Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,826 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered iphone 7, delivery took approx 10 days. Phone works as it should and is in very good condition (condition listed as good). Very pleased with purchase so far, would use again”

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Posted 5 years ago

“Very happy with my iPhone Thank you”

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Posted 5 years ago

“Arrived late but was a extremely good quality product .Happy when it eventually came.”

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Posted 5 years ago

Hi, We are glad you are happy with your device. Your order was dispatched within the time frame we advise but we are always working on improving this. Your feedback has been taken on board. Kind Regards QMF

Posted 5 years ago

“Excellent value. quick.delivery. spot on.”

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Posted 5 years ago

“Phone arrived on time and condition was excellent the 12 months guarantee also a bonus. Would use again”

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Posted 5 years ago

“Easy ordering process, phone arrived in the time stated (even though there was a 2 day bank holiday weekend) and it is in great working order. My daughter is very happy with her new phone”

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Posted 5 years ago

“Very good service great product as stated. Bought 2 apple iphone”

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Posted 5 years ago

“Very helpful staff member expedited delivery due to urgency of need for the phone. Easy to set up and works perfectly my wife is delighted and promises not to break this one.”

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Posted 5 years ago

“Very poor service”

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Posted 5 years ago

Hi Ian, We are sorry you are unhappy with the service. We would be interested in why you were not 100% satisfied. If you could take the time to email in with your comments that would be much appreciated Kind Regards Quick Mobile Fix

Posted 5 years ago

“Excellent service and great value for money”

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Posted 5 years ago

“it took a long time to come and when it did come two days later I had to have a new battery fitted so not happy”

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Posted 5 years ago

Hi Barry, Your order was dispatched within the timeframe we advise. We are sorry you had an issue with your battery, however, we were not made aware of this. We apologise for any inconvenience this caused you. Kind Regards QMF

Posted 5 years ago

“Received my phone within the time frame but on the last day so went without a phone for a long while. Now I have received the phone it has many faults - battery not working properly, crashing, silent button on the side not working either. Very disappointed.”

Helpful Report

Posted 5 years ago

Hi Shannon, We are sorry to hear about the fault with your device, A member of our team has been in touch with you to resolve this issue. We apologsie for the inconvenience this may have caused you. Kind Regards QMF

Posted 5 years ago

“Phone was good but delivery was very poor had to wait 12 days before I got it .”

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Posted 5 years ago

Hi Wayne, We are very sorry you have experienced a 1 day delay with dispatching your order. We take feedback seriously to improve the service as your opinion matters. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“The ordering process is easy and the quality of the refurbished phones is exactly as they describe. Don't know why it takes them so long to despatch them after the order though.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Before placing the order I used the online chat I spoke to someone too check if the phone was in stock and when I would have the phone if placed the order that day. (27.04.2019) I was informed it was next day dispatch so placed the order. 29.04.2019 was then told that the order would be processed in 5-7 working days at which point its next day delivery. Based on this I cancelled the order this same day and requested a refund. 30.04.2019 I received an email telling me again that my order would be processed. So I emailed back stating I had cancelled. It’s now 13th May still not had a refund for a same day cancellation. Called up after 35 minutes waiting to speak to a Luke who claimed too the manager. Based on that conversation alone and the alleged manager I would never use, despite the rest of the ordering process!!!”

Helpful Report

Posted 5 years ago

Hi Jodie, We are sorry you are not happy with our service. We do not state or advise of a next day dispatch. Your order has been cancelled and will be refunded within the timeframe we advise. Kind Regards QMF

Posted 5 years ago

“Ordered a space grey I-phone 6s on 25th of April, it wasn’t for me personally it was for my grandson who was going on holidays tomorrow 14th May 2019, contacted on the 7th working day because had still not received confirmation it had been sent, was told it’s being processed 9th and 10th working day continued to be told its in process multiple emails all contradictory even an email at 2.00am on a Sunday morning.m that they had sent. Completely stressed Friday receive an email, can’t get a black one to you by Tuesday (I ordered a space grey) I also need it by today Monday not Tuesday, but can get a white one to you, within 35 minutes of receiving this email I responded yes please as long as it’s in the pristine condition I ordered, the 2.00am Sunday email I refer to comes saying dispatching on Monday. They won’t answer my questions directly I have tried ringing them 44 minutes the longest call being on hold then I get cut off. I asked last week if your cannot complete the order by the date it’s needed will you refund me, no answer followed, just continuous emails apologises for the delay no one answers any questions, 2 requests to ring me, no one has I’m distraught I ordered the phone in more than enough time and now I still have no phone or no refund to try to get him another one by tomorrow. I also asked to speak with someone senior as they are not responding now to email other than to say sorry for inconvenience and I cannot get through on the phone but I haven’t had that either. I could not have been clearer. They took my money and confirmed they could complete the order and they haven’t.”

Helpful Report

Posted 5 years ago

Hi. We are very sorry you have experienced a delay with dispatching your order. Our phone lines have been very busy but we do reply to all emails within 24 hours. We take feedback seriously to improve the service as your opinion matters. We apologise for any inconvenience this may have caused. Kind regards QMF

Posted 5 years ago

“26 days and still no phone accompanied by 4 dispatch promises. The just lie and hope you will get fed up. Why they are allowed to exist is just wrong.”

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Posted 5 years ago

Hi Fuming, Unfortunately, we are unable to locate your order with just the name and you have not provided an order ID. Please provide this so we can look into this for you Kind regards Quick Mobile Fix

Posted 5 years ago

“The phone was in excellent condition. Very pleased with it. Ladies”

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Posted 5 years ago

“The iPhone 6 I purchased seems very good and good value at the price. My main criticism is that there isn’t sufficient warning before purchase that there may be a delay of a week or more before the device arrives.”

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Posted 5 years ago

Quick Mobile Fix is rated 3.2 based on 6,826 reviews