Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,826 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY FROM THEM. Awful service, bought a phone from them on June and still nothing. Emailed them about it said it would be dispatched between Monday - Wednesday called today ( Tuesday) and was told that it would be dispatched Friday. Completely ridiculous, wished I had read the reviews before made my order. Disgusting service , called in the morning was first in the queue and it still took me 30min or more to have someone answering me and the got hack up straight after so I had to call again no more than 1 minute and was number 16 in the queue and had to wait an hour or more. DO NOT WAIST YOUR TIME WITH THIS COMPANY. I would give it no star at all if it was possible.”

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Posted 5 years ago

“Have used this company twice before and they were great so I decided to use them to get my new phone. Big mistake, ordered and paid for it on 17th May, 31 emails, numerous calls (which always get cut off) later, still no phone.......”

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Posted 5 years ago

“Should have read this before going down the itll be ready in 6 -7-10 now 13 days with still 5 days to wait and not too sure thatll be the end of it. Snooty email from customer relations rapping me on the knuckles for being impaitant asking if it was on its way after only waiting 6 days. Will cancel order but now too hopefull of getting anything back.”

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Posted 5 years ago

“One of the worst companies I have had the misfortune to deal with in my entire adult life. Please take it from me DO NOT attempt to even think of buying or repairing any device from or with this company. They are the personification of a nightmare company - I have gone through it to save the heartache.”

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Posted 5 years ago

“Sent a phone on good condition as described. Was an easy to use website!”

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Posted 5 years ago

“Total wankers. Biggest crooks going, don't trust them! Atrocious customer service and forget seeing your money again if there's a fault.”

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Posted 5 years ago

“Order ID236050 Phone works fine minor scratches around the phone but amazing.”

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Posted 5 years ago

“Stay clear of quick mobile fix- I received a refurbished phone with a small fault which led to screen lifting, now they are trying to charge me to fix it, after previously agreeing to replace phone. Terrible customer service, they are unhelpful and do not care about customer satisfaction.”

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Posted 5 years ago

“If could post zero stars I would. Absolutely awful.. Waited longer than advertised, phone didn't work as promised. Don't bother calling unless you want to spend over an hour on hold. Now refusing to give a refund. Reported them to trading standards. **AVOID** Don't waste your money!!”

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Posted 5 years ago

“First Phone sent and camera not working properly, so not a good start. However, after returning phone at vendors cost, replacement phone was sent and appears to be working fine. a poor start, but good customer service to redeem situation. Hence four stars and not five.”

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Posted 5 years ago

“*** WARNING*** Order ID233224 Ordered an iPhone 7 Plus, no progress on the tracker for 2 weeks. Cancelled my order and requested a refund which was meant to take 14 days, its been a month since my order and still no refund. No response from the customer service emails address, so I've started the legal route with a formal complaints letter. Avoid this company.”

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Posted 5 years ago

“Order ID 235916 Just another review from a dissatisfied customer. I will keep this relatively short. Initially given the runaround via email so cancelled the order and purchased elsewhere. Unfortunately, I took up the offer of splitting the payments over 3 months for an iPhone7. Nowhere can I find any reference to the fact that the interest free finance is provided by an external finance house called Divide Buy (only found as reference on payment made by my bank). I paid the first payment and then to my surprise, despite receiving a cancellation email from QMF that the order had been cancelled, find that further payments will be taken by Divide Buy unless QMF formally let them know the order has been cancelled. In essence therefore I will continue paying for something I have never received. I could I expect cancel the Standing Authority with my bank but am concerned that this might well show on my credit report as a failed payment.”

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Posted 5 years ago

“very good no complaints will be back”

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Posted 5 years ago

“I purchased my iphone 6 from Quick Mobile Fix, then I read the reviews!! Nearly all of them were bad! I thought I had made a poor choice. However my phone arrived after three weeks, it came in excellent condition and I was very happy with my purchase.”

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Posted 5 years ago

“Very simple, although the turn around time was several weeks, and when I called the call centre, I don't think I received a very complimentary adviser.”

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Posted 5 years ago

“this is the second time we have bought a phone from you and both times you promise delivery within a certain time and there is always a delay.this will be the last time we use you very poor service”

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Posted 5 years ago

“Pity it takes sooo long to get delivered”

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Posted 5 years ago

“If i could l give no stars i would, extremely bad customer service, cancelled order within 24 hrs and money was taken from My account immediately but trying to get a refund of my money is proving impossible, (been 3 weeks now) Do not use this company under any circumstances”

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Posted 5 years ago

“Very prompt when replying to any queries. Took a little longer to receive the phone than originally expected/stated but it came soon enough and no problems so far.”

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Posted 5 years ago

“Quick Mobile Fix is a great Customer Focussed Company. Not only did I get a fabulous deal with my iPhone 7, which was perfect, I also had fantastic post sales support.”

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Posted 5 years ago

Quick Mobile Fix is rated 3.2 based on 6,826 reviews