Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,832 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service. Awful communication. Sold two phones one good, one faulty and they only paid faulty price for both.”

Helpful Report

Posted 7 years ago

Good morning Grant, I can confirm we found one of your devices to have a damaged front screen and rear camera, which you did not state when checking it out online. We did send you the new offer, which you had the choice to accept or decline. Kind regards, Quick Mobile Fix

Posted 7 years ago

“My mobile Phone keeps cutting out”

Helpful Report

Posted 7 years ago

Good afternoon Annemarie, We are very sorry to hear this. A member of customer support will be in contact with you shortly, to assist in getting the matter resolved. We do apologise for the inconvenience Kind regards, Quick Mobile Fix

Posted 7 years ago

“The phone does not hold a charge”

Helpful Report

Posted 7 years ago

Good afternoon Chris, We are sorry to hear this, we have not had any correspondence from you to inform us of this, please do contact us at your earliest convenience so we can resolve this matter as soon as possible at customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“From the outset QMF looked great but after placing my order it wasn't despatched for nearly a week. When it arrived the order was wrong which may have been partly my fault but the return process takes way too long and the comms from them are not helpful at all. I was waiting for this to complete before I made the correct purchase (just in case it didn't happen) but I'm going to buy elsewhere - I don't feel i can trust QMF - sorry”

Helpful Report

Posted 7 years ago

Good morning Greg, We are sorry to hear you are unhappy with the service, we have taken this feedback on board to improve the service to ensure our customers are receiving the best possible service. Apologies for any inconvenience this may have caused. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Emailed company as ordered iPhone 4s as I wanted to know if carplay was all ready loaded on phone or was it an app to download.Had a reply that it was an app.to download. Received phone in good working order with thanks.lovely phone but Carplay app not available for the 4s for iPhone 5 only ..really disappointed as know having to look and she'll.out for iPhone 5.”

Helpful Report

Posted 7 years ago

Good afternoon Rupert, We are sorry for this, we normally advise to check the app store and the IOS apps are compatible with as apps tend to update regularly and become incompatible with older phones. If you would like to return the phone for a trade in please do get in contact by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“When it everything is well, they are great. But as soon as something goes wrong, they are nowhere to be seen. I ordered two phones and it did not arrive for 2 weeks. Every time I would try and call, I would be on hold for 20 minutes, followed by an unhelpful and rude customer service representative. Eventually, I got fed up and asked them to cancel, to which I was informed that one of my items had already arrived - by which point I was abroad and had no need for the phone.”

Helpful Report

Posted 7 years ago

Good morning Sal, We are sorry to hear this if you could please get in contact when you are back from the holiday so we can discuss your order and if you would like to return t we can advise you further. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“I was disappointed with the overall service as I placed an order for my son particular colour of phone which appeared to be in stock however 5 calendar days after I got an email to say unfortunately the phone was not in stock when I could have bought this from another vendor in that time. Other problem I had was although I was told delivery would be the next day I did not get an emailed delivery slot as advertised I waited the whole day and only when I decided to cancel my order did I get indication that it had been sent. Overall service poor. It may have been the one occasion that everything went wrong however I would never know.”

Helpful Report

Posted 7 years ago

Good morning Ninnette, We are sorry to hear you are unhappy with the service you received. You should have got a 2-hour time frame from the courier the morning of the delivery. If you no longer want the item please do get in contact and a member of the team will be happy to assist you. We apologise for any inconvenience this may have caused. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Took far too long for phone. Called them on the 15th day after recieveing emails first 2-4 days priority didn't come, then 1-2 days didn't come. Then called for them on the 15th day of waiting to say 2-4 days again 10 days after first contact. Then they said sorry no white phone but have a black one can send today. Very dissapointing.”

Helpful Report

Posted 7 years ago

Good morning John, We are very sorry for the delay in dispatching your order. This was due to our quality control checks. I can confirm your order was dispatched yesterday and will be delivered today. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Got to send it back as front camera not working was by a apple shop and they said it screens cheap”

Helpful Report

Posted 7 years ago

Good morning Lee, We apologise you are experiencing a fault with your order. You will be covered under your 12-month warranty and postage will be covered too. We will have your phone back with you in perfect working order in no time. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Longer than intimated for the product and no VAT Receipt issued despite my request and confirmation that one would be provided.”

Helpful Report

Posted 7 years ago

Good morning, As this is a used item it is under the marginal VAT scheme, therefore, does not have VAT. We ship orders within 5-7 working days and your order was shipped on the 6 working day. We apologise for any inconvenience this may have caused. Kind regards, Quick Mobile Fix

Posted 7 years ago

“The phone keeps switching off and doesn't charge properly”

Helpful Report

Posted 7 years ago

Good morning Vanessa, We are very sorry to hear you are experiencing problems with charging your device. Customer support has sent you information about ways to fix this manually at home. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“My original order was not fulfilled and I had a delay in hearing back from Quick Mobile Fix. I was then notified that they didnt have my phone in stock and suggested that I have to get a different colour than what I wanted. I was ok with this until I actually received the phone. The phone itself had parts missing and ear wax built up in the speaker on the phone. the condition of the phone was poor at best and filthy. In fairness my order is currently being revised and the customers services team seem to getting things moving, however this shouldn't have happened from the start. Its a shame really as I have bought a phone from Quick Mobile Fix before and the service and phone were faultless.”

Helpful Report

Posted 7 years ago

“Wouldn't recommend for repairs, after I sent my phone for repair, the management dint even send me email or notification that it's been received or not,iv sent my phone to fix screen on it's been 6days I still dint received my phone, tried customer services, never received my call. Sent a message regarding what's happening with my phone still not yet replied. I really don't know what should I do next.”

Helpful Report

Posted 7 years ago

“My new phone kept bringing up error messages and was playing up. Calls to your support didn't fix this and I have had to return it. I now have no phone until a replacement arrives - that has now been over a week. I think when it is your error you should have sent a replacement phone on next day delivery.”

Helpful Report

Posted 7 years ago

Hello. We are sorry there was a delay with your order. We advise you to return the order so we could resolve the issue you were. Our returns department are expected the process to completed in the next 1-3 days as advised to via email, However, once we have an update we will be in contact you via email. We sincerely apologise for any inconvenience this may have caused Kind regards, Quick Mobile Fix

Posted 7 years ago

“Whilst I am hopeful the product will be good when it comes, it was ordered two weeks ago and despite two phone calls and two further emails, both generating generic replies, I have yet to receive the phone! Will not be using again or recommending... Quick Mobile Fix? Absolutely not!”

Helpful Report

Posted 7 years ago

“took too long to be dispatched and delivered”

Helpful Report

Posted 7 years ago

Good afternoon Melvyn, We are very sorry your order took longer to be dispatched and delivered than usual. We aim to dispatch orders within 5-7 working days, however, the bad weather conditions last week caused a delay. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Waited over 2 weeks for phone to arrive. The phone has a poor quality screen.”

Helpful Report

Posted 7 years ago

Good afternoon Colin, I can confirm your order was placed Friday 2nd February and was dispatched on Friday 8th February which was the 4th working day. If there is a fault with the screen, please contact us immediately as you have a 12-month warranty on the device, so we are able to fix this, or give you a replacement device for you for free. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I used the Recycling service. Standard of 'Good Quality' phone was not made clear. Customer Service side of things not the best that I have dealt with. I wasn't contacted when told I would be, I had to chase up a couple of times. Would not deal with Quick Mobile Fix again.”

Helpful Report

Posted 7 years ago

Hello Rosie, We are very sorry to hear this. Good condition refers to a device with no faults or defects. Upon inspection, we found the device you sent in to have white marks on the LCD. This makes your device poor condition, which reflects the price you were offered. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“It took a month to be dispatched the phone it self is great all working”

Helpful Report

Posted 7 years ago

“I’m sure you can track my case and it speaks for its self no need for me to go into it again.however when I eventually got my phone and done a battery check the app I used tells me the battery needs replacing thanks for nothing .I should have bought one in DUBLIN for €60/70 more than your price because I would have gotten it faster and could have checked the battery life.Your phone will cost me €40 euro to replace battery.”

Helpful Report

Posted 7 years ago

Good morning Joseph, I am very sorry to hear this. The refurbished phone you purchased does come with a 3-month warranty on the battery, so we can replace the battery for you for free. Customer support called on 01.03.18 and you have asked for a refund. You will be refunded once we receive the device back. If you change your mind or have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,832 reviews