Qs Supplies Reviews

Name: Qs Supplies
Rating: 3.15

3.2 Rating 452 Reviews

55 %

of reviewers recommend Qs Supplies

Company Reviews

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Metrics

3.2

Based on 452 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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01162510051

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a fair and honest review. I have used QS for single order items on a few of my previous jobs with no problems at all. So I placed a big order with them recently. This has been a disaster. I received both shower screens ordered within a few days. (Although one was damaged) I had to solve this direct with the manufacturer as QS were useless. The majority of the rest of order came after a lot of chasing up. In the end I cancelled the remaining outstanding order and sourced locally within a few days. So to some this up. After using email, phone and online chat to try to communicate I will not be using QS again. Customer service considering the QS stands for ‘quality service’ was none existent on this occasion.”

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Posted 4 years ago

“Worst company ever!!! Shower tray delivery date was changed 3 times!! When the plumber came to fit it, it was bowed in the middle and didn’t sit flush to the floor!! 10+ emails later, they still haven’t collected it! 5+ phone calls later they still haven’t collected it! Every time I giver them what they ask for, they then ask for something else!! No collection of faulty goods! No refund! I am in the process of reporting them to Trading Standards as someone needs to stop them trading (if you can call it that!!) Don’t ever use this company!!”

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Posted 4 years ago

“Worst service ever! After calling more than 10 times, and being on hold for sometimes 10 minutes plus before giving up, I finally spoke to a lay person who could not advise anything. I have requested they return my call after finding out my queries 4 times, still nothing! They do not care unless you just pay for items on their 'system', after that availability, delivery, after sales care are pure luck! Don't take the risk!!”

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Posted 4 years ago

“We ordered a tap with pull out hose for our kitchen in January and went away to Australia for a month. It arrived while we were away. The kitchen company then postponed us twice and then we went into lockdown. Last week when the plumber fitted the tap he said that there wasn’t a pull out bit. He’d fitted it by then 😬. We phoned QS Supplies (unhelpful customer service person) then contacted them online, and at their request sent photos of the tap and box. The label on the box did say ‘pull out’ hose, but it wasn’t the right tap. Since last week we have made repeated attempts to get what we paid for.”

Helpful Report

Posted 4 years ago

“Due to COVID-19 restrictions I was unable to return goods within the 14 day period. I asked for an exchange and additional purchase meaning that I’d be spending more than the original order, paying for the return myself - only me out if pocket, they had nothing to lose. They refused to even consider it quoting their standard policy. Under normal circumstances I’d stick to standard policy. But the last few weeks have been anything but normal and they showed no compassion or understanding. Thanks for nothing. I’ll take my business elsewhere - to a decent company with a customer care ethic!”

Helpful Report

Posted 4 years ago

“Worst experience with a company to date! Wouldn't bother wasting time or money with them. Customer service is horrible, refund policy is horrible, product delivery time is horrible. They don't even abide by their own policies stated on their website. Not a company to be buying from.”

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Posted 4 years ago

“DO NOT BUY FROM THIS COMPANY!! Honestly I'm not one to write reviews but I felt compelled to do so on this occasion as I don't want other to have the same experience as I had. This company DO NOT offer refunds for items that are delivered within the time frame that is stated on their company website. When challenged on this their customer service is absolutely horrible, they basically want to take your money and if you return an unused, unwanted item that is not damaged they refuse. Not only that but they make you pay for the returns as well. Save yourself and spend your money else where.”

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Posted 4 years ago

“Not delivered within the stated time. Had to ring and complain. Then received the shower screen after 12 days with the bottom seal strip missing and scratches on the aluminium frame. Obviously a returned item.”

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Posted 4 years ago

“Cowboy traders who take your money don't deliver your order and keep your money”

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Posted 4 years ago

“Ordered. Dispatched. Arrived. Great product. Great service. Thanks.”

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Posted 4 years ago

“All good but took a little bit longer to receive the product just over a week . But very happy with the product & price”

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Posted 4 years ago

“Good price, speedy delivery”

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Posted 4 years ago

“Straightforward order and delivery of quality product.”

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Posted 4 years ago

“Prompt service for reasonable prices”

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Posted 4 years ago

“Great service, will use again, Thank You.”

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Posted 4 years ago

“Good price and fast delivery with more importantly no damage 😁”

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Posted 4 years ago

“Great service and price”

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Posted 4 years ago

“excellent service and delivery. well recommended”

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Posted 4 years ago

“Very prompt service in these tryimg times”

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Posted 4 years ago

“Quick delivery with prompt email updates thank you.”

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Posted 4 years ago

Qs Supplies is rated 3.2 based on 452 reviews