Public Storage Reviews

Name: Public Storage
Rating: 3.52

3.5 Rating 507 Reviews

62 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.5

Based on 507 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 3 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the pleasure to work with Melody at 2399 Finley in Lombard. Melody was very helpful and knowledgeable about what I needed. If I ever need to use PS again I would make sure to work with Melody again.”

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Posted 10 months ago

“Oh how wonderful Ms. Susan was at the location 7895 Riverfall Drive Dallas Tx, 75230 I mean she was as sweet as she can be she understands that My Rent was high due to my Storage Unit having it for a year now. She was able to help me out and I understood everything on why it was increased She help lower it I really Appreciate You Ms. Susan God Bless you❤️🥰🙏🏾🤝🏾”

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Posted 10 months ago

“I recently contacted the storage facility in College Park, Maryland, and I enjoyed speaking with Akena. She was incredibly helpful and went out of her way to assist me. Akena's friendly and professional demeanor made the experience very positive, and I was impressed by her commitment to excellent customer service. I wholeheartedly recommend Akena for her outstanding assistance and commendable attitude.it”

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Posted 10 months ago

“Peggy was wonderful in helping us today get second person in account. Tom was fabulous and answered my many questions when I got the storage locker last week. They both helped everything go smoothly. Thank you both at Stillwater, MN location.”

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Posted 10 months ago

“Today, I visited Public Storage at 1020 N McCarran Blvd, Reno, NV 89512. I wanted to inspect my unit and add a lock to my unit. I had the wonderful experience of meeting and working with Nay. My storage room door was hard for me to raise. Nay is very respectful, supportive, amd professional. Nay was able to find me another roll up door unit and got me transferred to the new unit. Moving is hard and stressful. However, Nay gave me a piece of my. Immediately, I felt less stress amd could continue with my moving plans. Previously, I have rented from Public Storage. Thank you Nay for being a part of the excellent Public Service TEAM.”

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Posted 10 months ago

“Peggy is very helpful and friendly. It was very organized. 13465 Fenway Blvd Circle N Hugo, MN 55038”

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Posted 10 months ago

“Sondra and her coworkers were very helpful and friendly/courteous at 10410 NW hywy. Issues that we had were resolved quickly. Thank you so much!”

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Posted 10 months ago

“I HAVE BEEN A 3 YEAR CUSTOMER HERE AT TARA BLVD MS.TRINA CUSTOMERS SERVICES IS EXCELLENT AND HELPFUL AND KINDFUL”

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Posted 10 months ago

“Ms Ling was extremely helpful and had great customer service.”

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Posted 10 months ago

“I've been a customer at the 9201 E. Tanque Verde Rd in Tucson location for several years. I recently moved to a larger unit in the same location. The manager, Laci, was very helpful in getting this move set up. She explained everything in detail and made sure I was comfortable with the whole process. She is a great employee for you. I hope she stays a long time. I would recommend this location to anybody needing storage.”

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Posted 10 months ago

“I have a storage unit at Public Storage located at 4409 Summer Avenue, Memphis, TN. I recently discovered that there was a leak from the ceiling which had ruined my mattress and headboard, which was right underneath it. From the beginning of reporting it to public storage personnel to solving the problem, Tabitha, Demetrious and Aiesha were considerate, supportive, and efficient; I cannot say enough how much they helped, and how courteous they were to me during what could have been a very bad situation for me. I would recommend this storage facility highly. Suzanne Lea”

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Posted 10 months ago

“I stoped in to the Academy road facility and spoke with Ron. He was very helpful professional and helpful answered all my questions. I would recommend this facility To anyone who was looking for storage.”

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Posted 10 months ago

“5/31/24 8324 Gunn Hwy,Florida 33636 The staff was courteous, and accommodating. I recommend this storage to all. The place is kept well”

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Posted 10 months ago

“Public storage in Irvine on Cowan Street Christina was beyond magnificent what a wonderful place and these people are Lifesavers thank you so much Christina at Public Storage she was there that day she said that wasn't her regular store but she was so amazing”

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Posted 10 months ago

“Brick New Jersey facility, Someone broke our lock, spoke to Kym and she got the lock cut off and a temporary lock put on and then came to the unit to remove it so we could get in and put our lock on. Again Kym was grat to work with. Len Minkler”

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Posted 11 months ago

“Stacey at Publix Storage Caribou Court was phenomenal. She was resourceful, respectful, and incredibly helpful during a stressful time. We really appreciated her good humor and support!”

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Posted 11 months ago

“I was distraught and very irritable when I went into 4875 S.Mccarrran public storage when I was greeted by Jenea. Jenea did not go into her greetings she was genuinely concerned about my well being which is very human and touching amidst our lower society members. I explained my dilemma and I was directed back to the scriptures for guidance which I needed. In short we need more people like Jenea.”

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Posted 11 months ago

“The customer service at the Caribou location Stacy provides a very good guide for me to create a new account there. She also provides suggestions from the customer's point of view and actually showed me the actual stoage location.”

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Posted 11 months ago

“Nicole working the Riverchase Public Storage this morning was exceptionally kind, knowledgeable, and SUPER patient with my elderly mother! My Mom came in frustrated and acting quite ugly and Nicole calmed her down and was BEYOND wonderful!!! Give her a raise!!”

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Posted 11 months ago

“Jessica at the 6704 Ritchie Hwy, Glen Burnie location was extremely helpful and friendly on the phone today! Excellent customer service!”

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Posted 11 months ago

Public Storage is rated 3.5 based on 507 reviews