Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,832 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My phone wont connect with tesco”

Helpful Report

Posted 6 years ago

Good afternoon, Please email customersupport@quickmobilefix.com with any problems you may have regarding your device. Kind regards, Quick Mobile Fix

Posted 6 years ago

“Ordered the phone and accessories pack. The package arrived in circa 5 in line with what was estimated. When I opened the pack there was no charging cable. These things happens, no problem with that. Sent a query to them to advise of the issue and got a response in 24 hours which was a great turn around. 2 weeks now since I raised the issue and no charging cable as yet 😢 There have been no issues with the phone to be fair”

Helpful Report

Posted 6 years ago

Good afternoon, We are so sorry to hear this, we will get a charging cable sent out to you as soon as possible. Kind regards, Quick Mobile Fix

Posted 6 years ago

“My phone screen wasn't scratched when sent in, however the value was knocked down because of this”

Helpful Report

Posted 6 years ago

Good afternoon, I have looked into this for you, and have seen that your offer was reduced due to the screen being scratched and white spots showing on the screen. If you would like to discuss this, please email customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 6 years ago

“Sent 2 phones for trade in at an agreed price. Once they received them they reduced the price offered even though I had told them that one of the phones was broken. Then took about 2 weeks to pay in my money. I chased them about that and the answer received was rubbish. DO NOT USE THESE INCOMPETENT PEOPLE.”

Helpful Report

Posted 6 years ago

Good afternoon Barrie, The prices offered when you're checking out your device can change when your device is tested. We found your device to have no power, which is why the offer was reduced. We can confirm your payment has been processed. Kind regards, Quick Mobile Fix

Posted 6 years ago

“It took nearly 3 weeks to get my money bestlyba week after sending it before they acknowledged receipt. Kept blaming Royal Mail and then said it was being done and then it was not done”

Helpful Report

Posted 6 years ago

Hello Melanie, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 6 years ago

“Issues with the phone. Battery doesn’t last 24hrs on stby, the screen won’t turn off when you hold it to your ear. The home button is lose and the fingerprint scanner doesn’t work. This is not a phone in good condition which I paid for.”

Helpful Report

Posted 6 years ago

Good morning Paul, Sorry to hear this. Please email customersupport@quickmobilefix.com and customer support will be able to help you further regarding these issues. Kind regards, Quick Mobile Fix

Posted 6 years ago

“Misidentified phone and asserted that screen was damaged when it had been safely packaged. Tried to follow up by email.but to no avail, so eventually accepted lower offer just to end the process.”

Helpful Report

Posted 6 years ago

Good afternoon, I can confirm you was sent a lower offer due to the device having dents on the edges with a damaged front screen, The device was also locked, and it was checked out as being unlocked. Kind regards, Quick Mobile Fix

Posted 6 years ago

“Sent my device by recorded delivery. Got there next day. However, receipt was not acknowledged for approximately 1 full week. It then took another week before my device was tested and passed. Payment also took longer than expected.”

Helpful Report

Posted 6 years ago

Good morning Gary, We are sorry to hear this. We have taken your feedback on-board and will use it to improve our services. Kind regards, Quick Mobile Fix

Posted 6 years ago

“When iPhone arrived the top quarter of the screen didn't respond to touch and SIM card slot very difficult to open and close. Sent phone back for repair. It was returned today. Still cannot easily open SIM card slot and part of screen still not responding to touch. Disappointing. Will be on the phone once again about this.”

Helpful Report

Posted 6 years ago

Hello Lynda, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 6 years ago

“phone took ages to arrive (nearly 2 weeks) , difficult to get information, only came after threatened to cancel”

Helpful Report

Posted 6 years ago

Good morning, We are sorry there was a delay in shipping your order. We do ship orders within 5-7 working days, however, if for any reason there is to be a delay you should receive an email to make you aware of this. We have taken your feedback on board and do sincerely apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Took too long. Was two weeks before payment. Had to chase progress up 3 times. One of the phones was underpriced. Sent to another recycler for same price.”

Helpful Report

Posted 7 years ago

Good Afternoon William, We are sorry to hear this. We have taken your feedback onboard and will use it to improve our services.

Posted 7 years ago

“Misled about price. Expected £42 got £25”

Helpful Report

Posted 7 years ago

Good Morning Helen, you accepted the new offer we sent to you as your device back cover was in poor condition, which you did not state. Kind regards Quick Mobile Fix

Posted 7 years ago

“Disappointed with price given as was in better condition”

Helpful Report

Posted 7 years ago

Thank you for your review, your device screen was chipped and scratched, this is the reason why we revised your offer, which you accepted. Thank you. Quick Mobile Fix

Posted 7 years ago

“Well I ordered an IPhone 6S Plus on the 27th March and after over a week I called you up to ask where my order was i was told that it would be dispatched either on 7th or 9th March but i received no confirmation that it was. A few days after I followed up with an email and again they told me it would be dispatched in 1-2 working days. Still it has not been dispatched, and im trying to follow up so I can get this phone because Iv been waiting for nearly 3 weeks now. Theres a lack of communication and I just want to know what is going on and when my phone is going to come.”

Helpful Report

Posted 7 years ago

Good morning, We are so sorry to hear this. Your order is due to be dispatched today, and you'll be emailed a tracking number shortly. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I bought a IPhone in pristine condition. The phone arrived as promised. However I had technical issues with the phone as soon as I powered it up. I send the phone back for repair in its original packaging with all the additional items I bought the phone with. Battery charger, head phones, SIM card removing tool etc. After the repair, I received only the phone. Nothing else!! not even the IPhone box!! This indicates two things = You don't understand what customer service is and you don't have any control over your employees OR you know and you just don't care. I had bad feelings when I was making the purchase and I was right. It makes me fell even more angry because it is my fault. I should have never used a company of your kind. Very disappointed and will tell as many people as I can. Do you care? I don't think so! David Hodik”

Helpful Report

Posted 7 years ago

Hello David, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“The phone isn’t working 100%”

Helpful Report

Posted 7 years ago

Good morning, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I placed and paid for my order on the 23rd March and still have not received my hand set after being told initially that it would be prioritised for delivery on day seven. I have given two extensions already. If I do not receive on this occasion I will be cancelling my order. Eeventhough they respond to my query I need my handset. Responding is not enough for me.”

Helpful Report

Posted 7 years ago

Hello Mary, We are sorry there was a delay in shipping your order. We do ship orders within 5-7 working days, however, if for any reason there is to be a delay you should receive an email to make you aware of this. We have taken your feedback on board and do sincerely apologise for any inconvenience this may have caused. kind regards Quick Mobile Fix

Posted 7 years ago

“Delivery times not adhere. Waiting for phone over two weeks”

Helpful Report

Posted 7 years ago

“The wrong colour phone was sent. Customer service was good but before I could send the phone back the screen cracked (my fault) so could not return. Now stuck with a purple phone (not black)”

Helpful Report

Posted 7 years ago

Good afternoon, We are so sorry to hear you received the wrong device. You can find our Samsung S4 Mini screen repair here > https://www.quickmobilefix.com/collections/samsung-galaxy-s4-mini-repairs/products/samsung-galaxy-s4-mini-full-lcd-front-glass-repair. Kind regards, Quick Mobile Fix

Posted 7 years ago

“The screen was repaired as requested. However the iPad was returned faulty. I tried to sort this by e mail etc but was getting ad hoc replies back that did not solve the problem. I therefore took it to a local company who repaired it for £60.00. They said they replaced the battery and something to to with an ‘icee’,I’m not sure if that’s the right word. They said the damage was probably done whilst the screen was being repaired. The iPad worked perfectly with the cracked screen but in return, the battery would not charge and the unit continually re started after about 60seconds. Whilst you made a good job of the screen, I am now a further £60.00 worse off. I have the receipt as proof. Thanks.”

Helpful Report

Posted 7 years ago

Good afternoon David, We are very sorry to hear that you are experiencing issues with your repaired device. Please be aware that your repair is covered under 1-year warranty, in which you can return this to us if you are having any issues. We do apologise for the inconvenience Kind regards Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,832 reviews