Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,826 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

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“Although delivery was right on the 10 day limit. The phone is in pristine condition as ordered. It’s the second time I have bought from QMF and never had a problem. Always quick to answer email queries. I would use them again”

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Posted 5 years ago

“PLS AVOID THIS PHONE COMPANY. ALL POSITIVE REVIEWS ARE PAID REVIEWS. The worst Company ever to deal. I have been on phone for almost every day for couple of hours just to get my money refunded for a dodgy phone which they delivered. It's more than a month today and I'm still waiting. I'm going to contact Trading Standards now and make sure this CON factory is closed forever. PLS AVOID THIS PHONE COMPANY.”

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Posted 5 years ago

“Great service phone as described many thanks”

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Posted 5 years ago

“I am becomming very disillusioned with the service not so Quick Mobile fix provide. I urgently needed a phone, so ordered a i phone 6s, which took 4 weeks to arrive. The phone has now broken and Mobilefix have had the phone for 4 weeks, with no sign of the issue being resolved. I understand the repair is complexed but I am receiving emails that just seem to fob me off for another few days. Its very frustrating and innconvienient. I really hope the issue is resolved soon.”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“Very, very poor customer service. I have been send from pillar to post for over a month and have still not revieved a refund for an item I cancelled before it was shipped. Each email requesting an update was answered with a variation of a stock response that basically said my refund would be arranged within a few days. Calling the customer service phone number resulted in being told that I was caller number 27 or thereabouts each time I called it. It was impossible to speak to anyone. Quick Mobile Fix is either badly managed and unable to fulfill its contractual obligations or is simply a cynical exercise in holding onto people's money in the hope that they will give up and go away through sheer frustration. Either is totally unacceptable and each person who answered my emails should be ashamed of themselves. I would strongly advise you to shop elsewhere and if you do get caught up with them, pay by credit or debit card so that your bank can recharge them on your behalf, which mine is now doing.”

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Posted 5 years ago

“The phone I bought from them broke down after 3 weeks has been with them for a month being repaired, 25min to answer the phone. They even said there was nothing wrong with it but they still have it a month later, going to get legal advice as it does not look like I will get the phone I paid £325 for back.”

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Posted 5 years ago

“This company is slimy. BEWARE BEWARE BEWARE. Broken phone before even using, it’s never worked. Sent it back, in layers of bubble wrap, paper and boxes and then told the screen was smashed and wanted a further £180 on top of £450 paid. This company is disgusting, because they’re over the phone they think they can get away with it. Everyone be careful because second hand phones are a grey area within trading standards. Will NOT let them get away with this.”

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Posted 5 years ago

“Phone Turned up with a broken Camera. Returned it and 2 weeks on I am still with out a phone. Many messages and calls to say it is on its way , but nothing turns up. Will never use them again.”

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Posted 5 years ago

“Good company”

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Posted 5 years ago

“Good fast service”

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Posted 5 years ago

“been on hold for over 20 minutes today then got cut off !!!!! not a good experience for a new more customer!!!! It's 4 days since I ordered my phone, still not fulfilled so i am going to assume I am not getting this within 7 days which is not acceptable , I wanted to speak with you today to cancel this but as you cut me off after 20 minutes I am at a loss other than to raise a dispute about your conduct and service. my order number ID233342 take this as being your contact about my order I do not understand how you are allowed to take orders and not process anything for 7 to 10 days whilst being paid . I used chat the other day , no reply there either”

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Posted 5 years ago

“Really good”

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Posted 5 years ago

“I am pleased with my purchase”

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Posted 5 years ago

“I waited just over 2 weeks for the second phone that I ordered to arrive and the company that delivered it( IPS) said that I would be delivered but it never came until the following day. When I spoke to courier company they said that the item possibly hadn't been packaged properly and that it was damaged and would be delivered the next day, I found that difficult to believe.”

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Posted 5 years ago

“Easy to deal with quick and efficient”

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Posted 5 years ago

“The phone is OK, but the Battery is a bit iffy.”

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Posted 5 years ago

“Very helpful ,after supplying me with a phone that was supposed to be free of any network,but we got it sorted out quickly.”

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Posted 5 years ago

“Its been 3 weeks and I haven’t received my phone yet. Customer officer are the worst ever I dealt with over 5 different people and the quality of service is really really. I’ll tell everyone around me to not shop with you guys.”

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Posted 5 years ago

“Ordered a iPhone 5 weeks ago still waiting Do not use this company My child is still waiting after 5 weeks since his birthday”

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Posted 5 years ago

Hi Ewan, Your order was dispatched and delivered in 7 working days. Please email us with further information about your order. Kind Regards QMF

Posted 5 years ago

Quick Mobile Fix is rated 3.2 based on 6,826 reviews