Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,826 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered iPhone 8 on 27th march. Didn't show within 3 weeks so cancelled. Expected refund in 14 days. Today is 15th working day and still no refund. Customer services tells me there is a delay with the refund process and that the refund will clear by Friday this week. Also. Noticed on my order receipt that I only paid £2.00 VAT. i have reported to trading standards and had to write a letter to them and my back to get my money back. please AVOID”

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Posted 5 years ago

“Did what the said and kept me informed”

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Posted 5 years ago

“Received a faulty item Returned it the next day and I am still waiting for a replacement after 2 weeks”

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Posted 5 years ago

“I ordered a phone from this website, with the commitment it would be a 7 working day dispatch. I received an automated / impersonal email curtly telling me that my new dispatch date was over 2 weeks later than the dispatch date confirmed when I ordered. I responded to the email, to no response. I've sat in their telephone queue waiting to speak to an adviser and eventually had to give up, as I was listening to the music for an incredibly long time. Terrible service and unreliable!!”

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Posted 5 years ago

“Delivery took slightly longer than expected- although not longer than website states. So no problem. Only problem is phone I received has terrible battery life- only around half a day”

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Posted 5 years ago

“Great phone.very pleased with it. Little disappointed with communication with the company as to delivery”

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Posted 5 years ago

“Excellent product as good as new with brilliant service”

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Posted 5 years ago

“Scam stay far away”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“The speakers in the phone we bought are terrible. You have pestered me for a review 6 times, this one after the last you promised was the last. So review, 1 below very poor, shitty. Now stop bugging me!”

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Posted 5 years ago

“Late delivery no tracking number little customer communication”

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Posted 5 years ago

“Ordered a phone. Sent out overnight delivery. We set it up but it only worked using WiFi. I couldn’t make it receive calls or texts except iMessage when at home/connected to WiFi elsewhere. We took phone to Apple thinking it was a settings issue to be told it was faulty. Contacted QMF and they refused a refund as it had been 14 days (this was day 15) We went on holiday and sent phone back upon return. They agreed to a replacement phone.... it’s been over 2 weeks now and they will not tell me when they are giving me a replacement. They’ve taken my money and not provided the goods. It’s unacceptable. They lie and they need to be investigated by trading standards”

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Posted 5 years ago

“After a bit of twoing and frowing, quick Mobile fix came up good!”

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Posted 5 years ago

“I purchased a phone two weeks before going to visit my family in another country and was planning to give a phone as a present. However, they took 10 days to just tell me that they had some kind of error within their quality control and they’ll dispatch the phone in another 7 DAYS!! I asked for a refund and bought another phone. My refund is still not received, their customer service is terrible, the most unprofessional people to deal with.”

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Posted 5 years ago

“With out doubt one of the worst companies I have had the misfortune to deal with. Much longer wait for item than advertised, held for an hour waiting to speak to customer service. Told item was despatched when it wasn’t. Too early to comment on performance of iPad but battery doesn’t seem to be lasting long. All in all a dreadful experience”

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Posted 5 years ago

“orded phone (iPhone 8) a bit a ago just arrived in good working condition however there are some noticeable scratches, would reccomend but only in pristine condition”

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Posted 5 years ago

“Had to chase up my order after almost 2 weeks but they were very helpful”

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Posted 5 years ago

“I wonder what the collective term is for a number of lies. Ahhhhhhh, of course, silly me it is Quick Mobile Fix. Joking aside what an horrendous company to deal with, they lie, take your money and lie again and again. Don’t be fooled into thinking that they have what they advertise in stock as they do not. They appear to await a phone being traded in and then classify it as good or pristine, although this is an assumption as the phone I ordered never arrived. Their excuses are creative though, we will deliver it in ‘x’ days as it is currently with our quality control team, good trick guys as it doesn’t exist. So we have dealt with the product but now we really get creative. Order cancelled as they failed to deliver, try and get your money back, that is a challenge fitting only the exceptionally brave. Lie, excuse, lie, excuse, lie and on and on we go. You may get the feeling that I am somewhat disenchanted with this bunch of modern day highwaymen. If you think me wrong or unfair then so be it, good luck to you and I hope you get a better throw of the dice then I did or should I say am as I have paid for a phone I have never received. Good luck and I hope you do not say Bon voyage to your money. Oh and when looking at the questions below they do not have a length of time to cover the period in question and customer service nil points as there isn’t any.”

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Posted 5 years ago

“Delivery on phones taking too long as it was ordered for a birthday present this was not acceptable should be within the 7 days as stated”

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Posted 5 years ago

“Good product”

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Posted 5 years ago

Quick Mobile Fix is rated 3.2 based on 6,826 reviews