Public Storage Reviews

Name: Public Storage
Rating: 3.50

3.5 Rating 502 Reviews

62 %

of reviewers recommend Public Storage

Company Reviews

Questions

Metrics

3.5

Based on 502 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Phone:

1-800-688-8057

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Public Storage 3 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Siblings is awesome she takes great care of me every time I come in.”

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Posted 1 day ago

“Najalie at store 08427 was wonderful. She was very helpful and spent time showing me the different storage units and was very knowledgeable about the property. I rented from Public Storage in the past and rented from them again.”

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Posted 1 day ago

“I just would like to thank Sarah for assisting me to with my unit today and the transfer, she made sure I understood everything. Thank again for making my a a little easier.”

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Posted 1 day ago

“I rented storage space at the Public Storage at 10018 Spanish Isles in Boca Raton. The manager there, Erica was very helpful both on moving in and moving out of space. I would recommend seeing Erica if you’re looking for storage space.”

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Posted 1 week ago

“Bill at the Trinity Blvd location was so easy to work with and very helpful. Answer all the 1000 questions I asked with a smile on his face. Thank you bill for your help!”

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Posted 1 week ago

“Elliott was very helpful with the confusion generated a one-day change in the rental period.”

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Posted 1 week ago

“Thank you Paris for being a great sport and helping me you really mad a difference and savi g me alot of time they need more people like you at different places thanks a bunch”

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Posted 2 weeks ago

“Tammy Rapplean was very helpful and I found the experience easy and cost efficient. Would recommend to all of my clients, friends and family.”

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Posted 2 weeks ago

“Mia and the Mgr were very helpful in the move in process The only thing I’ll say they keep the temp of the A/C at 80’ in the building I thought it would be a little cooler in S Fla unit Everything else was flawless RL”

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Posted 3 weeks ago

“Lisa at 290 Southampton Street is the best. Always helpful. Always super nice to work with, a very good crew.”

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Posted 3 weeks ago

“At 2801 Hullsmith Rd Houston Texas I just recently rented a storage unit and I have been very pleased with the unit thanks to Valerie who was very helpful with everything. She explained everything step by step and made sure we had the correct information on how to get in the gate and lock our unit properly. Valerie is truly a jewel and showed us great customer service.”

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Posted 3 weeks ago

“I had an excellent experience with Public Storage on Green spring Drive in Cockeysville, MD.”

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Posted 3 weeks ago

“Pm carefully helped me in doing rental”

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Posted 3 weeks ago

“I’ve been very happy with my unit at 5900 Lakehurst Drive. Perfect size and stays dry. The staff, Jean and Bailey, couldn’t be more pleasant, and they’ll go the extra mile, leaving the customer feeling truly cared for.”

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Posted 3 weeks ago

“Alley was great along with Stephanie on switching units been prompt on calling back and answering questions good attitude on phone and very helpful at the emmerton road in Belair MD thank you for making it easy and good attitude”

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Posted 3 weeks ago

“Peg is awesome at Public Storage and has really really helped me out today! ⭐️⭐️⭐️⭐️⭐️”

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Posted 3 weeks ago

“At 3150 Pioneer Parkway, Arlington, Texas Manager Aixa has changed my mind totally about Public Storage. For the approximately 6 years I have had this unit in Arlington, for 5 of those years, the customer service there has been awful. The main issue was leaving messages and no one responding...ever. So a month ago our banking account was hacked and we needed to postpone a payment for a week or so. I tried calling over and over for days with no response. Finally after manipulating the corporate office customer service, I received a call from Aixa. Not only was she kind, responsive, and considerate, but she was honest and did everything she said she would try to do and more. Exceptional employee......”

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Posted 1 month ago

“Was at the speedway public storage and a very nice young man assisted me. He said his name was Jason Davis. He was cleaning up the grounds and ask if I needed anything”

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Posted 1 month ago

“Very good customer service 7501 baker blvd Richland hills tx 76118”

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Posted 1 month ago

“Courtney was very knowledgeable and polite when answering all of my questions.”

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Posted 1 month ago

Public Storage is rated 3.5 based on 502 reviews