Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.46

4.5 Rating 1,419 Reviews

86 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 1,419 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 5 star review on 16th April 2025

Keith Strachan

Purple Parking 1 star review on 14th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book, been using purple parking meet and greet for many years always been happy. However on this occasion was very disappointed when we came to collect our car...it had not been locked? Disappointed and upset that it was not secure.”

Helpful Report

Posted 1 month ago

“Easy to find, straightforward process, quick transfer to terminal. However, customer toilet was out of order which is unacceptable when your customers have had long drives to get there.”

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Posted 1 month ago

“Leeds/Bradford Airport car parking is SUPERB, easy to use, very convenient and staffed with hard working switched on guys.”

Helpful Report

Posted 1 month ago

“I parked at Jet Parks 3 at Manchester airport. According to the information I was given by Purple Parking, on arrival to the barriers the car number plate is read by the system and the barrier opens. This did not happen, I had to talk to somebody over the phone, pick up a token at the barrier and use this token to open another barrier for me on the way out. Early in the morning, in the dark, some of the above was not immediately obvious.”

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Posted 1 month ago

“Drop off very easy, but collection very slow (~45 mins after calling).”

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Posted 1 month ago

“Parking was fine but hard enough to find a parking space as always eventgough it says space available and the busstope near to the parking space is not functional which is also not fair. Compare to the other parking charges i found stansted parking bit expensive.”

Helpful Report

Posted 1 month ago

“We’ve used Purple Parking several times at Heathrow. Previously very happy. This time wasn’t as good as before. Checked in fine, bus was waiting and already full and not enough seats or baggage space…another family were struggling to cope with bags, young kids and pushchairs - no help from staff. On return we waited 30+minutes. Again bus to collect us from T2 was already full-insufficient room for bags and lots of people standing. Impression is fewer buses and less frequent service compared with when used before-drivers not as helpful with bags(maybe that’s insurance issue). Staff member when we got back to collect car was very efficient, which eased the frustration of an overloaded bus. Please ensure more frequent buses - it’s surely not safe to overfill buses.”

Helpful Report

Posted 1 month ago

“Quick n easy, but too expensive”

Helpful Report

Posted 1 month ago

“Not happy with the car park entrance barrier as it didn't work with the reg plate camera so I had to use the button to talk to someone that I couldn't hear due to them being very quiet and not very polite.”

Helpful Report

Posted 1 month ago

“Booking was easy. I was 40 minutes late collecting my car and there was no extra charge. However, when I dropped my car off at Heathrow (Bath road) I found the staff rude.”

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Posted 1 month ago

“It worked OK for us ie it did what it said on the tin no more no less”

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Posted 2 months ago

“You need to sort the number plate reconnection system out why you need a ticket when you have the information on your system seems a bit obscure.”

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Posted 2 months ago

“Arrival was nice and easy but imagine my panic on departure when the automatic plate recognition didn't work and the ticket machine said £218 was due! Fortunately, quickly rectified when pressing the intercom and giving our details. But not the smoothest departure. 🙂”

Helpful Report

Posted 2 months ago

“Transfer times to LHR T5 were so long after waiting for the bus that I was getting nervous about my flight and had no time to shop or eat. On the way back I got a taxi back to save time and spent the money I had saved by choosing the cheaper Purple Parking option on the cab ride. Drop off and pick up were both efficient and corteous but I won't be using this service again, I'll pay a little extra for something more convenient.”

Helpful Report

Posted 2 months ago

“Positives: customer service inside, ease of dropping key off, picking up very good, including booking online - excellent. Negatives: on arrival, made slight mistake of taking wrong turn to entrance on arrival at 430am, was greeted by staff car with violent horn, I apologised, but they continued to sound off horn. Staff, more than anyone, should understand that mistakes can be made, perhaps not speeding on the inside of the van in a hurry to get to work, would have eased the situation. On pick up, the van was Parked at rear of car park out of the way, which is good tbh, because of the size of the vans/campervans etc, however they were parked in tight front wards, which made reversing out with other large vehicles around you, a big nightmare. There is loads of room at the rear of car park, ensuring the driver only has to drive frwd out of the parking spot, is a small change, but makes a massive difference.”

Helpful Report

Posted 2 months ago

“The car park was easy to find however the barrier did not operate ,until I pressed the call button ,the problem was then solved by a polite operator ,and we were able to enter. The escape lounge opened on time 4 am ,but we were told on entry there was no hot food ,we were offered the choice whether or not to come in or to receive a refund .As we were there we decided to go and sit down ,the staff were fantastic ,but the lack of hot food was disappointing.”

Helpful Report

Posted 2 months ago

“Number plate recognition not working at Jet Parks 3 Manchester. It took 20 minutes to gain entry as no one was answering the call button and no one could get in or out. Eventually got in and was given a coin through the machine for exit. Unfortunately on the return none of the cars in front had the coin and so we were stuck behind them.”

Helpful Report

Posted 2 months ago

“Convenient and courteous service. But instrumentation in car had been changed, making me feel the car had been used more than transporting between car parks!”

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Posted 2 months ago

“All good except more shuttle buses are needed - they are too infrequent and often full.”

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Posted 3 months ago

“There needs to be better instructions on how to drop the car off. You have to read emails and look for the instructions for drop off in the email, it does not stand out. For example, the approach to the Heathrow Multi storey car park gets confused with Valet and Off Site Parking. If you get it wrong you end up going around and that costs you more money. I got it wrong at both T2 and T5 (good news was I was more careful on T2 this week!) But the service is good and the simple return instructions are clear.”

Helpful Report

Posted 3 months ago

Purple Parking is rated 4.5 based on 1,419 reviews