Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.46

4.5 Rating 1,419 Reviews

86 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 1,419 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 5 star review on 16th April 2025

Keith Strachan

Purple Parking 1 star review on 14th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rang as advised, then took 35 minutes before the car arrived. Customer service was terrible, what is the point of giving flight details if the car is not ready on arrival. Will not be booking again through purple parking.”

Helpful Report

Posted 3 months ago

“My car reg wasn't sent to the parking when I'd updated it a long time before. The parking wasn't great either. Too many cars and no spaces took ages to find one. Overbooked.”

Helpful Report

Posted 3 months ago

“Awful directions - told me to use teh app which only had a GPS Lat & Lon numbers with no indication of which floor; no customer support until 9am - our flight was early morning; took out insurance for delayed return (which happened) and yet was charged to collect my car and now have the hassle of having to reclaim the money. Overall somewhere between awful and diabolically bad.”

Helpful Report

Posted 3 months ago

“i booked and paid for a transfer from drop off to the terminal in 7 mins. I had to wait for the bus to be full and then the transfer itself took 30 mins as we went via all the terminals. This was exactly the same for the return trip. I could have been halfway home by the time we arrived at purple parking. Please explain what the higher paid amount was for? Felt completely ripped off, will not be using them again.”

Helpful Report

Posted 3 months ago

“On the surface most of this service went well; it was easy to find, park, and catch the transfers. However, I returned very late at night and didn't check my car over until I was home and it was daylight. I was beyond annoyed to find that my wheel had been badly kerbed, see attached photo. Having read other 1 star reviews I can see this is not an uncommon complaint, and I will not use this company again.”

Purple Parking 1 star review on 6th January 2025

Helpful Report

Posted 3 months ago

“Paid for prepaid parking, went on my holiday and when I finished I was charged for parking. I called the help desk and was told that I had to pay their parking and try and get a refund for my prepaid parking. So far no one has replied to my messages and when I tried to cancel it because no one was replying, I got a message saying I can ot cancel after the date of booking. I am so frustrated as I am now out hundreds of pounds and had additional stress to deal with.”

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Posted 3 months ago

“£10 for 12 mons late”

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Posted 3 months ago

“Wing mirror cap has scratches after your parking”

Helpful Report

Posted 3 months ago

“The bus took an hour to pick us up from T5, and they did not pick up the phone to confirm status.”

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Posted 3 months ago

“Couldn't locate the parking space. To address no location of the parking space”

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Posted 3 months ago

“When coming back from our flight from Prague Thursday evening, we were waited outside for over a hour. This means whoever was running the business clearly didn't check our arrival times to schedule a bus for us to arrive after we collected our bags. Very poor service.”

Helpful Report

Posted 3 months ago

“We booked a VW Caddy in for a short break last week. On entry to the car park we was greated with a sign stating no commercial vehicles were allowed in. We proceeded to enter and then was told we would need to pay an additional £25 a day to park that would be waived to £10 a day. I could understand if we was driving a big van, but a Caddy is smaller than most SUV which would be charged the same amount with no additional charge. At no point when booking was we told there would be an additional charge, we would if bought a car with us instead. Just another way for companies to rip people off who drive vans, a parking space is a parking space not at all happy.”

Helpful Report

Posted 4 months ago

“If I could leave 0 stars I would. Arrived at 0230 just to see a sign saying they didn't open the carpark until 0330. We called the reception and they let us park on the basis that we would get an Uber to the terminal as the bus didn't start running until 0400. On arrival back at Heathrow the bus took 30 mins to collect us and others had been waiting 15 minutes longer; standing room only and ridiculously hot onboard.”

Helpful Report

Posted 4 months ago

“My car was damaged whilst parked in Manchester Airport, having used their "Meet and Greet" service. The damage wasn't spotted until I returned home as it was minor damage to the inner door sill which is difficult to see unless you catch it in the right light, something which wasn't possible in the car park on collection (car park was dimly lit, closely parked cars meant the door couldn't be fully opened and the area was in shade, and there was no facility to undertake a more thorough inspection). Holiday Extras/Purple Parking refused to take any responsibility as they say I should have spotted it and reported it before I left the car park, despite there being no proper place to inspect the car. I reported the damage immediately on spotting it when I returned home (even before unloading my suitcases). One representative told me I should have used my phone torch in the car park. Following escalation another representative, presumably more senior, made the ridiculous suggestion that I should report it to the police if I was dissatisfied. At the time of writing, no-one has responded to my question as to where I should expect to have undertaken a full inspection within the car park where I might have access to adequate light and space to do so. I find this lack of response extremely poor. They have refused to offer any form of recompense, having taken full payment, and hence profit, whilst I am left to face a bill to repair damage to my car which was entrusted to their care, which I did in good faith. I had no expectation that having paid for a premium service my car would be damaged by those entrusted with it. An overwhelmingly disappointing experience, I would be hard pushed to think of another business I have ever felt so disappointed by. To me, the whole process appears to be weighted against the customer, with businesses seeking exclude liability by relying on inspection clauses in their Terms and Conditions, whilst not actually providing adequate facilities to customers to enable proper inspection. It just seems very wrong. A very poor experience all round.”

Helpful Report

Posted 4 months ago

“None existent instructions for how to find the location at Gatwick. Ended up going round in circles and having to pay for short stay car park”

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Posted 4 months ago

“So rang after collecting my luggage at LHR to pick up my car on level 4 T5 at 14.53 Now 16.08 and still no sign of the car 😡😡 Been told FOUR times it’s 10 minutes away My phone is telling me my car is 900 yards away and NOT and hasn’t moved To which the guy says “ah it’s a GPS dead spot” Absolutely shocking service 😡😡 There are FAR better services available now Date of experience: 03 December 2024”

Helpful Report

Posted 4 months ago

“Horrific service! We are yet to pick up our car….that happens tomorrow morning! But our experience with this booking is/was/likely will be awful from start to finish! Absolutely would not use again! Genuinely expecting more issues when we land! Awful company!!”

Helpful Report

Posted 4 months ago

“Difficult to find the park. No signs for the company at the entrance! Carpark was full of deep puddles and poorly lit. Small ticket needed for return trip was given without explanation or the need to keep. Fortunately I did! The pick-up point wasn't labeled with 'Purple Parking's. No direction re route out of the park. I could go on! I won't be using your service in Birmingham again. I've had better experiences with you in other UK airports.”

Helpful Report

Posted 4 months ago

“Hello I have attached two photos here. One photo which I took at the time of leaving the car with you shows a mileage of 45264 miles.On return the second photo shows the mileage as 45272 miles. During the cars stay at your car park, it has been driven 8 miles. Similarly the petrol consumption indicator shows I left it with a tank capable of 52 miles. On return there was only sufficient petrol for 28 miles. The analysis suggests the car has driven 4 miles each way, and 16 miles worth of additional petrol has been extracted from the car. Please could you help me understand what has happened with the car during its time with you. thank you Kind Regards Mohan ”

Helpful Report

Posted 4 months ago

“I didn't go on this trip due to the terrible situation in Valencia and asked if I could transfer the this parking reservation to later date ie Feb 25 but you said no via 2 agents. I have submitted a complaint stating thought this was insensitive and short sighted, but I have not received a reply or aknowledgement. A Wharton”

Helpful Report

Posted 4 months ago

Purple Parking is rated 4.5 based on 1,419 reviews