Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,828 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my refund!!!!!”

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Posted 4 years ago

“Phone arrived exactly on the 10th working day. Ordered pristine and was extremely pleased with the quality and all seems fine so far great working order. Would have been nice to receive an update on order email whilst waiting for delivery especially as my old phone was no longer working. But great price and product. Thank you”

Helpful Report

Posted 4 years ago

“Phone received in good time but was not in the condition expected, I returned the item and have received no communication for weeks, no response to emails, I am unable to call, as the support number no longer receives inbound calls. No replacement or refund.”

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Posted 4 years ago

“2 mobiles bought. Described only as good but really excellent condition. Takes a while to get them so not really a quick fix, but would recommend nonetheless.”

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Posted 4 years ago

“Ridiculous !!!! Been a month, no phone still & still telling me wait more for dispatch!!! Then suddenly emailed me saying refunds been issued-lets see if thats true or another lie!!! Load of BS”

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Posted 4 years ago

“Generally a great service, very impress with quality of iPhone, would recommend and will definitely use again”

Helpful Report

Posted 4 years ago

That’s brilliant news! Thanks for your review, we’re pleased to see you’re happy with the device. Thanks, QMF

Posted 4 years ago

“I should have really and truly read here before purchasing anything with this company. I bought a phone with them at the end of January expecting to get it within 14days max. We are now in March and I do not have a phone or my money back. I have been chasing them ever since, and they do not do phone calls, so I can only email them. I have NEVER experienced customer service like this in my life and usually, I do not leave bad reviews, but it has been months and I just want my money back. Now they have said they will give me back my money on the 4th of April making it 6weeks since I asked for a refund. Please avoid ordering things from them and if you are reading this, give me back my money.”

Helpful Report

Posted 4 years ago

“This is the second time I have used this company. On both occasions the delivery and the phone were as stated. I would recommend.”

Helpful Report

Posted 4 years ago

That’s brilliant news! Thanks for your review, we’re pleased to see you’re happy with the device. Thanks, QMF

Posted 4 years ago

“Absolutely shocking company and I intend to take legal advice with regards to this purchase. I was sold a device with a faulty camera and sent it back for repair in exactly the same packaging that they sent it to me in, using the carrier they sent me a label for. They did not inform me for another 7 days that the camera had supposedly arrived with the glass shattered and the warranty was now voided. I immediately smelt a rat and this became evident when they performed some quality control to find that the camera was indeed faulty but I would have to pay £200 to fix the camera and £70 to fix the glass. I was gobsmacked, but then they told me the damage could not have happened in transit so were in fact accusing me of causing the damage and sending the camera back to them. The method of communication this company uses is totally inadequate, ie , no phone number , on line chat that is very rarely available and they don’t answer emails. This is without doubt the worst company I have ever dealt with. I am currently in talks with my credit card company to have my money reimbursed and I will be talking to my solicitor when I return home as away at the moment. I should have looked at the on line reviews before I used this company as they are generally very, very negative. This company needs to be brought to task and as their attitude is totally out of order. I will also be submitting this review on online review platforms and other sites. Really really angry about how this company had treated me”

Helpful Report

Posted 4 years ago

“Received a refurbished iPhone 7 Plus In excellent condition as stated and arrived on time packaging perfect and will definitely buy from website again 100%”

Helpful Report

Posted 4 years ago

Hello there! That’s fantastic to hear. We’re very pleased to see you’re happy with your order and we hope we’ll see you again soon in the future! Remember you’ve likely earned points on your account to claim discounts on future purchases. Thanks, QMF

Posted 4 years ago

“Very pleased with purchase .”

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Posted 4 years ago

“once it arrived the phone was excellent !”

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Posted 4 years ago

“The phone works but camera shakes all over the place when used”

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Posted 4 years ago

“Does what it says on the tin !”

Helpful Report

Posted 4 years ago

That’s brilliant news! Thanks for your review, we’re pleased to see you’re happy with the device. Thanks, QMF

Posted 4 years ago

“You always do what you say you will do great support”

Helpful Report

Posted 4 years ago

Many thanks for your review, we’re pleased to see you’re happy with your order! Thanks, QMF

Posted 4 years ago

“Awful service - do not use Ordered 2 weeks ago, chased the order to be told it will take another week. Cancelled my order to be told I can have my refund in 3 weeks time. Totally awful company, if I could give no stars I would. It’s the 21 st century, refunds can b3 done straight away, if they didn5 have the stock they should have said.”

Helpful Report

Posted 4 years ago

Very sorry to hear that, if you’ve had trouble with your order - please contact our team at customersupport@quickmobilefix.com and they’ll be able to advise you further. Thanks, QMF

Posted 4 years ago

“I am utterly appalled by the repeated… I am utterly appalled by the repeated lying and now outright theft committed by Quick Mobile Fix. In Jan 2020, I ordered a 64gb iPhone 6 Plus in a particular colour. I received the notification that the money had been paid and that I would be informed of its dispatch. Long after the expected delivery date - nothing. I chased them to learn that the colour offered was no longer available, so I agreed to have another. Again nothing. I chased again through February just to get a response, and nothing. Finally, in the absence of a reply, I cancelled and was promised a full refund. It was promised by the end of February 2020, then by 6 March, but alas no reply to messages on 13 March asking for an update. As far as I can tell, there are solvency issues and I have therefore requested the contact details of their solicitors, so I can join the queue of those who seek to recover the money which was, honestly, stolen. If it is, indeed, a going concern, avoid these charlatans and lying thieves, quick to pocket the money, but never to return, even if the product was never delivered.”

Helpful Report

Posted 4 years ago

“I am pleased with the condition of the reconditioned iPad whoever I had not realised that the model would not support iOS 10 . The price reflected this I realise now too, I would like to have had this brought to my attention at some point before purchasing.”

Helpful Report

Posted 4 years ago

Many thanks for your review, we’re pleased to see you’re happy with your order! Thanks, QMF

Posted 4 years ago

“Don't actually send phone. Just fob u off”

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Posted 4 years ago

“Do not use.. Sell you phones and take your money when they don't actually have the phones. Been waiting weeks, and just get fobbed off!! May as well accept I've been conned!!!”

Helpful Report

Posted 4 years ago

Very sorry to hear that, if you’ve had trouble with your order - please contact our team at customersupport@quickmobilefix.com and they’ll be able to advise you further. Thanks, QMF

Posted 4 years ago

Quick Mobile Fix is rated 3.2 based on 6,828 reviews