Puckator Reviews

Name: Puckator
Address: Lowman WorksEast Taphouse, Liskeard
Rating: 4.69

4.7 Rating 1,326 Reviews

93 %

of reviewers recommend Puckator

Company Reviews

Questions

Metrics

4.7

Based on 1,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0116969

Email:

customerservices@puckator.co.uk

Location:

Lowman WorksEast Taphouse
Liskeard
PL14 4NQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No complaints”

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Posted 8 years ago

“delivery good but quality of some of the goods was poor and will probably end up in the sale”

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Posted 8 years ago

Hi Sue I am very sorry that you have had some problems with the quality of some of our products. As you can see, the majority of our reviews are 5 stars and product quality is often mentioned as one of the reasons we receive mostly 5 star feedback. Clearly on this occasion something has gone wrong. Can I ask that you immediately contact our customer services department so we can get to the bottom of what has happened and replace the goods that are deemed poor quality. Apologies again for the inconvenience. Regards Matthew

Posted 8 years ago

“Have been ordering for a while now, packaging could be better, however, any breakages are immediately sent out with new to replace.”

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Posted 8 years ago

Hi Joanne I am sorry that you have had a problem with the packing on this order, I have forwarded your comments to the warehouse manager so he can look into the situation further. Apologies again for any inconvenience caused. Regards Matthew

Posted 8 years ago

“Excellent in every way”

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Posted 8 years ago

“Overall, the products I ordered seem excellent quality and therefore good value for money. Shall be back for more - providing they sell well! Very satisfied with the delivery too - items were well packed and arrived when they said they would. Thanks.”

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Posted 8 years ago

“Good quality low priced items. exceptional customer service and communication in all levels. Would highly recommend”

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Posted 8 years ago

“Good selection of items. Helpful staff and very speedy service”

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Posted 8 years ago

“Ordering was very easy, delivery was within a decent timescale. A couple of the items were damaged on arrival, contacted the company with a list of what was damaged, had to send them pictures of the damaged items which is fair enough to be honest and a refund was issued the same day. Only criticism i do have is regarding the delivery company rather than Pukator. The day my delivery was due to be delivered i was not going to be in so i filled in the leave with a neighbor section requesting they leave the parcel 5 doors down, my friend stayed in the whole time slot they had given me waiting for the parcel to arrive. I receive an text/email off the delivery company saying that they had delivered to my next door neighbor, no explanation why they delivered to a different address than the one requested. The reason i didn't want it going to my next door neighbor was that they are both elderly and one is quite ill so i didn't want them being disturbed with my parcel when my friend 5 doors down said she would wait for it, so all in all the delivery driver/company wasted my friends time and disturbed my ill neighbor, they shouldn't have you request an alternative address if their just going to ignore it and drop your parcel where they want instead.”

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Posted 8 years ago

“Very nice quality on all the items. Good pricing. Fast shipping and over all great service. I will continue to reorder from you. Thank you”

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Posted 8 years ago

“good quality products and excellent service”

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Posted 8 years ago

“Excellent service goods arrived very quickly. Products as good as expected. Will certainly place more orders. Well done to all your staff.”

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Posted 8 years ago

“Love your dragons but wish the smoking dragons were in stock”

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Posted 8 years ago

“Poor quality”

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Posted 8 years ago

Dear Brina I am so sorry that you felt that some of the goods you received from us were poor quality, as you can see from our majority 5 star feedback and hundreds of positive comments about our product quality, this is very unusual. Please can you urgently get back to us with exactly what the issues were, so we can rectify them for you. We really do value our products quality, and would not like to think of even a single customer been in a situation where they are not 100% satisfied. Regards Matthew

Posted 8 years ago

“Excellent products, very fast and helpful service, always kept informed on how they are dealing with your order and what stage it is at. Perfect company to work with.”

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Posted 8 years ago

“Orders are always despatched quickly and before estimated time, delivery is always within 24hrs of despatch, Stock is always being updated with fantastic new lines, prices are really next to none, fantastic company I am extremely pleased I came across Puckator when setting up my business, couldn't of ever asked anymore of them, they truly care about their customers”

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Posted 8 years ago

“Please with products and delivery”

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Posted 8 years ago

“Good variety of affordable gifts, easy to use web site, friendly staff and delivery swift too.”

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Posted 8 years ago

“Placed my first order recently. I am very pleased with the quality of the goods I purchased and will be buying on a regular basis regards steve (bogeye jo's)”

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Posted 8 years ago

“Always very pleased with products and speed of delivery. Quality of goods is of highest standards. Thank you”

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Posted 8 years ago

“Very pleased with items,well packed , will order again”

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Posted 8 years ago

Puckator is rated 4.7 based on 1,326 reviews