Qs Supplies Reviews

Name: Qs Supplies
Rating: 3.15

3.2 Rating 452 Reviews

55 %

of reviewers recommend Qs Supplies

Company Reviews

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Metrics

3.2

Based on 452 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

01162510051

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Anonymous

Anonymous // 01/01/2019

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“Easy to order. Easy to deliver”

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Posted 4 years ago

“Thank you for a great product at a great price and a speedy delivery”

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Posted 4 years ago

“Very pleased with ordering, quality and delivery. Thank you.”

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Posted 4 years ago

“Easy to order, delivered on time. will use again.”

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Posted 4 years ago

“Good range of products at cheaper prices.”

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Posted 4 years ago

“Excellent product, received quickly and at a great price. Would recommend Qs Supplies to everyone”

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Posted 4 years ago

“Simple purchase, I ordered an item and they supplied it very quickly !”

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Posted 5 years ago

“Excellent value along with reliable delivery”

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Posted 5 years ago

“Great service. Easy to deal with, great communications and prompt delivery. Delivery driver even carried the bath in for me! Thank you!”

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Posted 5 years ago

“I would recommend finding an alternative supplier. The estimated dates and times on the website are not realistic. Communication was sub-par. After delays to our order we called and we're assured the product would arrive at a specified date. Less than 24 hours before expecting delivery, we received yet another email saying there would be yet another delay. The call-centre is simply unable to help with anything. It's obvious they are reading from a script and beyond suggesting you send another email, they will not be able to do much. On separate occasions they offered a call-back from the manager, and each time this never happened. In fact, days later I'm still waiting on a call I'm going to assume will never happen. Eventually I asked to cancel the order when it was clear they were not going to be able to help: was told to send (yet another) email. Apparently the team that handle orders and cancellation don't use phones?!? Apparently they can't transfer calls, or CC you on an email, because their "systems" don't allow it. Was told multiple times that someone who could help was "busy" with an unspecified task. When would they be free? Probably at least 3 - 4 hours. Anything to get you off the phone. Almost comical how obvious it was they were making it up as they went along. In the end we called another company who in less than 24 hours were able to take our order and supply the exact same product! Don't be swayed by the cheap price, you'll pay for it in stress and anxiety in the long run. Avoid.”

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Posted 5 years ago

“Astonished that I have repeatedly had no response to my direct complaint to the Customer Services/Complaints department!! Despite calling and emailing them.”

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Posted 5 years ago

“Very poor service as I had delay due to builder being ill when I opened the item it had chip on the glass I rang and sent proof but the qs supplies refused to refund which I think unacceptable as I now have a £250 door with one end of the glass with a chip poor poor service will not be purchasing anything else would rather pay more and get better service”

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Posted 5 years ago

“Good price, reliable service.”

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Posted 5 years ago

“Excellent service, great product👍🏻”

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Posted 5 years ago

“Seems to be a great product but after sales service is non existent !”

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Posted 5 years ago

“Fantastic service and product! Flexible than most other companies with the delivery time and day.”

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Posted 5 years ago

“Excellent service, products and delivery.”

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Posted 5 years ago

“Very helpful and great prices.”

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Posted 5 years ago

“Ordered two shower doors, both came and one was the wrong order/size to what I had ordered. After several phone calls, being passed about, was told I would need to wait for a collection and wait in another day. Then 're order. Husband took the door back for an exchange round trip of 80 miles. No sorry, no offer of fuel money as we needed it and saved them a courier. Will not use again , customer service poor.”

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Posted 5 years ago

“Fast and no problems”

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Posted 5 years ago

Qs Supplies is rated 3.2 based on 452 reviews