Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.84

4.8 Rating 1,901 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Questions

Metrics

4.8

Based on 1,901 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 1st April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was waiting for a call to say vehicle is ready so phoned several times but answer I left message But still no call . So decided to go to the garage with my son driving as it is 17 miles . Waited for 15 minutes to be told they are waiting for the invoice. By the time I was seated it was after 5pm and staff was leaving. I asked the gentleman why no one had called me, he's replied the system had gone . I replied if I hadn't used my Initiative I would not have my van till tomorrow. Unfortunately I won't be using the garage again and won't recommend it either.”

Helpful Report

(48738) - Posted 8 months ago

Dear Mr Buffoni, Thank you for taking the time to leave us your feedback about your experience. We aim to provide all of our customers with a five star service, so are disappointed these standards were not met. We sincerely apologise for the lack of communication during your visit, unfortunately we experienced technical issues with one of our systems of this day. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 8 months ago

“Very disappointed having had bought two nearly new cars in the last couple of years and had good experiences as we were buying a car. Thought we would contact to help find a fault and told to pop on by 11 on a Saturday to find a very angry man on the front desk who said he couldn’t believe that we were told it was ok to bring in. Anyway was checked and appointment booked to bring back for assessment. Booked half day of work, attended and then passed paper to sign and then spotted a cost of £115 an hour to just check the car which was not mentioned previously and no confirmation of how many hours it would take so I could not take the chance on total cost based on this. So wasted my time and loss of money from not working and still have to find the fault. Manager has since contacted and apologised and arranged to provide a free MOT for my wife’s car. In system message received fault cleared but has not been resolved. Now having to find someone else to sort out the problem so will think again about if use Quest again 🤷‍♂️”

Helpful Report

(48738) - Posted 8 months ago

Thank you for taking the time to leave us your feedback. At Quest Motor Group, we aim to provide a five star service to all of our customers, so we are disappointed to hear that you were not satisfied with your experience. We understand the team have already been in contact with you, but we would like to take the opportunity to apologise again, and we would hope to welcome you back in the future to provide you with the usual exceptional service that we strive for. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 8 months ago

“Ive been with Quest from year DOT but feel so disappointed that putting my car in for repair ended up like a sales pitch to get me to look at other aspects on my car . When my car then proceeded to break down a day after collecting it i ended up sending it for repair to an independent mechanic as ive lost faith in Quest. I was also considering selling my car and whilst broken down the sales team rang me to confirm coming to look at a new car. When I told them the situation I was in, Stranded on my way to Hospital, The salesman, then proceeded to say he Also had another car I might be interested in looking at! Total disregard! I am seriously considering moving my custom after 30 years.”

Helpful Report

(48738) - Posted 9 months ago

Dear Mrs G Spencer-Sutton, We're disappointed that you have left us a 2-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. In the majority of cases when a vehicle is brought to us, we will carry out a Vehicle Health Check, as part of our Duty of Care, to ensure that we identify any potential issues or concerns so that we’re able to address them while the vehicle is at our premises. It is then the customer’s decision as to whether they want these issues addressed at the time which we will quote on. We were sorry to hear your vehicle had broken down soon after visiting us, and after sending a technician to assist, it was an unfortunate coincidence that we believe it was down to a faulty alternator which the health check would not have picked up, and there were no prior signs of a fault. In 30 years, we hope that we have consistently demonstrated the high level of care and attention we pay to every vehicle, which is why you have been such a loyal customer to Quest. Another vehicle of yours is scheduled to be serviced at Quest next month, so we look forward to seeing you then. Kind regards, The Quest Motor Group Team

Posted 8 months ago

“Do you only buy cars from essex”

Helpful Report

Posted 11 months ago

We're disappointed to see you left us a 2-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you as you have reviewed us anonymously. However, we purchase cars from any location from our dealership, but our We Buy Essex Cars valuation website is primarily aimed at attracting cars within the Essex area. Kind regards The Quest Motor Group Team

Posted 10 months ago

“As I work Mon-Fri my Mum dropped the car in first thing Monday morning, supplied the Service Team with her contact number and advised that it took 30-40 minutes to get to Quest from home. She was supplied with a courtesy car. At 4:30pm neither my Mum nor myself had received a call or text advising the work was done or any info. After numerous attempts to call, waiting on hold, leaving messages and promises of a ‘call back’, my Mum was still none the wiser. Eventually she called the sales team who did answer, and finally she was informed the ‘wrong part’ had been delivered and so would need it for another day. My Mum had to cancel an appointment on the Tuesday and rush around (to two other appointments including at the hospital) all day. I was then called by the Service Team, even though I was at work and not the one that had dropped the vehicle off. I contacted my Mum to inform her so she could go and collect. I would like to add that when the car was initially taken, a week previous, I was told I had a buckled wheel and told to ‘buy one on ebay, bring it in and we’ll fit it for you.’ The customer service has been woeful from the outset. I have been a loyal customer for some years, buying two vehicles, each with service plans. I pay for the Service Plan so your experts can deal with things so I don't have to. I have little time and 0 knowledge of cars ‘under the bonnet’. As for the valet that is apparently included in the Service Plan I would rather you hadn't bothered. Leaves in the grills, smudges and smears all over, I get a better service paying £20 at the local car wash. I will not be renewing the Service Plan when it comes to an end and can only express my huge disappointment with the way the Service Team seems to be heading at Quest, as all my previous experiences have been positive. I had considered purchasing another car from Quest when my HP comes to an end but now have my doubts. One extremely dissatisfied customer.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr T Lowther, We're disappointed that you have left us a 2-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Looking into the system, our Service Manager has spoken with your mother regarding this recent visit and apologised for the slight delay due to the wrong part being received, this unfortunately can happen when dealing with multiple franchises and many different vehicles. We did provide a courtesy car so you were not without transport but do apologise that on this occasion we haven’t provided our usual 5-star service regarding our communication with you. We’ve spoken with the member of the team to reinforce the importance of ensuring all customers are updated on the status of their vehicles. The wash and vac service we provide seems to have also fallen short of our usual high standards, and we have spoken with the relevant team regarding this. As a gesture of goodwill, we would be delighted to offer you a complimentary full valet rather than the normal service clean. We do hope we see you again when you are looking to replace your current vehicle so we can reassure you of our usual excellent customer service. If you would like to discuss any of the above further, please do not hesitate to contact us on 01376 321 456 or email helpdesk@questmotors.com Kind regards The Quest Motor Group Team

Posted 11 months ago

“I recently purchased a car from this company shocking, I asked before purchase about the condition of the paint work, was told excellent one owner been well looked after. I received my Honda Jazz covered still in polish a dent above door handle significant stone chips on the Bonet a couple are raised the car has clearly had a life in the car wash! First day out had to pull in as the tyre pressure was low second day the car would not start out side Sainsburys The battery was dead in the Key fob..actually on both of them. The parking camera has red paint on it ? Obviously had a paint job on the bumper, the car matt was torn and frayed. VERY CONCERNED ABOUT PARTING WITH ALOT OF MONEY TO A COMPANY WHO DONT CARE ONCE THEY HAVE YOUR BUISNESS STILL WAITING FOR A CALL BACK!”

Helpful Report

Posted 1 year ago

Dear Joann, We're disappointed that you have left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. We can assure you that we carried out our usual thorough checks before delivering the car but unfortunately as vehicles age they do start to show signs of wear and tear – this is taken into consideration when we value and put the vehicle on our forecourt. We have on a number of occasions tried to contact you to discuss how we might be able to assist you with this matter, but unfortunately we haven’t been able to speak to you. If you would still like to talk to us, please email us via helpdesk@questmotors.com Kind regards The Quest Motor Group Team

Posted 11 months ago

“Not very happy. Booking team booked me in for a MOT before due date anniversary and lost a month on the ticket”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr R Newman, We're disappointed to see you left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we make every experience with us easy, friendly and enjoyable. We have reviewed the booking that you made with us and we’re sorry that there was an error made on our part, and we did MOT the vehicle a little earlier than required. We have apologised for this mistake and offered a free MOT next year, which you verbally accepted over the phone. You have however now declined this offer for reasons unknown, but if you would still like the MOT next year, please get in contact with us. We do hold ourselves to extremely high standards and when mistakes are made in genuine error, we look to quickly rectify them and use it as a learning experience to ensure this doesn’t happen again. Kind regards, The Quest Motor Group Team

Posted 1 year ago

“Had to keep chasing for paper work I needed so can buy the car, Paint touch-ups was not completed properly. Accessories on the car are not working I now have to pay out to get working.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mr Yardley, We're disappointed to see you only left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've met and even exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. We have spoken with the sales executive on this issue and can’t find in any of the correspondence any issues raised regarding late paperwork. It seems all documentation was provided to you at the correct stage of the car buying process. Regarding the accessories, it was explained that the vehicle did have a connected camera, but it does require a subscription with the manufacturer to activate this feature due to the vehicle being older than 3 years. Upon inspection of the vehicle at the time of purchase, it was identified that a few areas did require a small amount of paint work which was agreed. The sales executive did visit your home to collect the vehicle and return it once the work had been completed so that you were not inconvenienced. Since returning the vehicle to your home, new areas were identified as needing paint, and we have already offered to fix these. Please do reply to our sales executive on the issue regarding paint so we can arrange a date to resolve this issue. Kind regards, The Quest Motor Group Team

Posted 1 year ago

“Service pricing is insanely high”

Helpful Report

(QuestCommercials) - Posted 3 years ago

Dear Mr Merritt, We're disappointed to read you feel our servicing pricing is high. You've only recently purchased a brand new Citroen C4 from our Braintree dealership, after already having a C3 Aircross from us back in 2019. As a new car owner, you'd have benefitted from our fixed price servicing, keeping your Citroen running like the day you drove it away. We are also transparent with our pricing, ensuring all work is priced and approved by the customer before carrying it out. We regularly review all our pricing to ensure it is in line with market rates and offers value to our customers. Being a Citroen Authorised Repairer we have all the specialist tools, knowledge and training to diagnose and update your vehicle with the latest software, as well as highly trained technicians who are specialists in Citroen vehicles. We feel our rates do offer value to our customers. If we can be of any further assistance, please don't hesitate to get in contact. All the best, The Quest Motor Group Team

Posted 3 years ago

“Failed to diagnose problem with car on first visit. Broke down again day after returning it. Then found the fault which would cost more than the vehicle is worth to rectify it.”

Helpful Report

Posted 4 years ago

Dear Mrs Evenden, We’re hugely disappointed to see that you only left a two-star review for your experience with us. Having spoken with the team, it would appear you are actually very happy with the level of service provided when purchasing your new Suzuki Swift from Richard Hubbard – we have no doubt that you’ll continue to enjoy it for years to come. We understand your frustration when it came to repairing your previous vehicle, unfortunately due to the complexity of a vehicle and the age of your Meriva, the fault could have been a number of things. We recommended changing the cheapest parts first to try and fix the issue and upon road testing the vehicle it appeared changing the parts had resolved the issue. When you had the issue reappear after covering more mileage, we then re-diagnosed the issue and unfortunately the next step was a much more expensive repair – you then chose to purchase a Suzuki Swift from us instead of going ahead with the repair. As a gesture of goodwill and to help relieve the financial burden of the first repair, we gave you an additional discount on your new Suzuki Swift to the price you paid for the first repair to ensure you weren’t out of pocket. It sounds like the team really went above and beyond to ensure we delivered great customer service and to ensure you weren’t left financially out of pocket for the repair of your previous vehicle. We’re sure your review only reflects the frustration felt at your previous vehicle going wrong, and not with the level of service we delivered. We hope that you will continue to use Quest Motor Group going forward for both your sales and servicing needs and will experience the exceptional level of service so many of our other customers have come to know and love - as you will see from all the great reviews we have received. Hopefully at that time you will consider updating your review. If we can be of any further assistance, please don’t hesitate to get in contact with a member of the team. All the best, - The Quest Motor Group Team

Posted 4 years ago

“The score reflects the after sales on the purchase of a new Citroen C3 Aircross that was bought in August 2018. I identified a flaw / defect on the front passenger door a few weeks after purchase It is a tear in the laquer. To cut a long story short. Citroen refuse to deal on warranty. I have since found out that Quest Braintree took delivery from Citroen 18-10-17. I purchased 2-8-18. So it was sitting around for 10 months. Plenty of time for the very small tear in the laquer. I have had some other issues that were resolved. But this is still on going months on !! The latest being that I pay for half the door repair!! So the Warranty is not worth the paper it is written on for me as regards to bodywork issues. Citroen does not want to know,and Quest want the customer to pay. I have had the door looked at by another Citroen dealer who has identified that the door is thicker painted in areas and in his opinion "overpainted". You draw your own conclusions.”

Helpful Report

Posted 5 years ago

Quest Motor Group is rated 4.8 based on 1,901 reviews