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Purplebricks Reviews

1.3 Rating 569 Reviews
6 %
of reviewers recommend Purplebricks
1.3
Based on 569 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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About Purplebricks:

The modern and innovative answer to an estate agents, we’re the revolution that the property market needed. Here at Purplebricks, we’re still ‘proper’ estate agents, we just do things a little differently to benefit our customers. We work longer, more flexible hours, we don’t charge commission and we let you take control as much or as little as you want. Our customers can’t get enough of this new way of selling, buying and renting property and praise the way we work after battling with the cons of traditional estate agents for too long. We know the world of property can be stressful, so all we’ve done is made it simple with great customer service and digital access to all the details and paperwork you need, 24 hours a day. Don’t just take our word for it as thousands of people each month leaving purplebricks reviews can’t be wrong. Real people, the usual processes, just done in a more efficient way, that’s how we work at Purplebricks.

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How quickly does Purplebricks resolve customer queries?
(1 month ago)
Greater than 70% of reviewers feedback is Purplebricks takes over a week to resolve customer queries.
(1 month ago)
B-
65.00%
Industry Average
Post-sale however PB are a nightmare! They provide a reactive service which means you will need to phone them in order for them to phone buyers solicitors to get an update.
- Anonymous
There were quite a few problems and issues that arose unfortunately but the service and personal service I got of Alex were second to none! He was very professional and nothing was to much effort for him he went the extra mile for us so many times! The property has now sold but I am sure without his vast experience and commitment it wouldn't have.
- David Raine
Excellent service.
- Alan Mcleod