Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,832 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got an Iphone 6s. Not the best. The phone seems okay, but as "refurbished" you'd expect the minimum service to at least replace the battery. My battery will be almost completely flat within 2 hours tops? I know iphones aren't known for their long battery life but it's obviously not been replaced. Pretty disappointed.”

Helpful Report

Posted 6 years ago

Hello, We do apologise for the problem you were having with your order. If you are still experiencing a problem with your order please do get in contact via email Kind Regards Quick Mobile Fix

Posted 6 years ago

“I am having trouble with my phone now, I am unable to make people understand me as my voice is getting muffled, I can't find a telephone number to call and talk to anyone about it”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear you had a problem with your order. If you are still experiencing a problem, please do get in contact via email and a member of the team will assist you further Kind regards Quick Mobile Fix

Posted 6 years ago

“Delivery was great but a lot of details are needed on the condition of the phone. I bought an iPhone 6 and found the battery was severely degraded. This wasn’t so unexpected but when I went to get it fixed at an Apple store I was told my screen is fake. None of this was advertised. More transparency would be nice”

Helpful Report

Posted 6 years ago

“In need of a phone asap, I bought a refurbished iphone6s at Quick Mobile Fix. The delivery time was a week, which was for me, a long wait since I had no backup phone. When I received it, I was surprised by the deep and long scratch on the left side of the screen. I was confused since the phone description said it was in "good condition". The iPhone would freeze sometimes too. For £200, I'll say that's fine. However, later on, I noticed the battery didn't last long, it was only at 81% capacity. I think a refurbished phone should at least have a new battery, especially iPhones since we all know, the battery is not good in the first place. For me, my experience wasn't great. Since I already had a deep scratch, when my phone fell yesterday, my screen didn't survive. Next time I'll buy a new phone instead.”

Helpful Report

Posted 6 years ago

“Phones took a long time to get to us. Also phone cable recharger doesn't work. I'm still waiting for a replacement!”

Helpful Report

Posted 6 years ago

“My purchase was faulty, however the returns process was well thought out. QMF left as a nice surprise the fact that the return paid postage was for Tracked and Signed For. If I get my refund within a reasonable time I would use QMF again for the right price if applicable and give positive feedback to any enquirer.”

Helpful Report

Posted 6 years ago

“The mobile (selected "pristine condition") was not in good working order”

Helpful Report

Posted 6 years ago

Hi, We are sorry to hear about the condition in which you received your device. Please get in touch with us so we can resolve this issue as you are covered by our warranty. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“Im not impressed so far”

Helpful Report

Posted 6 years ago

Hi William, We are sorry you are unhappy with the service. We would be interested why you were not 100% satisfied. If you could take the time to email in with your comments that would be much appreciated. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Took a while to come which was ok, but now I keep getting spammed with emails to review even after unsubscribing! Not the way to get a favourable review!”

Helpful Report

Posted 6 years ago

Hi, This will be rectified. We apologise for the inconvenience this has caused. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“Very poor payment service”

Helpful Report

Posted 6 years ago

Hi, We are sorry you are unhappy with the service. We would be interested why you were not 100% satisfied. If you could take the time to email in with your comments that would be much appreciated. Kind Regards Quick Mobile Fix

Posted 6 years ago

“I was very disappointed with the service revived. My phone was sent in as second hand with normal age related marks (it’s been in a case it’s whole like) in perfect working condition only to receive a revised offer almost half of the original, saying my phone was in poor condition... It could only have looked newer, if it was new!”

Helpful Report

Posted 6 years ago

Hello, The condition of the phone is different to what you booked in this is why there was a reduced offer if you were unhappy with this you could have rejected the offer, however, you accepted the offer and the funds have now been processed. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“Knocked down too much for condition of phone. It only had a small crack in the back which didn't effect anything and got knocked £71 ! Bit rubbish if you ask me!”

Helpful Report

Posted 6 years ago

Hello Gemma, The condition of the phone is different to what you booked in this is why there was a reduced offer if you were unhappy with this you could have rejected the offer, however, you accepted the offer and the funds have now been processed. You will receive payment tomorrow. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“Got sent a refurbished phone, and the touchscreen hardly worked. Plus terrible customer service. Almost impossible to get hold of on the phone. And almost as hard to get an email reply. Not recommended.”

Helpful Report

Posted 6 years ago

hello Anna, We are sorry to hear this, you had contacted us to report the issue and we have advised you to return the order back, we have not yet received it, however, once we receive your order we will be in contact with you via email Kind regards Quick mobile Fix

Posted 6 years ago

“All good during the purchasing process on the web but was surprised to see 'may take 10 days' on the payment confirmation. Unable to get through on the phone. Did however get an email reply confirming the 10 days then 'expedited delivery'. Packaging a bit amateur. Phone perfect - thanks.”

Helpful Report

Posted 6 years ago

Hello Andrew, We have taken your feedback on board. We are currently changing our telephone system, please do email us if you require any assistance. We do sincerely apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“We purchased a pristine phone for my daughters birthday. When it arrived, there were a few problems - the selfie camera is very poor quality picture, the top right of the screen touch doesn't work, when we ring her on the phone it goes through to voicemail on the first ring, but works OK on the 2nd ring. She has contacted you and the phone is going back for repair. However this costs us shipping and time - she's very disappointed. I would have preferred to do this rating after we get the phone back, but I keep getting emails asking me to rate it. I don't think the phone quality could be described as pristine.”

Helpful Report

Posted 6 years ago

Hello Aoife, We are sorry to hear you are experiencing a problem with your order. You have contacted us to report the problem and have advised you to return the order, unfortunately, we have not received the returned goods, however, as soon as we receive your order back we will be in contact with you via email Kind regards Quick Mobile Fix

Posted 6 years ago

“Bought iPhone 6s A Grade Bundle.. Phone arrived with two tested stickers (passed) on back of phone. Mute button on phone does not work!!”

Helpful Report

Posted 6 years ago

Hello Gary, We are sorry to hear this, please do get in contact via email at your earliest convenience and a member of the team will assist you in resolving this matter. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Took 10 days to receive money in the bank after sending, reduced both phones values with little description of so called fault with one of them, had no idea had a fault. Would not used again.”

Helpful Report

Posted 6 years ago

Good afternoon Andrew, We are sorry to hear about this. There is currently a delay in processing recycling orders. The condition of the phone is different to what you booked in this is why there was a reduced offer due to the condition of the back cover. We apologsie for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“ID180988 Hello I am asking if I can have my phone on thursday or before because I really need to use a phone on sunday it is really urgent I want to travel but i am waiting to receive the phone I wish you can understand me I can travel without phone and I have also another question why you dont answer my call? Thank you.”

Helpful Report

Posted 6 years ago

Good afternoon Ahmad, We are sorry to hear about this. We do advise up to 10 working days for dispatch as stated on your confirmation email. A member of our team will be in touch with you to discuss your order. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“Did not arrive within the stated delivery therefore we missed using them at our ceremonies.”

Helpful Report

Posted 6 years ago

Good Afternoon Lizzi, We do aim to dispatch within 5-7 working days although delays can occur to quality control checks. We apologise for the inconvenience this has caused you. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“My order took longer than advertised to arrive. I was not notified of the delay. I had to make contact several times to hear when my order would be delivered and twice I received an automated response. Only when I threatened to cancel and demand a refund was my order sent. The word Quick should be removed from your name as it is in breach of trade description. AND the charging lead sent with the phone doesn’t even work!”

Helpful Report

Posted 6 years ago

Hello Alison, We do aim to dispatch within 5-7 working days. We shipped your order on the 4th working day. If you are experiencing a fault with the phone please do get in contact at your earliest convenience Kind Regards, Quick Mobile Fix.

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,832 reviews