Qs Supplies Reviews

Name: Qs Supplies
Rating: 3.15

3.2 Rating 452 Reviews

55 %

of reviewers recommend Qs Supplies

Company Reviews

Questions

Metrics

3.2

Based on 452 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

01162510051

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service very good.”

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Posted 5 years ago

“THIS WAS THE FIRST TIME I USED YOUR COMPANY AND I CAN HONESTLY SAY THAT THE SERVICE I RECEIVED WAS FIRST CLASS,AND THE MEMBER OF STAFF WAS VERY POLITE AND HELPFUL”

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Posted 5 years ago

“Good quality product and excellent delivery time.”

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Posted 5 years ago

“Cheapest online. Delivered very quickly”

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Posted 5 years ago

Thank you so much for your kind review and comments. Take Care :)

Posted 4 years ago

“Spoke to team before purchasing, excellent knowledge and polite. Amazingly well packaged and delivered earlier than expected. Best service I have received from an online purchase. Defo recommend. Led mirror was cheaper too and is perfect!”

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Posted 5 years ago

“Very good service and speedy delivery.”

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Posted 5 years ago

“Ordered replacement basin taps. Bristan. Very straightforward. Kept up to date and dispatched quickly. What's not to like.”

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Posted 5 years ago

Hi, Thank you for your lovely review :) Thanks, QS Supplies.

Posted 4 years ago

“Effective and quick service, very good!”

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Posted 5 years ago

“I ordered and paid for over £3k worth of materials for a new bathroom. Two days later I got two emails telling me that items totalling just over £1k were out of stock or discontinued (they’re still offering those items with 3-4 day delivery on the site now). I cancelled them and asked for a refund which I was told would be immediate. It took 10 days of constant phone calls to get the refund and then they refunded only the cost of the items and not the delivery charges I’d paid which were approx £90. Eventually they agreed to refund another £60. While I was waiting for my refund and also for about another £1k of goods I discovered that the sole director of QS Supplies Online Limited, the company that is named in the T&Cs as being the operator of the website and the contracting party in my transaction, had applied to have the company dissolved. I contacted Companies House and objected to the dissolution and his application is now on hold. In a reply to me on Trustpilot the company deny this, however it is public information. If you search for QS Supplies Online Limited on the Companies House website and look at the filing history you can see both the application to strike off and the First Gazette notice. My advice - don’t be tempted by the cheap prices. The after sales service is appalling, you’ll probably have to fork out more money to someone else to actually get your items and it’s pot luck whether you’ll get a full refund if things go wrong.”

Helpful Report

Posted 5 years ago

Thank you for your custom and leaving us a review. We understand that you placed a large order and had spent time and effort in researching for the goods. We apologise that we could not offer all the goods that you had chosen on your order as some of the items had been discontinued. We have over more than 30,000 products being on our website and update them periodically when we receive information from the manufacturer. We were first made aware of the items being discontinued on the and day after you had placed your order and advised you of the same. We received an email from you for the cancellation and advised you that the refund would be processed within 7 days. We understand that you were anxious to receive your refund on the same day as you claim that we live in the 21st Century. Whilst, we endeavour to process refunds on an immediate basis we need to follow procedures for checks and balances. Your refund was processed as advised well within the time period given. We further understand that you required a refund for the carriage in excess of what had been charged on your order. We have explained this to you in detail that we would refund the carriage that you had originally paid for. The rest of your order has been delivered to you and wish that you are satisfied with the products. The details that you report on the company are erroneous. Should you wish to discuss any of the issues further do not hesitate to contact me. Regards Yunus

Posted 5 years ago

“Best competitive price, provided good support, product arrived on time and in good condition and was as as per description.”

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Posted 5 years ago

“I was very pleased with both the quality of my purchase and the service I received.”

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Posted 5 years ago

“Every thing was a specified (V.Good). Delivery prompt and on schedule. Slight surprise when placing the order to find the VAT added. Clearly I had missed the small print on the web-site which shared that the quoted price was ex-VAT.”

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Posted 5 years ago

“All OK arrived faster than quoted”

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Posted 5 years ago

“Very good service and prompt delivery and very reliable”

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Posted 5 years ago

“Great service and very good prices, Definitely can recommend!”

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Posted 5 years ago

“awsome service”

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Posted 5 years ago

Hi, Thank you for your lovely review :) Thanks, QS Supplies.

Posted 4 years ago

“Top products at great prices.Would highly recomend.”

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Posted 5 years ago

“Goods as description, delivered in good time and were well packed”

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Posted 5 years ago

“Excellent service.”

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Posted 5 years ago

“Fantastic products brilliant prompt service well done qs”

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Posted 5 years ago

Qs Supplies is rated 3.2 based on 452 reviews