Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,832 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a phone 3 weeks ago got nothing email and phone them and no answer from them had to cancel it and I have wait another 2 weeks for my money back if I am lucky report them to trading standards don't buy from them”

Helpful Report

Posted 5 years ago

“I ordered a I phone 6s 25 days ago and have not received it. I have contacted the customer help address and did get a response after a week to tell me to wait until 10 working days and I have heard nothing at all after about 12 working days I asked for a refund and I have had no response at all. Shocking really so please don’t be stupid like me and order from somewhere else, I did and got a used phone within 2 days from a decent company. So as it stands I have no phone from quick mobile fix and they still have my £149. Not good is it really ?”

Helpful Report

Posted 5 years ago

“On 29/07/2019 I ordered a mobile handset from their online store and within a day I request ed cancellation of the same purchase. To today's date, I have not received a refund. The Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 state that If I so wish, I can cancel the order up until delivery and fourteen days thereafter. Upon cancellation, I should receive a refund within fourteen days and by the same means paid. It has been a month now. Please note that I will be highlighting concerns about your business practices to trading standards given that you have not refunded me within the enforced timescale by legislation. Waste of time and money. If i could I would give them minus stars.”

Helpful Report

Posted 5 years ago

“Worst company I’ve ever dealt with, on the phone waiting for an hour to speak to some imbecile, that wouldn’t let me get a word in, then had the audacity to say I was imagining previous contact. Wouldn’t buy plug from this company in future and certainly wouldn’t recommend to anyone. As for your questions below: tried all options of communication, still waiting,and a joke for your customer service.”

Helpful Report

Posted 5 years ago

“Received good quality product and service”

Helpful Report

Posted 5 years ago

“DO Not I REPEAT DO NOT ORDER from these SCAMMERS. Took £304 from me. I am a single parent on low income. Still no phone, no refund and a very upset little girl who wanted her phone. The worst company ever.”

Helpful Report

Posted 5 years ago

“First time I used this company I was amazed with the service, this was 2 years ago and had no hesitation using them again. This time however it’s been very poor. “Quick” certainly is no longer the case and communication is very poor. I still feel the service they offer is good but things have definitely changed for the worse since I last used them.”

Helpful Report

Posted 5 years ago

“Phone arrived just on time in perfect condition!”

Helpful Report

Posted 5 years ago

“Items was as described and in pristine condition.”

Helpful Report

Posted 5 years ago

“Should remove quick from your company name said that it was maximum 2 works working days delivery time and you shipped it on the last day then it still didn’t arrive for 2 more days that’s just a joke.”

Helpful Report

Posted 5 years ago

“I’ve been waiting over 4 months for a refund. At first I had some communication with them and now nothing. The worst company I’ve ever dealt with. They are thieves and shouldn’t be trading. Stay well away from this company”

Helpful Report

Posted 5 years ago

“Quick and efficient service , have recommended it to friends.”

Helpful Report

Posted 5 years ago

“Great service”

Helpful Report

Posted 5 years ago

“Ordered an iPhone 6s, arrived quickly and in excellent condition, indistinguishable from new”

Helpful Report

Posted 5 years ago

“I ordered this phone on the site (it being over £350 or $426 U.S) and the had emailed me 6 days after, the day it was supposed to arrive, telling me that they can’t ship it because it might be “fraud”. I emailed different people and we worked through it and we decided that a refund would be the best. They told me within 14 business days I would get it and that was 3 weeks ago. I’ve been trying to email and call them but every time I get no answer. Because you didn’t refund someone back, doesn’t mean you ignore me. Their management skills in this aspect is really poor and I DO NOT RECOMMEND. DO NOT BUY”

Helpful Report

Posted 5 years ago

“Terrible customer service, still waiting on a refund of £579.99. Bought a refurbished Iphone X on June 18th, and took over three weeks to come (we bought an iphone to replace a broken one, the time frame is never stated on the website and we feel they stalled until they got a matching refurbished iphone x in stock to send to us) The telephone line to contact them does not work, I have been on hold 'next in queue' for over an hour multiple times. They communicate via email and are very slow. Once we received an iPhone, we found within a week that the bluetooth wasn't working and the phone did not receive 4G without having to restart it constantly. We quickly returned it within their 14 day money back guarantee and we are almost in September and are still waiting for our refund of £579.99. Very disappointing service with a lack of communication which makes me afraid I will never get our money back. It has been a stressful almost three months dealing with these people!”

Helpful Report

Posted 5 years ago

“Absolutely awful service, would never purchase anything again”

Helpful Report

Posted 5 years ago

“Very poor. Device speaker broken within 6 months......apparently not covered under warranty????? Over £200 to fix after paying over £600 for two pristine condition phones only 6 months earlier. Will NEVER use again!”

Helpful Report

Posted 5 years ago

“DO NOT BUY ANYTHING FROM THIS PLACE !!! This is a absolute joke of a business and i will be contacting trading standards and taking legal action against them. Ordered a new device 21st july , advised up to 14 working days before tracking info sent to me. we are now o the 14th working day with nothing.Waited 14 days for nothing and to be charged for something i dont have. Be warned but like all the other reviews there is nothing positive to say at all.SCAM FRAUD DISSAPOINTING”

Helpful Report

Posted 5 years ago

“Did not get my discount at payment as option to claim did not appear, even though I informed you of this”

Helpful Report

Posted 5 years ago

Quick Mobile Fix is rated 3.2 based on 6,832 reviews