Without even asking him about it, she found the lowest monthly rate possible. A $20 savings doesn't seem like much but to a kid trying to get on his own, it's huge. Thank you, Sharon! I can't say enough good about her kindness.”

Helpful Report

Posted 1 year ago

“I have a unit at 6654 Dorchester Road. The storage customer service individual person is very courteous, patience, knowledgeable, and assist where is needed. When you find someone like that It's a blessing. In life time today it means a lot.The office is kept very neat and clean. All displays for purchase is clearly displayed with prices. I would like to thank you for making me welcome. Although I am paying for a unit the qualities are valued.”

Helpful Report

Posted 1 year ago

“Within 4 months of renting space at Public Storage in Excelsior, Minnesota, we got a notice telling us they are raising our rates by 40%. Before I signed on with them, I asked if they were going to "bait and switch" with a higher rate in a few months. "Oh no, we wouldn't do that."”

Helpful Report

Posted 1 year ago

“My customer service experience was excellent. Eunique was exceptional. She had nothing available but was still able to help me acquire a storage unit for my items, at a price that was reasonable. Thx Eunique”

Helpful Report

Posted 1 year ago

“They did a bait and switch and raised my rent twice in 10 months. I am paying $200 more than what I signed. They do not answer calls or respond to emails”

Helpful Report

Posted 1 year ago

“Worst place ever”

Helpful Report

Posted 1 year ago

“I have a current storage unit at PUBLIC STORAGE located at 290 Southampton Street, Boston, MA. I sold a home and closed another with no current place to store my "treasures". The PUBLIC STORAGE above is close to my home and located off Route 93 in Boston. I was certainly lucky to find this PS location. First the office staff, Lisa & Tianna have been awesome, helpful, friendly, very personable and helping me with my move in, rearrangements after closing one storage unit to a larger one, and any issues with the parent company. They know me and my 4 legged pooch Olivia by name. They were knowledgeable with the rental as I rented two spaces initially until I could sell and remove some of my possessions to store in one large unit. I couldn't appreciate them more as this was a big issue for to sell and store these long owned vintage items. The company couldn't have a more superior team overseeing this location. I would recommend this l9ocation for any needs such as mine or even seasonal turnover. Marcia & Olivia”

Helpful Report

Posted 1 year ago

“Gentleman named Damien has been the biggest help in the world. Are you guys are lucky to have him”

Helpful Report

Posted 1 year ago

“The rental was great from day one to today I had to move out super easy and the guys are the real best in lake worth Fl on military Rd Thanks very much for your great work !!!”

Helpful Report

Posted 1 year ago

“Public storage is a scam and does not care about its customers. I am speaking specifically about the business in Matthews, North Carolina. They give you a decent rate for a few months then jack up the price on the unit. I ended up paying more than double in a very short time. After traveling 14 hours to retrieve my belongings for the last time I couldn’t access my pod. I had no outstanding bill but my gate code was not working. I called customer service they told me to go to the main office which I did and although the the sign in the window said open the door was locked and no one was there. I called the number and did get ahold of a manager but was told that an appointment needed to be made because they did not have employees to work and were short staffed. There was no communication about this whatsoever and I wasted a lot of time driving down to get my stuff after not wanting to pay their ridiculous prices anymore. I requested that someone come down to allow me in to my unit WHICH WAS DURING OFFICE HOURS AND WAS REFUSED and told I need to make an appointment. SAVE YOUR MONEY AND FIND A PLACE THATS NOT A SCAM!”

Helpful Report

Posted 1 year ago

“Tommie is good god sent help me all my problems moving into my storage thanks Tommie”

Helpful Report

Posted 1 year ago

“Watch your back. Public Storage raised our monthly rental by 95% over the course of 2 years (Aug.2020-Aug.2022)!! And it was not a teaser rate to begin with - $221/mo. for a 10x15 unit went up to $431 in a series of steep increases. The local manager was very nice but has no control at all over pricing. And to rub our noses in it, we were directed to talk to their "We Care" team. Ironic name or just giving the finger to the customer? I say we/our above because the rental was for a small, local nonprofit organization displaced by the pandemic. We found much cheaper rental space elsewhere. We are OUT OF THERE and will NEVER approach this company again. Sadly, this industry is unregulated, so predatory pricing is legal, if unethical.”

Helpful Report

Posted 1 year ago

“This company is a complete scam. You'll only pay advertised rate for a few months and then they'll raise it a hundred or more dollars. Avoid them or short term use only.”

Helpful Report

Posted 1 year ago

“To me public storage is overpriced for a 10x10 I pay $307 and the one that used to help me all the time Reta who was so helpful they got rid of her I don't know if she was fired or what happened but these businesses they get people in there that are helpful and kind and compassionate and then they get rid of them why is that”

Helpful Report

Posted 1 year ago

“Excellent customer service at your 5341 N. Hamilton Rd., Columbus, OH location. Tina was a great help with everything!! Thanks again”

Helpful Report

Posted 1 year ago

“Raised monthly rate from $127/month to $156/month after a few months. Then found out online same size unit same location renting for only $68/month. Asked to get this rate but told me I had to rent a new unit and then move everything. I did but this ridiculous. The told my rental price will go up in a few months for the new unit. No way to lock in rates for at least a year. Doesn’t make sense.”

Helpful Report

Posted 1 year ago

“Thanks to w wonderful employee at the Public Storage in 4093 New Castle Ave, in DE she really made my day which started out to be a mess. She was so helpful and because of her my day ended off much better. Sorry i didnt catch her name.”

Helpful Report

Posted 2 years ago

Public Storage is rated 3.5 based on 426 reviews