Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.84

4.8 Rating 1,901 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Questions

Metrics

4.8

Based on 1,901 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 1st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The car I bought was sold as having full history when it in fact didn’t. This meant it didn’t have the remaining 2 years of warranty that I was told it had. A warning light came on 2 days after buying the car and I’m still going back and forward with Quest about it now, a year later. Currently they’ve had my car for 18 days and there is very little very slow progress on my car. I was told they would take it to Kia to be repaired if they couldn’t do it themselves. I paid over the odds for a car with part service history and no manufacturer warranty, plus the other small defects with the car have not been rectified. Small things like bits of trim that were missing or broken not repaired properly. When I collected the car there was god hair in the boot, each time it came back for repairs I asked them to clean the boot properly and each time they said they had done but there was still dog hair and smears on rear windows. Terrible quality of customer care, despite everyone I’ve spoken to being very polite and courteous.”

Helpful Report

Posted 7 months ago

Dear Mr Garvey Thank you for taking the time to leave us your feedback. We are disappointed to receive your review, as we pride ourselves on offering a five star experience for all of our customers. We apologise that on this occasion this level of service was not met. Since your review, we believe the General Manager has been in contact with you and hopefully resolved this matter. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Wouldn’t even give a one star! Got in early Saturday morning, and was told I was first in the queue, only to come back 4 hours later and still had to wait another 1/2 hour! My car failed on binding rear brakes, however it was totally undrivable to take away as the handbrake must have been rammed so hard, it stuck on!!! I would never recommend anyone to come here.”

Helpful Report

(48738) - Posted 7 months ago

Thank you for taking the time to leave us your feedback. We are disappointed to receive your review, as we pride ourselves on offering a five star experience for all of our customers. We apologise that on this occasion this level of service was not met. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Very friendly helpful staff”

Helpful Report

(48738) - Posted 7 months ago

Thank you for taking the time to leave us a five star review. We really appreciate your kind feedback about our staff and look forward to welcoming you back to Quest Motor Group again. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Charged for oil which I believe to be a part of my annual service, as never been charged for oil before.”

Helpful Report

(48738) - Posted 7 months ago

Dear Mrs Storey Thank you for taking the time to leave us your feedback. We are disappointed to receive your review, as we pride ourselves on offering a five star experience for all of our customers. We apologise that on this occasion this level of service was not met. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Needed an urgent MOT and Quest managed to fit it in on the same day; excellent”

Helpful Report

(48738) - Posted 7 months ago

Dear Mr Woolston, Thank you for your kind five star review, we really appreciate it. We are pleased to hear that our team were able to accommodate you and that you are happy with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“I am dealing with nick from braintree branch and I am very happy with all he's dont for me from the word go”

Helpful Report

(BraintreeUsed) - Posted 7 months ago

Dear Mr Lord, Thank you for your wonderful five star review about your experience with Nick. We are delighted to hear that Nick has been able to assist you and that you are satisfied with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Anton the salesperson was very helpful and explained every we needed to know”

Helpful Report

(BraintreeSuzuki) - Posted 8 months ago

Dear Mr Heath, Thank you for taking the time to leave us your kind feedback about your experience with Anton. We are thrilled to hear that he was able to guide you through your car buying journey. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Excellent service. Van picked up and delivered back on time with all work done”

Helpful Report

(48738) - Posted 8 months ago

Dear Mr Sanders, Thank you for your five star review and kind comments. We are pleased to hear that you are satisfied with the service your van received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Good as usual”

Helpful Report

(48738) - Posted 8 months ago

Dear Mr Burrage, Thank you for your five star review. We are pleased to hear that you are satisfied with the service received and we look forward to welcoming you back to Quest Motors again in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 8 months ago

“The service and the vehicle inspection were completed swiftly, and I was updated regularly about the progress. I received a text message informing me when the car was ready for collection. Although the charges are slightly higher, one can be assured of receiving high-quality service. They even cleaned my car afterward.”

Helpful Report

(48738) - Posted 8 months ago

Dear Mrs Phillips, Thank you for your kind review. We are delighted to hear that you are pleased with the service you received and communication throughout. We hope to welcome you back to Quest Motors next time. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 8 months ago

“Great service lovely staff and 3 months warranty which was good as had slight issue and was all resolved. Rob and the team are great”

Helpful Report

(BraintreeUsed) - Posted 8 months ago

Dear Ms Baggaley, Thank you for taking the time to leave us your kind feedback about your experience. We are delighted to hear that Rob and the team were able to assist you, and wish you many happy miles in your car. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Top notch service as always.”

Helpful Report

(48738) - Posted 8 months ago

Dear Mr Monk, Thank you for taking the time to leave us a five star review. We really appreciate it and are delighted to hear that you are happy with the serviced you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Great service as usual. Problem with car I identified and resolved quickly”

Helpful Report

(48738) - Posted 8 months ago

Dear Mr Hynes, Thank you for taking the time to leave us a five star review regarding your recent experience. We are pleased to hear that the team were able to resolve the issue with your car. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“My Service and MOT handled in a very professional and courteous way. Staff always very helpful.”

Helpful Report

(48738) - Posted 8 months ago

Thank you for taking the time to leave us a five star review and your wonderful feedback. We are pleased to hear that you are happy with your Service and MOT, the team look forward to welcoming you back to Quest Motor Group again in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Very efficient”

Helpful Report

(48738) - Posted 8 months ago

Dear Mr Ray, Thank you for your five star review. We are delighted to hear that you are pleased with the service you received and look forward to welcoming you back in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

“Great service from start to finish”

Helpful Report

(48738) - Posted 8 months ago

Dear Mrs Archer, Thank you for your wonderful review. We are pleased to hear that you are happy with the service you received, and look forward to welcoming you back in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 8 months ago

“Perfect as usual. Good service all round”

Helpful Report

(48738) - Posted 8 months ago

Dear Miss Russell, Thank you for taking the time to leave us a five star review. We are delighted to receive your kind feedback, and look forward to your next visit to Quest Motors. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 8 months ago

“Always friendly, efficient and helpful.”

Helpful Report

(48738) - Posted 8 months ago

Dear Mrs Meesters, Thank you for your five star review. We really appreciate your kind feedback about your experience with us and are pleased to hear that you are satisfied with the service you recieved. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 8 months ago

“Paul Chitty was very helpful and nothing was too much trouble for him.”

Helpful Report

(BraintreeUsed) - Posted 8 months ago

Dear Mrs Cosens Thank you for taking the time to leave us a five star review and your wonderful feedback. We are thrilled to hear that Paul was able to assist you and appreciate your kind comments about your experience. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 8 months ago

“The reasoning why i only marked it as acceptable .The length of time it took to get the gear wheel for the gearbox .there was no courtesy car available.my wife had no car for 2 weeks ,so my wife had to use my car instead.I then had to cancel and reschedule appointments.The colleague interaction was good with the service team.We only had the car 4 days before the fault arose..I hope this feedback helps.”

Helpful Report

(48738) - Posted 8 months ago

Thank you for taking the time to leave us your feedback. We are disappointed to receive your review, as we pride ourselves on offering a five star experience for all of our customers. We apologise that on this occasion this level of service was not met. Unfortunately the warranty doesn't cover the use of a courtesy car as a given, and at the time there wasn't one available to offer, which we do apologise for. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 7 months ago

Quest Motor Group is rated 4.8 based on 1,901 reviews