Puckator Reviews

Name: Puckator
Address: Lowman WorksEast Taphouse, Liskeard
Rating: 4.69

4.7 Rating 1,326 Reviews

93 %

of reviewers recommend Puckator

Company Reviews

Questions

Metrics

4.7

Based on 1,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0116969

Email:

customerservices@puckator.co.uk

Location:

Lowman WorksEast Taphouse
Liskeard
PL14 4NQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant.”

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Posted 7 years ago

“great service, prompt delivery”

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Posted 7 years ago

“Easy to deal with and use Dpd delivery which give you an hour delivery slot so not waiting around all day for it.”

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Posted 7 years ago

“Processed my order that day so that I received it the next day. Well packaged, no breakages.”

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Posted 7 years ago

“Need more items relevant to what we sell, more viking stuff, more green man stuff more wooden stuff, toy swords and shields. .. a lower minimum order too”

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Posted 7 years ago

“Excellent customer service and excellent delivery time My clocks work and keep time perfectly Single item packaging could be better but all in all very satisfied”

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Posted 7 years ago

“Good selection. Wish items weren't out of stock so often. Bring back glass diamonds ....”

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Posted 7 years ago

“Very fast delivery”

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Posted 7 years ago

“Good transaction and lovely items. Exactly as described. Items did not arrive broken this time despite there still being a poor packaging situation. Courier also commented on this stating box is not strong enough to handle the weight. My package weighed 27.12kgs but Puckator packed it in a 2-ply corrugated box that can only hold a maximum weight of 6.5kgs. Minimal bubble wrap was used to protect my items. The company prefer to use shredded cardboard box which doesn't protect your items as a previous order arrived damaged twice. If Puckator improves how they pack items when they charge £9.99 for delivery, they would then get a 5* rating from me. Despite this they did read my comments regarding delivery as at least they used fragile tape on the box as my order was bath bombs and bone china mugs.”

Helpful Report

Posted 7 years ago

Hi Lindsey Thank you for your feedback. We really do appreciate all the comments and feedback that we receive from our customers . Puckator takes all feedback very serious to ensure that our customers are happy with the service and products they receive so thank you for bringing this to our attention. I will be forwarding all of your comments to our warehouse manager and packing department to look in to and deal with this accordingly. Thank you once again for bringing to our attention and if you have any more issues or queries please feel free to contact our customer service team. Kind Regards Kerrie

Posted 7 years ago

“The bags I ordered were just what I wanted, super fast delivery, I would recommend this company 100%”

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Posted 7 years ago

“Well, great deal of interesting products. Yet, I wasn't happy of the shape the package looked when it was delivered to Romania. We have a lot of European suppliers, but we've always got packages that looked good and no products were damaged. This wasn't the case with Puckator now. How am I supposed a Lisa Parker mug with a broken carton box, for example? And not being able to choose color/style/etc for the products that come in various options is another problem...”

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Posted 7 years ago

Hello, I am extremely sorry to here that you have some issues with damages and the condition in which your order has arrived. I can assure you that it is always our aim to ensure that all customers receive there delivery in a perfect condition however due to the nature of our products breakages can sometimes happen during transit. One of our customer service advisors will be in contact with you shortly to get some more information regarding the matter to ensure that we solve this for you as quickly as possible. Once again my sincere apologies for this inconvenience Kind Regards Kerrie

Posted 7 years ago

“When speaking to staff found them helpful. Order came on time and quickly. Price of product good. However, as I spent over £100 (minimum order) which is acceptable think that a carriage charge should not be levied when spending this amount”

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Posted 7 years ago

“Prompt delivery, goods were very nice to sell.”

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Posted 7 years ago

“Fantastic service,everything packaged well and fast delivery”

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Posted 7 years ago

“great products, great prices”

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Posted 7 years ago

“Thank you!”

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Posted 7 years ago

“Login in to Puckator is a nightmare. I had to phone to get a new password. Unfortunately you don't seem to be holding a stock of the 'OWL' items and as this is what we sell it is very disappointing. Some of our best selling items the polka dot collection you seem to have stopped also the Owl notepads, cloth bags, stickers etc all in owl designs are no longer available.”

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Posted 7 years ago

Hi Barbara, Thank you for your feedback, I am sorry you have had an issue logging in, I will pass your feedback onto our IT department and make sure that the system is working correctly. Our customer service team are always happy to assist with any questions or queries over the phone so if you have any further issues online please give us a call again and we will be happy to help. In regards to the owl lines, we still have a selection of owl items in our owl category on the website, but I will also pass your comments onto our buying department as they welcome customer feedback regarding products and ranges. If you have any further questions or queries please do not hesitate to contact our customer service team. Kind regards Louise

Posted 7 years ago

“Professional and customer service was great. I had a large order and it was delivered in one week. I will recommend and use Puckator again. Thank you!”

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Posted 7 years ago

“Such an easy transaction. I had a VAT enquiry and it was sorted instantly. Great customer service polite and very helpful. I'm very pleased to give Puckator my business.”

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Posted 7 years ago

“I had a VAT inquiry. Sorted instantly. Great service. Easy and helpful.”

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Posted 7 years ago

Puckator is rated 4.7 based on 1,326 reviews