Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,832 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my order 2 weeks later and it was meant to be a birthday present. Waiting for refund.”

Helpful Report

Posted 6 years ago

Hello We are sorry to hear you are experiencing a problem with your refund. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“i purchased an iphone 8 from you for £400, had only a week and was crashing on me. black screen and couldn’t turn phone on. emailed the company asking for a return address (mid december) was told to wait until the new year. very disappointed”

Helpful Report

Posted 6 years ago

Hello Miah We are sorry you are having difficulty trying to contact us over the phone. Our phone lines could be very busy at certain times of the day. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Would not recommend or use again”

Helpful Report

Posted 6 years ago

Hello Wiliam, We are sorry you are not 100% satisfied with the service. Please do get in contact and a member of the team will be happy to assist you Kind regards Quick Mobile Fix

Posted 6 years ago

“Product was NOT as advertised, advert stated the iPad took the latest iOS update when, in fact it only runs up to 10.3.3 very disappointing”

Helpful Report

Posted 6 years ago

“They are not the company they once were.”

Helpful Report

Posted 6 years ago

Hello Ian, We are sorry you are not 100% satisfied with the service. Please do get in contact and a member of the team will be happy to assist you Kind regards Quick Mobile Fix

Posted 6 years ago

“I ordered a pink iPhone 5c and received a white one. Not exactly happy as it is for my daughters birthday and haven’t got the time or money to go and find another one. Don’t know why a white one was sent I’ve checked that I ordered a pink one and I did. So not very impressed.”

Helpful Report

Posted 6 years ago

Hello Zara, We are sorry to hear you received different colour to what was ordered. Please do get in contact on customersupport@quickmobilefix.com and a member of the team will be able to assist you Kind regards Quick Mobile Fix

Posted 6 years ago

“At time if writing this review, on the 04th Jan 2019, the Quick Mobile Fix customer services telephone number still has a recorded message to say they are closed for the Christmas Holidays! Having written to the customer services team to request instructions to send my phone back and claim a refund due to the phone being faulty and accepting a charge from the any of the Apple iPhone chargers we own, I was told that it would not be possible to issue a refund due to a 14 day refund policy! Firstly, the phone was purchased as a Xmas present so was not opened until Xmas Day 25th December (any 14 day limit would have meant me knowing it had an issue on Xmas Eve the 24th. As soon as the fault was identified (not initially apparent until late on 27th) I wrote to customer services on 28th advising of issue, an automated message then received to advise offices would be closed until 02nd Jan! I have since written to advise Customer Services that a product purchased online that is faulty is subject to The Consumer Rights Act 2015, and as such I have 30 days to request a refund, from date of delivery! I await a satisfactory response and action. Will update with outcome in next 14 days. I’m yet to contact Quick Mobile for a resolution as issue identified on Boxing Day. Phone immaculate in presentation. Having spent some time setting up the phone, day 3 of starting to use it the phone now refuses to accept all iPhone chargers plugged in. Either it won’t charge at all or an error message ‘device not recognised’ displays.”

Helpful Report

Posted 6 years ago

Hello Joe, We are sorry to hear this, Pease do get in contact and a member of the team will be happy to help you Kind regards Quick Mobile Fix

Posted 6 years ago

“Does not deliver within the 10 working days it claims. Does not reply to email or phone communication. Really very disappointing.”

Helpful Report

Posted 6 years ago

Hello, We make it clear on the website that we dispatch orders within 10 working days, you placed your order on 19/12/2018 and informed you that we could not guarantee your order to arrive with you before Christmas due to the date you ordered. Kind regards Quick Mobile Fix

Posted 6 years ago

“You got the order wrong and it’s left me worried that I might not get the replacement in time for Christmas”

Helpful Report

Posted 6 years ago

Hello Christopher, We are doing our utmost to dispatch your order ASAP. Once your order has been dispatched we will email you with your tracking number to track the order. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Never came with boxes”

Helpful Report

Posted 6 years ago

Hello, The phones you ordered does not include the original Apple boxes as stated on the listing for the phones you purchased. Kind Regards Quick Mobile Fix

Posted 6 years ago

“The phone I received was in poor condition and the colour and picture quality was poor. Not happy with it.”

Helpful Report

Posted 6 years ago

Hello Kate, We are sorry to hear you have received the wrong colour phone, we have received your order and a member of the team will be in contact with you soon to resolve this matter. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Did not arrive on time. I had to call and chase you on multiple occasions to find out the cause of the delay and when I should expect to receive my order. No discount provided as part of this poor customer service.”

Helpful Report

Posted 6 years ago

Hello Georgina, We are sorry there was a delay on your order, however, the manager did speak with you regarding the delay and did offer you a discount so we are unsure why you said you were not offered anything. If you have any questions or inquiries please contact us Kind regards Quick Mobile Fix

Posted 6 years ago

“Could not contact them, did not reply to my emails, online chat, Facebook.... Substandard phone recurved, not impressed!!!”

Helpful Report

Posted 6 years ago

Hello Susan, You emailed once and we responded back to you. Since then we have had no correspondence. please do email on customersupport@quickmobilefix.com if you have any questions or inquiries Kind regards Quick Mobile Fix

Posted 6 years ago

“Product developed a fault within two weeks. Have sent it back as not expected same.”

Helpful Report

Posted 6 years ago

Hello Gagan, We are sorry to hear about the fault. All devices come with a warranty so please do get in contact and we can resolve this matter for you. We apologise for the inconvenience this has caused and your feedback has been taken on board. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“Unfortunately when I placed an order it wasn’t stated the parcel needed a signature on delivery. As I work all week and there is no one home the parcel was unable to be delivered. I emailed the delivery company to change address, they said they couldn’t and I had to speak to the sending company to do that. I emailed Quick Fix Mobile to do this, they also refused to change the delivery address. After numerous unhelpful emails I had to pick the parcel up from the local delivery company which was AN HOUR AND A HALF drive away. NOT A HAPPY CUSTOMER”

Helpful Report

Posted 6 years ago

Hello Jackie, Unfortunately, we are unable to change the address once you have placed the order for security purposes and this is why we give the option of an alternative delivery address to the billing, You can arrange another delivery if you are unable to collect if your depot is far away Kind Regards Quick Mobile Fix

Posted 6 years ago

“Use a poor courier service that despite having a tracking number was untrackable online - said it didn’t exist. Also IPhone arrived with the loudspeaker damaged and plays only very quietly. Unfortunately the new phone was dropped in a toilet before I got the chance to return it (which was the offered solution) but you would hope they would test the phone before claiming it was in “good” condition which they clearly did not.”

Helpful Report

Posted 6 years ago

Hello Charles, The tracking number is valid once the courier has collected orders from us. By the end of the working day should have information on your order. We are sorry to hear you had a problem with the phone you purchased, we did advise to return it under the warranty. Any items that are returned are fully investigated to find out what has happened as all items are tested before dispatch to our customers. The condition listed is the cosmetic appearance. If you have any questions or inquiries please contact us Kind Regards Quick Mobile Fix

Posted 6 years ago

“Too long waiting for delivery. Although it does state can take 10 working days. But misleading as states in bold writing “free next day delivery”, but that only means after the 10 days!”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear this, we dispatch orders within 10 working days, your order was dispatched on the 6th working day and is delivered on a next day delivery service and your delivery was free of charge. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Order took 12 working days to arrive. The website says 10 working days max which is too long anyway I was 2 weeks without a phone. If the phone is not in stock let the customer know. Phone itself is in good condition and works well at a good price.”

Helpful Report

Posted 6 years ago

Hello Conal, We are sorry to hear this, however, looking into your order it was dispatched on the 10th working day. We are glad you are happy with your order. Kind regards Quick Mobile Fix

Posted 6 years ago

“I ordered an iphone 7 128gb on 25th of november and to this day i have i have recieved nothing. I have emailed after looking at the order tracking and seeing it still says processing and i was met with vague answers about when it would arrive. This is a birthday present for a birthday on the 7th of december however after reading many reviews iam worried it wont be arriving anytime soon or even in a excellent condition like I bought.”

Helpful Report

Posted 6 years ago

Hello Khaled, Looking into your order it was dispatched yesterday so will be delivered today. We emailed you with your tracking number to track your order. Kind regards Quick Mobile Fix

Posted 6 years ago

“It took over 2 weeks to get my iPhone 5s, and even then I had to email them after 2 weeks to ask when it would be dispatched. It should take 3-5 days”

Helpful Report

Posted 6 years ago

Hello, As we state on the website, we dispatch orders within 10 working days. Your order was dispatched on the 10th working day. Your feedback has been taken on board. Kind regards Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,832 reviews